Auntie Anne’s Soft Pretzel’s

Absolutely horrible service! The workers do not listen. Asked for my order then I had to get his attention by saying Hello! He was too busy listening to what appeared to be the manager deal with an upset customer. The pretzel we ordered was not cooked all the way.

Came here on a weekday where there wasn’t a long line so the workers that were there seemed pretty nice and actually also gave us coupons to use for next time. Got the pumpkin spice nuggets with a large soda and shared it between two people.
A great snack after walking a lot inside the mall. This location is on the ground floor close to Sears shopping centre. Most of the time it is pretty busy and they seem pretty rushed.
The texture of the nuggets I think taste better than the regular pretzel because it is more doughy like and also when it is smaller it grabs on more flavour and it does really taste like pumpkin spice which is one of my favourites during the holidays. It just makes you feel a lot better and happier!

I ordered a lemonade and a prezel which costed 7 something. I gave the cashier 8. She also counted out loud when she took the money. After she gave back the chances she said I just gave her three bucks. After she found out she was wrong, she didnt even apologize. And she also put the three dolar I paid for my order to the tip box. Wtf ! I dont know if she over charged me and took that extra money for herself? Worst customer service ever, rudest employees I have ever met!

I love pretzels! But this place has the best I ever tasted. The staff gave me samples and they helped me decide which one I wanted. The lemonade taste fresh and the icees were nice and cold. I showed up with an empty stomach and went home happy! The manager was really nice as well, so I left a tip! Every time I go to brea I stop by for a delicious rasain pretzel. I love my Aunie!

I go here everyday to eat a pretzel. The food is fresh and the manager Anna is nice and helpful! When it’s busy they get the stuff I want fast. The app is super helpful to have as well, download it and get free stuff! The manager with the beard sucks though… Freddy and the rest of the crew is legit!

Alfredo the shift manager was very friendly and calm during a rush. He was apologetic for the line with very quick service.

I generally didn’t like pretzels, till only recently. I’ve had a pretzel from auntie annes only once in my life (at a different location) and it was absolutely gross, it was salty, crispy and nearly burnt, but I only got it cause I was on a break, in a rush and it’s the closest snack shop near my work. I only visit this one to get a drink cause it seems to be the only consistent thing about this place. Whenever I visit this place the items in the window are unappealing and more often than not burnt. Which makes me less inclined on ever eating any if their products again. The employees are rude and uninviting. They are definitely not customer service oriented. I just wish people would remember that your attitude reflects in your work. 1 star goes to the drink options. Nothing more and nothing less.

After reading all the reviews prior to deciding to write one myself, I laughed at the consistency of each review regarding their employees — unwelcoming & rude.
Working in retail, I understand what it takes to give outstanding customer service & I never really noticed it at this Auntie Anne’s location until today.
The only reason I’m giving 2 stars is because the lady working let me pay the difference of getting an Icee after I ordered a lemonade without making me feel like it was a hassle for her. It was, however, a hassle once I asked her where the napkins were when I didn’t see them at their condiments section to the right of their stand. When I asked her where they were when she looked at me looking for something, she pointed to them in front of the register. I apologized for not seeing it there to begin with & she looked at the guy she was working with & laughed with annoyance as she nodded her head to «acknowledge» my apology.
A customer should never feel like they cannot ask questions because as employees of a business, they are there to help & service you.
We ordered the pretzel hotdog mini’s & mini pretzel bites which were fresh & tasted good.
I’m not sure why the employees here treat their customers this way, but that probably goes to show you what Auntie Anne’s values with their quality of employees, customer service & work ethic of their brand altogether.

Located by the disney store and glenn ivy. Customer service is not the best but I usually just order, take my order, and enjoy it. I don’t ask questions regarding their menu.
Don’t expect them to greet you when you get there also. There’s usually 2 girls and 2 guys working. The guys will just look at you with a blank stare. The girls aren’t too friendly.
Other then that… The pretzels aren’t bad.

Wow, rude much? These employees are so rude with their attitude. They will seriously act rude to you when you ask any questions. I overheard another customer next to me ask another question and he just says he doesnt know, then looks at her and laughs. These employees really are the rest. I got a pepperoni pretzel here and it was tasty, but since the customer service here is poor I will not be coming back. I will go somewhere else where the staff is actually a little more welcoming and warm.

