Lodge of the Ozarks

Debi S was extremely accommodating with my requests and did a great job on turning my room. It’s the helpful and smiling staff which makes this hotel nice and bearable. Every hotel is a shell and for the most part mostly the same. It’s the staff which make the hotel the place I pick.

If it was possible to give negative stars I would give it a –5. This was by far the nastiest hotel I have EVER stepped foot in. Upon our arrival we decided to walk around the hotel to see how bad it actually was. We were so shocked I took pictures. The beds were basically the equivalent of a concrete floor. With sheets that felt like sand paper and the pillows were as lumpy as bad mashed potatoes and they had grease stains. After seeing the stained carpet I could only imagine how bad the beds looked and I was afraid to look at how stained the mattress was. The pool was so dirty and cloudy you couldn’t even see the first step. A child could’ve easily drowned and the parent would have never known. The carpet throughout the halls were EXTREMELY stained and marked up with dirt. The hand rails on the stairs looked like they had not been sanitized since the hotel opened in the 70s. The bathrooms were so nasty I took a shower with my flip flops on. Breakfast was awful. You only get 2 free vouchers for breakfast. There was a young family next to us with one child and the waitress made them pay 10.99 for their kid to eat even though they were out of most things. The food was so bad. They ran out of things and would not make more. The bacon was barely cooked the hash browns were pretty much raw potatoes. We only stayed here because we signed up for a Summer Winds Resort Timeshare deal and we got put here for free. We complained to the Resort and were moved after one horrible night. My entire family was worried about getting bed bugs and we barely slept. We got there too late or we would have been moved that night. DO NOT RECCOMEND really dirty and old do not stay here!!!

Beds — hard as a board. A/​C was on full blast for 3 hours and still hot inside. Called maintenance and they said it was because it was too hot outside. Suggested we turn the temperature down so it wouldn’t work so hard or try to get another room. He did state that the chance of a new room was extremely low. Did finally get cool inside around midnight.
Between the beds, the A/​C and the lack of concern or caring on the part of maintenance, we won’t be back.
WiFI worked in the room for about 1 minute at a time and then kicked you off. Found that if you stood by the door and held the IPad above your head, the WIFI worked better.

Our double queen rooms were clean and comfy! We used a groupon so rooms were about $ 59/​night. Totally worth it! Check in was a breeze! We got Golden Corral vouchers, breakfast vouchers, very pleased!
Yes, the televisions are on the small side but we didn’t come to Branson to watch tv! Rooms have a mini fridge and plenty of room to move about!