Staples

I agree about the tech support guy, Don. He basically sent me away, saying it would cost $ 159 to get my laptop free of viruses and then «another $ 159 when it happens again!» He then asked if I run a scan on my laptop every time before I go on the internet and when I said no, he replied «the software is only as good as the user.» Nice. I eventually learned how to fix my laptop from a friend who works in IT at a local business. Cost me nothing.

This review is in regards to the tech-​support or should I say lack there of provided by the specific location. Don, their «tech-​support» was borderline confrontational when I called to ask about help with a virus on my wife’s laptop. In case you’re curious viruses and diagnostic testing is not included on extended warranties and Don will be more than happy to tell you that repeatedly.

This place never ceases to fail me. Years ago, I went in looking for a text to speech GPS and went in looking for some guidance and product explanation. Which Garmin or TomTom had that feature? Which offered other country/​city maps as additional features – free or for a price?
The gentleman who was ‘helping’ is still working there, but he was barely working, then. His customer service assistance? «Call TomTom and Garmin and ask them.»
So, I went to Target in Keene where all of my questions were asked and answered and Target made a $ 400 sale.
Last autumn, I ran in to Staples, again. I don’t know why I persisted in my idealism. I needed a teensy PC laptop for some work which performs only on Internet exploiter – imagine the horror – but I needed a small and portable machine.
The same ‘gentleman’ offered to assist and – again – offered me no answers to any questions but for the fact that this machine did support ie. No offer for initial setup or information about quirks not even an offer of the dreaded ‘insurance fee’ wherein places like Staples and Best Buy charge you Estes up front to get repairs and assistance for which you will still ultimately be charged on the backend.
They are the only ‘game’ in Brattleboro, but I should always opt to drive to Target in Keene. Unfortunately, I didn’t.
I popped in yesterday with two quick questions about my machine. The tech ‘support’ guy was amenable to my questions and said he’d be right back with s price quote. I was incensed! I told him I would not be paying for such a petty thing and I left. But I turned around and went back in to complain to a manager! His response?
” Of course we charge. Would you expect the car dealer to give you free oil changes?“
As if Staples offered anything akin to the worth and value of a vehicle. He nastily checked at least my keyboard functionality but was pretty condescending – and sloppy – throughout.
I understand this is a chain and there are corporate policies in place. But I also understand Brattleboro is a smallish community and these morons make no adjustment for that. I also know that I’ve had cashiers at other Staples who couldn’t – actually could NOT – make change without the computer/​cash register doing the math for them. And I mean $ 20 minus $ 2…
So, thanks Staples on Putney Road. Thanks for maintaining an employee and Sercixe standard way below the median!
Here’s to never giving you another red cent!

I use the Brattleboro, VT Staples on a regular basis for my small business and the staff are always helpful and courteous. I purchased a laptop from them, used their technical support and their staff is knowledgeable and friendly. I have used their printing services for my business cards and brochures, I have also used them to print some of my personal photography. If they don’t have what I need for office supplies, I can order it through them. Their staff are dedicated to customer service. They have always been very helpful and friendly to me.

DO NOT use Staples’ UPS Shipping Center, especially if you want your package to arrive intact! I shipped a tripod through them (you can drop off packages that UPS picks up) and insured it for $ 500. The tripod arrived damaged, but the claim was denied because UPS didn’t approve of the shipping container. Staples (their agent, after all) accepted it (and my money) happily. Had I been told to reinforce or tape more, I would have, but I wasn’t told at Staples to do anything differently. I got a royal run-​around from a third company (an insurer? They couldn’t quite say), bounced back and forth between Staples and UPS and this other Servicenet, so no one had to take responsibility.
Corporate Hot Potato Hell

It’s a pretty good Staples. It’s the only large office supply store in the area and I really do enjoy shopping here to the point where I don’t order office supplies from catalogs and just drive down here to get them and my boss yells at me. What makes this place get two instead of three stars though is the copy center folks who sometimes seem to not know what they are doing. I wouldn’t trust them with a big job, frankly.