Grabbed a cheese pretzel dog from here after Christmas shopping in the mall. Fairly long line, but the employees kept it moving pretty quickly. The cheese pretzel dog was a good snack to grab on-​the-​go. I will probably stick with a plain pretzel dog next time, as the cheese didn’t do much for me.

Worst attitude ever. I hate their customer service. Especially the younger girls. The make so many pretzels at a time so youll never get anything fresh

So far we have enjoyed the pretzels at this location. They seem to be fresh. One of the guys that works at the register could be more friendly… but other than that, it’s a good place to get a pretzel.

Food: 4 stars
Service: 2.75 stars
Can’t go wrong with Auntie Anne’s pretzels! My favs are the original (w/​o salt), bitz with salt, or the sour cream & onion (which has been a fav of mine since I was a kid). Was at the Brea Mall and happened to also have a Buy 1 Get 1 Free coupon from their email newsletter and decided to treat ourselves to a snack. Once we got to the register to the order, the cashier who seems like the manager or maybe even the franchise owner did not smile and barely acknowledged anyone except for money. We wanted to confirm if we could use the coupon and he never said «yes» or «no». He just took the coupon and started ringing us up. Maybe he was having a bad day but there were constant customers and the frown and unfriendly service was a bit uncalled for. We, as customers, are smiling and happy to buy a product we want to eat. One mood really does translate into the other employees’ moods.
There are a few tables nearby to be able to sit and enjoy your pretzels. This location is a bit tucked away past the American Eagle and across the H&M.
I just read from a review that they have stamp cards! Never knew that… make sure to ask for one!

While I waited for my watch battery to be replaced at the Brea Mall, I thought I would mosey over to Auntie Anne’s Soft Pretzel’s for a warm pretzel. They serve quite a variety of these large twisted treats. Such as cinnamon sugar, sweet almond, baked in sweet raisins among others. My favorite one is the one that built this empire, the original salty pretzel.
Which one did I order? None of them. I decided to try a hot spicy jalapeño cheese pretzel wrapped around a Nathan’s famous hot dog, topped with bites of spicy jalapeño slices ($ 3.79). It was pretty darn good too!
Auntie Anne’s is located in the lower level Sears wing of the mall.

My boyfriend and I were observing the workers here because they’re all middle aged Hispanic men haha. They really hook you up here. I bought a pretzel and it was HUGE. I couldn’t finish it so my boyfriend had to eat mine as well haha. I recommend the strawberry lemonade frozen drink, it’s really yummy. I like the pepperoni pretzel and my boyfriend likes the cinnamon pretzel. It really just depends on what you’re into. Oh and ask for a stamp card so you can receive free pretzels (:

Their sour cream & onion pretzels are delicious. Tossed in the lightest sour cream and onion powder… @__@
So are the almond. ~$ 3.39 for a flavored pretzel, ~$ 3.19 for an original pretzel.
Their jalapeño pretzel dog is also good. Service is quick and efficient, nothing to complain about.
DELICIOUS MALL PRETZELS ARE DELICIOUS.

Best Pretzel shop!
— Better than Wetzels and Pretzel time!
— Lots of rewards! Each month I get a BOGO pretzel or a Free lemonade with purchase of pretzel.
— Expensive, yes. But pretty competitive with other pretzels shops.
— Bitter people. I think it’s a principle thing. «CHARGE a quarter for WATER?! WTF!» LOL. Who cares. If you can’t cough up a quarter, you’ll definitely complain about a $ 3 pretzel! «What, I gotta pay for parking in DTLA?» F that! lol!” whole different story.
— Occasional mall deal. 2 pretzels for $ 5.
— Love the oily pepperoni pretzel! my FAV!

Ever since I was a little kid going to the malls I was always promised a Pretzel on the way out if I was a good little girl, fast forward 15 years now I’m even more hooked on them than ever! I do agree with other Unilocalers that some of their employees do not speak English and they converse among each other in Spanish and can’t understand English well. I’m always polite to them and leave them a tip just to be a kind person! My ATF pretzel is the Pepperoni Pretzel with the Mango Lemonade! Its delicious!!! Especially when its just come out of the oven and super fresh!!! ^_^

I guess you can’t blame them… but they charge $ 0.25 for a cup of ice/​water.
Sad.
The pretzels are still delicious, but charging for water cups make me sad :(