ATS Window Cleaning

I’ve used this company more than once and due to the current negative reviews I made sure to speak with the lead guy prior to the start of the job the last time they came out. I confirmed the price and what it included and what was extra. I have no issues or complaints. I had them clean some mini blinds too. They didn’t rush through it and got them almost good as new & they are old! The crew was polite, respectful and didn’t cut corners.

The WORST Customer service EVER! I signed up through GROUPON for a special. They did a good job so I signed up for their quarterly service. If you ever have to change your «regular quarterly date» you can forget it! The owner will not call you back, they show up anyway and then leave you an invoice for cleaning the outside windows only at the same price. I had emailed them letting them know I was going to be out of the state and needed to reschedule for the following Monday. I called the owner and left a request to speak with him. He was RUDE on the phone and said he had over 2000 customers and therefore can’t reschedule any appointments even with advance notice. At that point I said to him I would like to cancel my service with his company and he said OK. Please stay away, far far away from this company as they have zero regard for customer service.

I usually don’t review window washers. But, ATS Window Washers are SO GOOD, I am compelled. First they do a great job of cleaning my windows, fast, efficient, streak free, on-​time and the crew was very polite. I found ATS Window Washers initially through a Groupon coupon. Impressively, they followed up on that visit to see if I was satisfied and then offered me a deal I could not refuse: wash all my windows, inside and out, including the tracks for $ 29.95 every three months for a year! They sent me a schedule and if for some reason I am not home on the appointed date, they automatically wash the outside windows and leave an invoice in my mailbox. Once when it rained on my appointed day, ATS called and rescheduled. I appreciate their attention to customer service and to doing what they said they would — and to doing it well!

Just finished our annual contract and 3 times previously did a passable job, but this time were here 3 hours and left the windows streaked, smudged, didn’t clean the slider tracks, mangled one screen and left without collecting their fee and without correcting the smudged and streaked windows. What a disappointment from the three previous visits.

I’m going to give them ine star only because the guys that came out and washed my windows did a great job, but the way they run their business is absolutely horrible I don’t know how many messages I’ve left for them without getting a phone call back. I hope the guys that wash windows find a job with a window washing company that knows how to run a business properly and communicates with their customers, because the guys that actually do the work do a good job, it’s the people in the office that make this company terrible.

They do not get back to you for over a week and thn charged me more on my credit card than they said, claimed it was sales tax which is fraud for service

Terrible!!! This Company is awful, they just cleaned my windows and they look exactly the same if not worst. They are unprofessional and also came late. Do not use this company, I am going to try and get a refund from Groupon asap. They do a bad job on the windows and claim all the spots are hard water stains which can not be removed unless you schedule another appointment for a lot more money for a acid wash… if I could leave zero stars I would!

Totally a «bait and switch» operation. Bought a Groupon for our windows which they would not honor! We had an appointment set-​up, waited, then got a call it would be a couple of hours later. Fine, things happen. When the company representative finally arrived he took a look around then he tried to convince us to purchase more services, which we refused. We just wanted the specified # of windows washed stated on the Groupon. He told us the workers would be over in another two hours. We changed our plans to accommodate the THIRD new appointment time for that day. We waited and waited and no one showed up. When we finally called THEM to find out the status, we were told they did not want our business because we had too many windows and for us to tell Groupon to refund our money! Since we had said we only wanted just the specified number of windows allowed, we were told to ask someone else!

If less than 1 star rating was available, that would have been my choice.
After waiting for my third scheduled cleaning today Sep 16 between 12 — 4:00 pm I contacted the office to check the ETA they stated that I was mistaken, that I was scheduled for next week, the 23^rd, that I was mistaken but I have the hand written document provided by ATS that clearly shows the 16^th. The man basically called me a liar? Told me that I appeared hostile and would not provide future cleaning. So unprofessional. PLEASE, stay away, far, far away.

