Filled out a form online and you choose a time window that they will call you to come pick up your car. I chose 9⁄17 between 12 – 4 pm. I took off work expecting a call. I called earlier in the morning with a question to their toll free number and they said that the person who was coming to pick up my car would be able to answer my specific questions and they would call when they were 30 mins away. Never got a call. Called back to the toll free number and they were closed. I had a confirmation number and just never heard anything.
Alan G.
Évaluation du lieu : 5 Rockville, MD
Beth Long — that’s the name at IAAI; I had a major auto accident, my car was towed there and then they couldn’t find it in the lot. I was getting frustrated, but Beth took care of the situation, made sure they found the car and I got out of there, while with a significant wait, with everything I needed to get my auto life back together after the accident. Don’t get me wrong, the whole thing was a pain in the a$$, but Beth was awesome and is quite an asset to IAAI. Subesquently she even mailed me items I had left in the car and forgot. Thank you Beth and thank you IAAI for hiring such stand-up employees.