Scott’s Automotive, Inc.

While the place wasn’t terrible I wouldn’t recommend this shop to anyone!
I was in an accident and came across Scott’s bc they are a certified specialist with State Farm so I wouldn’t have to cover my costs out of pocket and wait to be reimbursed.
For starters, their hours are 8:30 — 6:00 and they aren’t open on the weekends, I saw a sign AFTER my car was completed that they are open in Saturday by appointment only but this was never offered as an option after having a hard time picking up my car.
Second, I had my car towed there and left for vacation, all the paperwork was completed through my insurance company but I never received a call from Scott’s stating that they received my car or that they had started to work… so I called. The response I got was something along the lines of:
Him-​Oh yea, I was wondering who’s car that was. You know, you really gotta call these things in bc sometimes the insurance companies don’t do what they say they’re going to do.
Me-​Oh, I was under the impression everything was fine bc my insurance company has worked with you in the past and they said you’d take care of everything after the tow.
Him-​Yea, but sometimes they don’t send over the work order. Let’s see if it’s in… oh yea, they sent it in already.
At this point my car had been sitting there for 3 days, why they didn’t call me I don’t know.
Then (bc of all the other auto body shops I’ve been to) I expected a follow up call with cost or a estimated time of completion… something! No call after a week so I had to call in again, he told me it would be a few more days and that they were waiting on a part.
Ok, fine.

A few days pass and no call again :0/​
You’re beginning to get the idea right?
So I finally get my car, drive it off the lot and my check engine light comes on. I couldn’t (nor did I want to) take it back at that moment so I went on about my business. On my way to work the next day I find that my alignment is off as my wheel was shaking like crazy! Considering they did repair to the damage front drivers side (wheel/​hood) I would have assumed they’d check for this… no? And my inside door handle popped off. wtf?
Take the car in for both issues, of course my check engine light if off by now, they did realign my wheels so that was good and checked the codes anyhow but nothing came up. Long story short, it was my battery which blew about a month later. I found it interesting that a Ford dealership was able to tell me what it was even though my check engine light wasn’t on. And Scott’s said it had nothing to do with the accident I had been in. Maybe that’s true but I found it odd that it wasn’t an issue until I drove my car off their lot.
Do yourself a favor and don’t bother with their excruciatingly poor customer service and go to Clarkes around the corner!