Seriously? Alex has no idea how to treat a customer.
Pulled his crew because I «called him an idiot»… «I mean stupid». Neither happened, but he yelled over me the entire time I asked why the crew was gone claiming that I had.
I wish that the crew had stayed. Nice guys.
The crew was a half hour outside the «window» that Alex clung to as a defense, but he never called to extend the window.
I was literally ten minutes away.
Long story short, the crew was professional (before they were pulled off the job), the owner has issues with time management, anger management professionalism, and apparently taking responsibility for his promises.
I DON’T CARE HOW CHEAP…
Run awY! f

What a joke! Foul mouthed owner that needs anger management classes. His workers claimed I had 50 windows (for an additional $ 100) when other window cleaning services counted 30 on more than one occasion. Groupon gave me a refund when I didn’t accept the work or quote.

There is a bit of bait and switch with the pricing. When I said how many windows I had and received a quote the price was very different after the job was done. Why is it that if you purchase a window it includes both sides (the stationery side and the side that opens), but when ATS cleans them each side is considered one window each! Rediculous. Also before they leave make sure the tracks are clean and the screens are clean. I had to finish cleaning everyone of them.

BUYER BEWARE
The fact that as of 7÷11÷15 this company has managed to keep a 2-​star rating is impressive. I’d like to say that I had a review on the actual window cleaning, but unfortunately the owner engaged me in a yelling match and called me a Cry Baby before we got that far.
My wife bought the Groupon a few weeks ago and when trying to schedule an appointment was told that they were three weeks out. As with many small businesses that do Groupons they were probably overwhelmed and couldn’t handle the influx of business. We set the appointment for the three weeks out and just two hours before the appointment, the ATS guy calls my wife to let her know that they can’t make it and that she needs to reschedule. He throws a day and time out there and she says she needs to set it tentatively then needs to check her calendar to confirm and he says that «tentatively doesn’t really work for him.» She sets the appointment as she wasn’t given much choice and we figure we’re good-​to-​go.
Our appointment was scheduled today between 12−1pm and at 1:05pm we get a call from the same guy saying that they couldn’t make it. My wife was extremely frustrated so she asked that I call him back. In the amount of time it took me to get him on the phone I was able to contact SQUEEGEE PRO, get an estimate over the phone, and have someone sent out 45 minutes later.
When I did get him on the phone, our conversation went something like this:
Me: Hi this is David, I was calling to let you know that your services will no longer be needed.
ATS: Can I ask what the problem is?
Me: Seriously? We had an appointment that you canceled, then we rescheduled for today and you called to cancel AFTER the allotted…
ATS: (Interrupting me) Oh, so you’re going to cry about it? You sound like a big Wah Wah
As I’m sure you can imagine the conversation digressed from here, ending with an actual «F*ck You.» I’m a small business owner as well and feel that my customers are critical to my success. This guy literally told me that ATS is doing so well that the loss of my little $ 50 wasn’t going to hurt them. I told him to check out his Unilocal page as the community thinks otherwise but I’m not sure that he heard me as he was busy hurling insults at me.
Bottom line — Even if we can’t get our money back from Groupon, losing the $ 50 was a small price to pay for not having to deal with this guy anymore, and frankly, I wouldn’t want him to ever set foot in our home.

I’ve had three services from this company. Very friendly people but every time there was an issue. First time, water was left on my wood blinds. Second time, they neglected to clean the windows of my garage (part of the package). This final time, they weren’t able to come in the four hour window established, then got upset that I wasn’t available later that afternoon. I’ve terminated my relationship with them.

