Chedders

To whom it may concern:
I spent my evening at your establishment 2÷14÷16 accompanied by my husband and 5 friends. The evening was fine until I experienced chewing glass. It was all in my crispy chicken salad. I wasn’t sure what I was chewing at first until I started spitting the food up. It was brought to the managers attention Immediately, but handled very unprofessionally by Wesley Crusberg, and the police were called. We were offered more drinks from the bar and told that the salad would be removed from the bill in order to pacify the issue. At this point everyone was very skeptical about eating their meals. Infact we wanted to return the food. The manager, Wesley Crusburg insisted that we pay for everything but the salad. They removed $ 30 worth of alcoholic beverages from the bill, however I insisted that this was not fair that we pay for the whole meal. My husband offered to pay $ 100 of the $ 139 bill. We were spoken to in a very unprofessional manner. A young cook (caucasion male, tattoos on his arms, black hat) came from the back seeming as if he was going to enforce the managers decision that we pay the entire bill. We insisted that the authorities be contacted. We filled out an incident report, and were instructed by the police that further steps could be taken civilly but that we needed to pay what was being requested. We paid the full bill and left. I ended up at the ER to receive medical attention, and was treated for abrasions in my mouth. I would like to discuss this matter with someone from the Corporate Office for the Brandywine location. An email address and contact number would be appreciated. I would like this matter addressed IMMEDIATELY. This in attempt to seek resolution without litigation. If I am not contacted immediately, my attorney will then take action. The one star is for Ruben our waiter was good!

My family and I chose to go to Cheddars on a Monday night thinking it wouldn’t be so packed but we were very wrong. Our original wait time around 7pm was supposed to be 45 min– 1 hour but of course our wait went over an hour. This place always has long wait times. Once we were seated, our waiter was very attentive. The food was just okay. I ordered the popular chicken tender and shrimp combination, and was starving by the time we sat down, so I would’ve eaten anything that looked edible. Overall my experience was very mediocre this time and it will probably be a while before I come back.

This is my first review ever, but I had to speak about this situation. The service is either right or terribly, terribly WRONG. We were seated within minutes of arriving. A server came to the table and took our drink order (amazing drinks btw) and appetizer order. We ask specifically for plastic utensils to eat with. She brought 1 set. my friend’s entrée arrives and still no apps. I gave her a friendly reminder about our croissants we were waiting on, then my food comes to the table. The salad was wilted, my soup was cold and still nothing to eat it with. No napkins, no utensils no customer service. When I get the second soup back, it’s not only cold but the same bowl I sent the first time. The manager Kim (full of excuses and unapologetic), acted as if we were a bother to her by calling her to our table 2xs because of our issues. If I come back, and that’s a BIG «IF», it will only be for drinks at the bar. I’m giving 1 star for the couple of times I had good service.

Super long wait time, so sit at the bar/​bar area no wait time.
The food is just okay, the stars are for the spinach dip and the croissant.

THIS PLACE SUCKS!!! The pricing is low but the service is the absolute worse! My husband, daughter, and I came here for lunch. We were seated and that was it. 5 to 6 different servers walked pass our table never stopped or said a word. After about 20 mins I ask the hostess if she knows who our server is supposed to be? She says «let’s me find out» takes a few steps and asks a gentleman that appears to be a cook (not sure if he was) and he says, «they don’t have one and walks off. Then a man who appeared to be a manager says something to the hostess and walks off. The hostess walks right back pass our table, doesn’t day a word and never returns. Another maybe 5 mins goes by and the same guy who says we didn’t have a server comes to the table and asks if anyone has helped us? We reply no. He asks what can he get us to drink? He brings the drinks and walks off! Still no server! Now I’m irritated and we decide to leave. This is not my first time at this place and every time I’ve been here the service was always been not so great. Yea, the food and drinks may be cheap but, the service is the absolute worse! Cheaper isn’t always better! After today I won’t be visiting this place again.

Second time we visited this location and had issues both times.
First time was food issue (hair in the food).
Second time we waited for 20 min after being seated with no food or drink order.
Maybe third visit will be the charm?

Cheddars is very hit and miss. The prices are unbelievably reasonable but the quality of the food isn’t always consistent. The wait here on a Friday or Saturday is unreal to get just ok food.

Seems like the more often I visit the more I get disappointed.
The first time I was smitten — great food, fast service, solid drinks … now after 5 or 6 visits and sloppy food on dirty plates and mixed up orders, don’t see myself returning for a while.

Server was kind and friendly, ordered fries with my meal and when it came out there was literally 10 fries on the plate and ribs were burnt to a crisp. I sent it back, Waitress apologized and brought back much better ribs and more fries. Overall the service was good but the food was eh.

I have to say whatever night these other reviewers went, I’m glad I didn’t go that night. I came here for the 1^st time to see what all the commotion was about here. The prices are really cheap. We ordered the chips and Queso. I ordered the fried catfish dinner with Mac n cheese and green beans. OH MY GOODNESS. MY plate was STACKED. IM a healthy girl that looks like she eats from a feed bag. I usually eat all my food. That was not the case here. I had enough food to take for lunch the next day. The catfish was perfect, the Mac-n-cheese…YUMMERS (still not as good as oohs and aaas) green beans decent. Our waitress was very attentive and cheerful! I would recommend this place, for good food at a cheap price. All the food was FRESH, nothing was instant!

Sub par food and poor service. May give them a few weeks and try again. They are not prepared for the rush. Best thing going in this place is the croissants!