Body Works Day Spa and Salon

This is a tale of two treatments. My long-​time friend and I were on a road trip, and decided to visit Branson. This trip was a working trip for us, and the ride home was where we had the opportunity to do something fun and relaxing. We both had an hour massage and a pedicure. My experience was very different from my friend’s.
I will start with my experience. We arrived about 25 minutes early, because usually there are medical forms to fill out and give information to the massage therapist. They did not offer this or ask any medical questions. With every massage I have had in the past, there was a separate room to prep. At this spa there was not a separate area that was a calming, relaxing, prep for the massage area. My therapist came to me, introduced herself and shook my hand. She was very pleasant and professional. When we got to the room, she asked me if there are any areas of pain or places I wanted her to focus on. She confirmed I was there for the one hour massage that would include 55 minutes of massage. She asked me to get undressed to my level of comfort and she left the room for me to get undressed. I had a wonderful massage! She was professional, and worked on my sore areas. There was a heated face rest that helped with my sinuses and I left there feeling completely relaxed and happy. My massage deserved 5 stars!
My pedicure was a little different. When I came out of my massage, my friend was already in the pedicure room soaking. The woman who did my pedicure let me pick my color and we got started. She started pleasant conversation and it was a nice time. I was a little shocked to see both of the pedicurists sharing products. They did not share files or cuticle sticks, just products like polish remover and cuticle creams, and massage creams for the legs. She told me she was a hair stylist but could still give a pedicure. My pedicure was fine and my toes are pretty, I am happy. I would give the pedicure 4 stars.
The reason for my low score is because of my friend’s experience. When we first arrived, there was a man at the front desk and he gave my friend a raised eyebrow look in a flirty, uncomfortable kind of way. She immediately called him out and asked him what he meant by that gesture and he just laughed. My friend is a massage therapist and knows what she wants and knows what professionalism is when it comes to massages. Of course, he was her massage therapist. He did not introduce himself to her. He asked her what she wanted and she asked for clarification: Swedish massage? Deep tissue? He gave her a blank look. She told him she wanted a Swedish massage. He asked her to completely undress which of course she did not. He seemed to focus on the gluteus muscles and she had to repeatedly tell him to move to another part of her body. He did not work on her upper back, did not get that wonderful heated face rest, and was done with her in 45 minutes. She said this was the absolute worst massage she has ever received.
Her pedicure was different too. The chair arm was cracked and peeling and the pedicurist did not know how to adjust the chair to get the rolling massage balls out of her back. Her pedicurist did not talk to her at all. She looked at the wall. She did not trim her toenails and my friend had to specifically point out a broken toenail and asked her to trim it. She trimmed only that nail. When my friend asked why they were sharing products, my pedicurist said they are hair stylists.
After all was said and done, we went up front to pay. Her massage therapist was up front giving an employee a shoulder massage. It seemed he was up there to see if he was going to get a tip. My friend told the cashier that she only received 45 minutes of massage and he did not work on her upper back. She told the cashier she felt she should not have to pay for a full hour. They did not change the price. So even though we went in at the same time, at the same spa, we had very different experiences. My experience was exactly what I wanted and needed, and my friend had bruises from a massage and 9 long toenails from her pedicure. I hope they do some employee training to correct these issues.

Constructive criticism from Massage therapist to massage therapist…
Andy needs to read the code of conducts. You don’t eye your client when they come in and raise your eyebrows at them, I felt uncomfortable and I confronted him, he walked away. When it was time for our massage Andy came up and asked for me. He never introduced himself, so I did the favors. He then ushered me into the room. He asked what I was looking for. Ethically, you should have told me of your types of services. I, the client need guidance. When I got on the table he asked if he could pray for me. That’s fine because i’m a believer. What if you get someone that isn’t? Religion is one of the top things you never discuss with your client. I understand you’ve only been doing massage a year, but if so you should still be fresh enough to know this. Rule of thumb, never chew gum or suck on a mint while massaging, that’s so annoying. Then, you started coughing. NOT COOL! Granted we all have our days, but excuse yourself and get it under control. Last, but not least you never worked my upper back while I was on my stomach. My traps needed work. I shouldn’t have to tell someone how to do there job. The massage was not an hour. I left the room at 10 till.
I then was directed to my pedicure with Taylor. Taylor was so disconnected, I waited for her to acknowledge me, but she didn’t. She was so preoccupied with I don’t know what. I took pictures. She never filed my toes. When she started to apply the polish, I told her I had broke a toenail the night before. She only filed that one and then polished. While all of this was going on her co-​worker was sharing their supplies. I asked why they didn’t have two sets of everything and Taylor said that she normally doesn’t do pedicures. Last but not least again. We walked to the front to leave and there at the front was Andy massaging a coworker at the front. VERY UNPROFESSIONAL… Take it to the back and quit standing at the front waiting to see if you get a tip. When I paid, i stated that I had a 45 minute massage and my upper back didn’t get massaged, the receptionist turned to Andy and asked and he said it was an hour. REALLY?
You will not keep your customers coming back for more when you run a business like this. I paid $ 100 for that and was very dissatisfied. Andy and Taylor I hope you read this and take to heart what I’ve commented on. If you don’t you will never learn.
P. S. I didn’t want to leave any stars, but it made me…

Great pedicure followed by a first time massage. Jennifer Dean is the bomb! Everything about the experience was amazing from the moment I walked in. Beautiful facility, friendly staff and reasonable prices — what more could you ask for. Highly recommend!

Bought my parents a couple’s massage as a thank-​you present for taking us with them to Branson. They loved it, said it was one of the best massages they have ever had.

This place is nice. Booked a couples massage for my husband and myself while visiting Branson. We had complimentary wine b4 our massage. Nice touch. Massage was good and very relaxing. Only complaint was no water after. We had to find a gas station to buy water after. Overall was impressed w/​this place and would recommend it to anyone.

Great service from start to finish! My step-​mom and I went on for an hour of pampering (½ hour massages, ½ hour pedies). Both were fantastic! A particular note– Mary, my massage therapist, was out if this world! Maybe the best massage I’ve ever had (and I’m a massage-​a-​holic)!

Best mani and pedi ever!
I sat with Sharon and she did a fantastic job. I have actually been getting these from her for a while and every single time… I’m impressed with how detailed and consistant she is.
Two thumbs way up!