Literally just had my windows cleaned and honestly don’t understand all the horrible reviews. I was preparing myself for the worst after reading them and took the chance on the great deal.
First off, they were running 15 minutes late and Alex gave me a courtesy call. Awesome.
Second, Marcel scoped my house and told me windows and screens should be cleaned but tracks look good. I wasn’t up sold like so many described. But, he did say that most of the time tracks should be cleaned for good upkeep. Mine just were good to go. Regardless, it’s 2.00 a window so not sure what all the fuss is about. I paid the extra for the screens. Well worth it.
Third, they did the job quick and thorough and were the nicest folks to top it off. Gave them a nice tip and they were on their way.
Getting my windows cleaned from them quarterly and happy I found these guys.
Thanks!

ATS window cleaning completed an exceptional job at my residence. They cleaned all of my windows and they cleaned my tracks and screens for the quoted price on their website. During the cleaning, one of their employees damaged my aluminum patio awning. I submitted an estimate for the repairs of my awning and was paid in full within 2 days. The bottom line is this: Mistakes happen, but it’s how you handle the mistakes is what leaves a lasting impression. They addressed the mistake fairly and promptly. That’s what counts!

Stay Away! I bought a Groupon & when they came to the house, they told me most of my windows are NOT covered under the Groupon special so they told me to cancel Groupon & they sold me a contract for almost twice the price. They forgot to put the screens back on & some tracks were still dirty. I should have gone with my gut feeling, they were pushy & rude. Then i asked for a receipt & they told me they’d email it to me. Well, I’ve left several messages & no return call. I should’ve checked with Unilocal before doing business with these people. Lesson learned!

If I could post zero stars I would
ATS did a terrible job and not only won’t honor a warranty they sold me, they won’t answer their phone or return a call. Got to my house and immediately upsold me to include cleaning of the window tracks and a 30 day work and 90 day rain guarantee. They missed windows, missed tracks, and the work they did was poor at best. I could have worked with them to get it resolved, but I’ve been trying for 5 weeks to get them to call me back. Bait & switch; I was sold a promise they didn’t honor. No integrity. I paid cash, and Marcel assured me he’d email a receipt that night. Still nothing. Poor work, bad business, terrible management.
Stay away…

WOO HOOOOO!!!
Ron and his team deserve TWO HIGH FIVES and A BOOTY BUMP! lol
I sent an inquiry via email on Thursday and Ron called me back that very same day. I was in no hurry to have my windows cleaned (they haven’t been done in YEARS) and left the scheduling to his convenience.
Well here it is Monday afternoon and I can SEE through my CLEANNNN windows! They did inside, outside and I asked for the tracks and screens to be cleaned as well. The extra cost IS TOTALLY WORRRRTH EVERYYY PENNYYYY!
The gentlemen who came out to clean the windows were very neat and organized with their work. Very polite and professional. I have used other companies years ago only to have to get my carpets cleaned from water spills and drops on my champagne colored carpets. But not with ATS!!! WOO HOOO!
You can be SURE I will be using ATS Window Cleaning in the future and I HIGHLY suggest you do too!
Thank you, ATS!!!
Suzanne S., Daisy and Duke, too!
Corona

I’ll start with some positives, since there are already lots of negative reviews about this business.
1) I did get a call back from Ron when I called to make my appointment. Even though we played phone tag a few times, we were able to have a conversation and figure out an appointment time via voicemail.
2) Ron was accommodating to our schedules and we were able to make an appointment fairly quickly. He even waived a the screen/​sill cleaning fee because we have such a small place.
Now the negatives about this business…
THEY NEVER SHOWED UP!!! My appointment was set for the 3:30 — 4:30pm window and around 4pm, I did get a call from the cleaning crew saying that they are running behind schedule. By 5:30pm, they still had not arrived. I called the number back of the cleaning crew and no answer (no voicemail either). I called again at 5:45pm, then at 6 pm. And finally, I called the business’ main number and left a voicemail. It’s been a day and no one has responded to me.
I’m glad I didn’t buy the Groupon deal. Actually, when I called Ron, he told me NOT to buy the Groupon deal and he would honor the same pricing (so he wouldn’t have to pay Groupon fees). It doesn’t matter anymore because either way, I would not use this business.