Optical Outlets

Horrible business… We made an appt. a week in advance and waited for an hour and a half only to find out that the people that were being seen before us were walk-​ins. We will never go back.

I am very disappointed with this company. The staff… first rate, but I am not sure I care for the doctors. I was rushed, and when I could not see clearly in the exam it was clear it was irritating the physician who was performing the exam. I am sure it was due to the crowd in the waiting room. Anyway, I am returning my glasses two weeks after getting them because they are not right. Not even remotely close. Wish I could go back to my old eye doctor that treated you like a valued patient and not a number.

Thank goodness for this place. They saved Optical Outlets reputation in my book. I was very pleased with my service. The young ladies were more than helpful and I will definitely patronize again.

I had to go and get that annual eye exam again and decided to try another shop due to my difficulties, and quite frankly the overpricing of Studio Eyes.
As you read this review you may think that I am crazy for giving them 5-​stars, but please read the entire review before passing judgment.
I called to make my appointment, that was a little problematic because I called on a Saturday and the place was apparently swamped. I had to wait a few minutes on the phone, but after I was able to schedule they were ultra-​apologetic for the wait.
I went in for my appointment and did the customary 15 minute early to arrive to fill out paperwork and etc. There was a lady who was waiting ahead of me who went in ahead of me for her exam. My appointment wound up being about a hour behind. I was initially upset, but later on I was rewarded for my patience.
When I saw Dr. Russell at Studio Eyes I generally felt a little rushed by the process because he is a busy person in his shop, some people like the process, but when you are dealing with your vision it is better to take things slow and thorough.
When I went into my exam and started the tests Dr. Alvarez immediately stopped the exam and began to ask me question about having double vision. I stated that yes at a distance, but my glasses sometimes worked and sometimes don’t, he understood immediately that I had something else wrong with my eyesight that glasses were not a answer for.
He finished the exam and my eyes wound up being ²⁰⁄₂₀ and I in fact did not need glasses (I would like to take the time to thank Dr. Russell for selling me 800 worth of useless junk). But at the same time Dr. Alvarez told me to see a ophthalmologist because of the potential seriousness of the issue.
If I would have gone back to Studio Eyes I would not have gotten anything like this. While it took longer for my exam, but it was well worth it, also looking at the quality of care, glasses, courtesy and price I would definitely go back here for my family’s eye care needs (credit for going here belongs to my wife).
Also the price of my wife’s new glasses and upgrading the lenses in her current pair were about half the price of the glasses we purchased from Studio Eyes. If you want quality and «bang for the buck» this is the place to shop.