Staples

TL; DR: Expecting anything basic like a correct price is out of the question nowadays. Their job (for lousy pay, I assume) is to move discounted printers and pricey ink and toner. Our job is not to complain and roll over when details like store price are wrong. Get on with your life. Don’t think too much, don’t complain.
Staples in Bradford is disinterested it would seem in details like listing the correct price for products in their store. While browsing for a new iPhone, I noticed that the price listed in their store display was a pretty good deal. The product rang up higher when the associate checked. I was then told they could not sell me a phone outright at any price. I called the 800 number given to me by the manager (her tone was massively dismissing, like my even bringing it up reflected poorly on me as a person) and was told I could in fact pick up the iPhone in store for that price. Some of the problem is cultural, store manager probably slaves over corporate but a ~50% discount on a 2 year old model iPhone can’t be seen as out of the question.

I actually like shopping at staples (apart from slow computers and tendency they have to rearrange things) but they do have some employee issues. I was in this morning early on to get a receipt for a UPS package with a prepaid label — there was one young guy at the desk who clearly was helping someone else which was fine. Eventually he comes over to the shipping desk, makes no eye contact, types in the computer, says «it is going to be at least 5 minutes» and walks away — no eye contact (also no name badge — probably smart on his part). I can think of any number of things that would have been smarter, e.g., sorry but …, or I’ll keep an eye on your package while this warms up,…etc. etc. After 1 minutes the things clearly is booted up (I can see the computer screen). He helps the other customer, then fiddles around for a while, eventually comes back — scans the thing (no eye contact), hands me receipt and turns around and walks away. Truly has NO ONE taught folks in sales people skills? They need better employee training.

do not use the USPS service there unless you want to hunt for your packages, lost 3 out of the last 3 shipments from there, obviously they are not capable of using the Us postal service, and if you call there lost shipment toll free number you’ll really get angry just got off the line after 3 calls and nobody from staples knows anything about shipping by usps services they claim its the post offices fault if they loose your package and the usps says its up to staples to locate it WARNING DON“T USE STAPLES POST OFFICE SERVICE

Came in on a Tuesday afternoon; needed to buy a single stamp. One fifty cent stamp. Figured a Staples advertising it’s new USPS services would be a convenient place to run this silly little errand.
There were more than half a dozen employees working, easily enough to cover the twenty or so customers in the store.
Well, first I waited ten minutes at the USPS desk while a young employee and an older customer engaged in some prolonged mutual flirtation. This was excruciating. Finally, as he paused between some brain-​deadening jabber in regards to the woman’s second of two packages that he was slowly scanning into the system, he asked what I wanted. ‘A stamp,’ I said. He told me to buy a book at the register. Guess I was throwing him off his game.
On to the register where three lanes were open, yet all the customers were lined behind one. I quickly understood why. One employee was new and being trained, while the manager handling the register I had the misfortune of choosing clearly had not been manager very long.
‘What do you need?’ He asked. ‘Stamps,’ I said, pointing at the sign emblazoned over every register proudly proclaiming ‘we sell stamps’. He pulled out a book of stamps. Then he flipped lazily through a book of SKUs, staring forlornly at each page. Several minutes passed. He shuffled the papers, then tapped them on the counter. ‘The SKU isn’t here to scan this,’ he muttered. He yelled over at the other employees. They encouraged him to rifle through the manager’s office. He did. No SKU. He wandered off somewhere else. Ten minutes later, he returned with the proper SKU (it was at the USPS desk?) and sold me my stamps. By the way, he seemed further confused by the process of totaling the stamps with the bottle of water I added to the transaction.
This was the shift MANAGER. You couldn’t even ask to see a manager in this situation, because that was THIS guy.
It took twenty minutes to buy a stamp at this Staples.
I live less than a mile from this branch and I will be driving to North Haven for all my future office supplies needs.

I don’t love Staples, especially because it annoys me that everything comes in such large quantities, but the other day, I was very impressed. They were out of an item I wanted so the nice salesman offered to have it delivered to my house. The next day. for free. and it was! That’s great service!

it is a store called staples. that sells staples. and more.

I stopped by to grab a couple of items. I just wanted to recognize Ann at the cash register. She was extremely nice and polite. She thanked me for my business. This never happens.
Again Thank you Ann.