Upton Tire

I just had my Truck aligned at the Brandon location. After reading the reviews I was afraid that since I am a woman I’d be told I needed extra work that was not true. The men at this location were honest, fast and friendly. The price quoted to me was 79. with a 10 discount for making a appointment and there was also a coupon for additional 10 off for a total of 59.00. I paid the price I was quoted. They told me that I had not bent anything under my truck. There was no extra work suggested. I had told them prior that I hit a bad pothole doing 50 MPH. If they were dishonest they would have told the I did damage to the undercarriage but this was not the case. I dont know if the reviews were all of the Flowood location or what but my experience with the Brandon Location was wonderful and I could not be happier. I sold used cars and worked on cars myself so I know good service as opposed to a scam. These are good honest ppl that know what they are doing. My Truck is tight now and all the rattling stopped. It drives like a new one. I am very pleased and will continue doing all my business with Upton Tire Pros in Brandon, MS

Can you say bad experience? That’s what I had when I decided to give this place my business. I guess they don’t know what Google is… because we all have it. This establishment attempted to tell me that I ordered tires that I simply did not order. To top it all off they were really rude and simply did not care about me as a customer. I honestly kept a cool head and chilled out while the manager remained upset. But when they saw I wasn’t going to give up they knew that their story wasn’t going to hold up against me. There’s right and there’s wrong… I’m not always right and I’m sure they’re not always wrong. But this time they were wrong. At the end of the day they realized they were wrong and I was right. Will I go back? No. Will I tell you to go? That’s up to you, just beware and keep things very elementary so that no mistakes are made and you will not have to deal with what I dealt with. So be careful. I gave 2 stars for them trying to make things right, but the damage had been done. They also have a nice waiting area, wifi and a clean restroom. I give credit where credit is due.

I took every vehicle I owned to Upton for years, dating back to when they were Crossgates Tire & Automotive. For over a decade they provided quality service. Recently, at least the last 10 months, things have gone way, way downhill. Their pricing has become ridiculous (up to 2x the cost of a nearby competitor), they’ve become notorious for imagining problems, and have been paid to fix one problem 3 – 4 times with no results. I don’t know if they have new ownership/​management or what the cause is, but I’ve had enough. My cars will NOT be going to Upton anymore. It’s disappointing really, because it is truly difficult to find service shops you can trust, and this used to be one.