FedEx Office Print & Ship Center

Today I was helped by Katrina, as I needed to ship a package. She was extrenemly kind and helpful. Last time I was assisted by Robert, who was also very courteous. I really love the customer service this store offers. The employees are great! Thank you!!!

I also sufered from the same terrible customer service of this place. When I came to the place to drop off my SHOES with prepaid label (some of Unilocalers here already know what was about to happen next), the guy shook my box and said that my box was «dangerous» and could damage their system. He said that I could buy their stuffing for $ 3.99 because he couldn’t accept this box. I said no because I would use the stuffing I had in my car and I went out to do it right at the parking. Brought the box back inside with pretty much stuffing but the shoes still made noise (of course, there are always space and I could not stuff all the space), and he still didn’t accept it. When he shook the box again and heard the noise, he looked at me as if I was trying to cheat his money.
I had to go out and do stuffing again and it took me about an hour just to drop off!!! And he still didn’t accept it although there was small noise from shaking. I said that I would take it elsewhere because I was tired of all the stuffings.
I used to intern in a logistics department and I had to ship a lot with Fedex. None of the Fedex people I met did ask for such impossible request. Every package that I had to ship out for the company always had small space and noise and they were alright to Fedex. But this Fedex office was try to force me to buy their stuffs.
I really cannot understand them. They are aiming for small revenue but driving away customers to this location. I took my package to the office in Anaheim and they politely took it without shaking the box.
I think Fedex should fire the manager there ir inspect this office. This kind of operation will hurt the good name of Fedex customer service.
PS: I am not being racist but just try to add some descriptions. The male Fedex whom I talked to had dark skin, black slightly curly hair, Indian look and wore eye glasses.

If I could give negative stars I would. Where to begin? Well, first I dropped off a package for overnight morning delivery to the east coast. Around 9a the next day I called to find out why the pkg had not been delivered. The asst mgr, Alaina, told me that for some reason it did not make the truck and that they would cancel they would ship it out for saturday delivery for free and not charge me for the shipment. Well the package arrived as promised and I thought all was well. Boy was I wrong! A week later my customer calls me to say that a shipment was charged to her account! So far Fedex has been unable to explain how or why they did an unauthorized charge. In any case, after calls to the 800 number and the customer advocacy team and a call from my customer, they credited their acct. all is good, right? Nope. The next week I receive a bill for the shipment. Back to the 800 number I go along with a meeting with Darcy the manager. She assures me that the shipment is closed and I will not be billed. Well, yesterday I received a notice from my CC saying that the first shipment got charged to my card even though it never made the truck! When I called customer advocacy they say the station reported the shipment as ‘service rendered.’ WTF? Talk about incompetence! This place is a complete ripoff. Avoid this place at all costs. I am still batting to get the last charge credited and figure out how many rounds of fraudulent billings I have to deal with. Be warned, you may be billed for something that you did not ship or werent supposed to pay for!
Update — okay so it turns out so it turns out that all billing is done by the fedex computer system. Why my shipment missed the truck and why the second shipment was misbilled is still a mystery. Suffice to say that The Fedex computer system needs lots of work.

I have been dropping of boxes with prepaid label at this location for a couple of years, pretty convenient and no problem for me. I meant, boxes… hundreds boxes, in a the year. Two weeks ago, there is this new lady working here, dark skin with curly hair, kind of tall and big, don’t remember her name, does not care anyway. She refused to take my boxes because they are not perfect. She tapped on the box and was like «nah, I can’t take this, box is too weak and there is space inside.» What!!! I can honestly say that all of the boxes I ship are in pretty good shape because I always pick out the better boxes from my warehouse. Yes, maybe the cardboard is a little thin, but the box is not damaged or busted open or bend. All of its angles are perfectly right! I demand to have a talk with the manager, but will only be available the next morning. So I returned to the location the next morning with one of my boxes. She basically gives me the same bullshiet, says the package has to be perfect, blah blah, let’s have a beauty pageant for the boxes here. She told me that I have to repack all the boxes with the FedEx standard boxes, are you kidding me? I won’t waste my time and money for your stupidity. I said «thank you» and will NEVER come back to this location.
I took my boxes to the other Fedex location @ Gale and Fullerton. Employees there welcome me with a big smile and happily take my boxes.

