Ulta

I had $ 80 worth of brushes in my hands. I had done my research and knew what I wanted so I didn’t need much assistance.
An employee comes over and comments on my selection. We get to talking about contouring and she starts telling me I have too much make up on and all but outright says my makeup looks horrible. She then used a brush from her apron (that’s been used on God knows how many people) to buff out my makeup– without even asking if it was ok to touch me. I’m sure she was trying to help, but she did not do it compassionately at all. I had to go to back corner of the store to wipe away my tears before I could make it to the exit.
I’m not an expert at this stuff, I’m learning and this employee killed the little bit of self confidence I had.
Sephora is pricey but at least the employees are more helpful and not harmful to self confidence.
Needless to say, I walked out empty handed.
Go there if you know what you want but don’t seek help with the employees.

Second time in was better. I received help from a kind older, but not old, woman who was very sweet and helpful. Probably like any Ulta, it’s hit or miss.

Stopped by Saturday afternoon to pick up a nice BB and left with so much more!
When I walked in I was greeted by three beautiful faces and a wide selection of beauty products. Frankie saw that I was a little over whelmed and offered to help. She picked out three staple products that provided me with a natural look but also highlighted my features. I left with a new look and she also added a cute little box filled with samples.

I love the store Ulta although they run out of stock with some of the products I use. The salon however, is a different story. It took them almost 10 minutes to acknowledge that I was standing there. The stylist in the back saw me but didn’t feel the need to come up to me to check me in. 20 mins later the stylist still wasn’t there. I wanted to walk out but I need my ends cut bad.

This store is dirty and unorganized. Hardly any stock on shelves and clearly they have employee’s that aren’t very honest. I had a coupon that printed on my receipt one time while checking out and the cashier checking me out CUT the barcode to my coupon off!!! Wth? Discovered it when I went in to the store again to try and use it. Thankfully the cashier checking me out the second time was super sweet and realized that the barcode had been cut off. She gave me the discount and a little more for that happening to me.
I go in to this Ulta occasionally and now I pay close attention to everything that happens behind the counter!

As with every other store, each Ulta is not created equal. The best Ulta stores are the newer stores. That’s my opinion. This does not seem to be a new store. However, Ulta has a great mix of drug store brands like NYX and Cover girl… then higher end cosmetics like Urban Decay, Tarte and Stila. My make up stash is a combination of just that. NYX always has buy one get on 50% off. That is a freaking steal.
HERE’S THE KICKER… THIS ULTA HAS THE MARIO BADESCU SKIN CARE.
Do you read me? MARRRIOOOO BADESCU!!! I looked it up online and I was beside myself when it said the Brandon Ulta had it. These products are AMAAAZZZZINNNGG!!! The best skin care line ever! The only other option is buying online. For that reason… this Ulta gets the crown!!! HANDS DOWN!!!

I have frequently gone into this Ulta over the past few years that I have lived here. Every time I go in I have to go out of my way to find any help. I’m not sure if I am wearing a sign saying «don’t help me» or what, but when others walk in behind me, they are helped right away. The last time I went, I wasn’t helped (hardly anyone in the store) and I spent almost $ 400 somewhere else. Their loss.

Horrible customer service and there’s always at least 1 thing that I need that they don’t have. Selections are limited.

This was one of my favorite stores… and still is due to their selection, but.
I went in for a facial last week and the lady had me take off my necklace (which had extreme sentimental value)…she even commented on how nice it was. She then draped my necklace over the handles of my purse (which was hanging on a hook on the wall). She proceeded to do the facial… which Included putting something over my eyes for a bit and she got up and walked off.
When all was said and done. my necklace was not hanging from my purse anymore. I asked around if anyone had seen it… in case it WAS hanging and dropped (I was grasping for straws at that point) and the associates basically said we will let you know if we find it. yet I had to then ask if they wanted my phone number.
The lady doing the facial didn’t seem the slightest bit interested in my «missing» necklace… hmm.
As much as I love this store… I won’t be returning… as that necklace meant more to me than any other piece of jewelry I had and things should not just «go missing» in a back secluded room.

To be clear, this is not a 2 star review only because of the first associate who helped me at checkout, she was awesome. Additionally, there was one other associate asking multiple times if she could help everyone… I just wish she had been there earlier in my visit.
I hadn’t been to an Ulta in some time, and I think I’m good for a while. I walked into a very busy store, which is completely understandable. I was looking for a contour kit, a concealer, and possibly a brow kit. I may as well have been looking for a unicorn, a leprechaun, and a pot of gold. I was desperately trying to find a contour kit and could not. I looked everywhere, then finally got someone’s attention. She said they have one but the contour color was the same color as my skin (I am black but probably somewhere in between the shades of Beyonce and Oprah– in Maybelline, that is Light Cocoa). When I saw the color she was referencing, I was astonished and mildly offended due to the fact that my skin color is SO far off. I could absolutely contour with that color. I picked up the kit, but then I was so thrown off, I didn’t even want it anymore. I did end up spending a pretty penny in there, but I wasn’t in love with this person, who seems to be someone of some type of importance since she was literally speaking into her little earpiece the ENTIRE time I was there.
The first time I went through checkout, the associate was AWESOME, but I ended up having to go through again because I got an incorrect item. I ended up going to Ms. Earpiece’s register. She completed the transaction, handed me my bag, and as I was thanking her, she just began speaking into her earpiece again.
Yeah.
, sorry I cheated on you.

Same selection as other Ultas, but for some reason they organized everything by category and not by brand. That makes things difficult when you know what you’re looking for, and, especially, when they’re doing a buy one get one 50% off. They also didn’t seem to be as stocked on products as other Ultas in the area. I had trouble finding certain products and items in my skin tone.

I used to be a frequent customer at Ulta when it first opened in Brandon — I loved the ability to go to a store and buy name brand perfumes, makeup, nail products, etc. while still being able to get brands that I’m familiar with seeing at my local drug store. Also, they had coupons every week (i.e. $ 3.50 off of $ 10) that came in handy.
Recently, I’ve not experienced the best customer service so I’ve decided to not go as much. I’ve had to return an online order and an [unopened] package and did not have the easiest or fastest time with the process.

This is an all in one kind of store, a combination of Sally and Sephora. They offer a wide range of cosmetics, hair products, perfumes, a brow bar and a full hair salon. There is a free rewards program and you will occasionally receive a 20% discount with some exclusions as well as other sales offers with certain purchases.
What I like the most is that they sell hair products that you mostly only find online and almost every line of cosmetic (no MAC). Additionally they have their own cheaper brand products. I have used their hair salon and I think is ok for the basics (blow dry, trim and wash) but wouldn’t be my first choice for specialized hair services. Combined with their online store you can find pretty much anything you are looking for plus online products are usually reviewed by customers.

Let me start by saying that I love the Ulta brand. Many years ago I shopped at Ulta when I lived in Virginia and was very excited that they were coming to Brandon. But I must say I am very disappointed with this store. The quality of customer service is horrible compared to the store in VA. The sales people here are not very friendly or helpful and that’s when you can find one! I hope this is not from the top down and just an issue with this particular shop…

Awesome sales and they generally have stock of items on hand at all times!