This is the place that tests my patience. Sunday afternoon, with two working stuff and still I waited forever for a pick-​up. One stuff saw me but still didn’t hang up the phone.

I had one of the worst experience with this place and I’ll tell you why. I wish I remembered their names so I can tell you guys who they were. I went here today at 1:30PM to print my portfolio. A girl with curly hair, dark skin, round waist and height about 5’8″-9″ was the one helping me. However she was pretty clueless of what she was doing. I was waiting there for about hour and half and for some reason, all of the pages turned out jacked up and the colors were all off. So I asked her to reprint them again. So she said she would give me a call once she was done. I just hung around the area thinking that it would take around an hour. I came back and she wasn’t even there. Someone else told me that she will be back and it will be done in about half an hour so when I came back at 7PM and guess what? It wasn’t even done yet. No surprise there. So some Asian girl decided to help me and thankfully she finished printing out the rest under 15 minutes. The worst part is that the first girl was about to charge me extra 7.50 dollars per page for making her redo the prints. How’s it my fault that she’s a complete noob and that their printer is trash? I waited 6 hours for their horrible job and they were gonna charge me extra for it. I was baffled. But the other kind Asian girl didn’t want to charge me extra and she even gave me discount for the wait. This place is lucky to have her working there and that Asian girl is the only reason why I’m giving this place 2 stars instead of 1.

Their office protocol is disorganized. I had an order that was messed up, they agreed amicably to redo it (I had sent it by email) and that I could come back for it. Today they say the email I sent them with the order was automatically deleted «after 24 hours» …it HASN’T BEEN 24 hours. Hello… anybody home?

Such bullshit.
I came in to drop off a box that was already sealed and had a prepaid label. Two employees were working in the store — one with a customer and the other hanging up tape or whatever. I waited patiently for 10 minutes, which gave me time to Unilocal this place … For which I am grateful because otherwise I would’ve fallen for their BS tactics to make a profit off of me.
I finally said, ‘excuse me, can I drop this off?’ The employee hanging up tape nodded (she’d already seen me — she just didn’t want to say hi.) She walked over and took my box. ‘What’s in this?’ I replied, ‘Shoes.’ She told me the box couldn’t be ‘rocking around like that’ so it would be ‘$ 3.99 to fill it,’ so ‘did you want to fill it?‘
I said I was ok with the shoes making noise. After all, that’s how I received the package and it was totally fine. I had repackaged the shoes in the exact same boxes provided. She responded that the box was ‘dangerous’ and could affect the other boxes. How the fuck can shoes inside a box affect the stability of other boxes???
I hadn’t had my coffee yet and I was tired of her bullshit so I said I was just going to go somewhere else.
Don’t come here. Below par customer service + a straight up scam
***edit: went to a FedEx OFFICE location (Gale in City of Industry) and they took my box cheerfully and happily.

This place is a rip off. I came here to ship some computer cart security keys (they look like Allen wrenches) to AZ from Brea, CA. They could have easily fit in an overnight envelope. They were out of the small cardboard envelopes so I went to the counter to ask for some. The guy said he would just pack it for me. I had other errands to do, so I told him I’d be back. When I came back, he packed the three computer keys in a 4“x4″ square box complete with air bags to «protect the keys.» They’re made of a nickel alloy. You’d need a vice and a hammer to bend these suckers… After the packaging and fees the bill was a whopping $ 62.00!!! Wtf?! The overnight envelope was $ 20.00. Get real FedEx…
When you absolutely, positively have to get ripped off… FedEx…

Sooooo, I’m taking human anatomy this semester and was required to purchase a rather large looseleaf book containing almost 900 pages and was not bound together so it was a mess. My friend recommended that I got it spiral bounded at FedEx, which I thought was a great idea so I went ahead and did it. I was under the impression that it was going to be $ 10+ since I was not familiar with getting things bounded. I called a few FedEx’s and they all said that they couldn’t do 900 pages and it would need to be split into 3 orders, but when I called this store in Brea, Robert picked up and said they were able to and to just come on in. I stopped by thinking that it would take a while and I was perfectly fine with just dropping it off and coming back another day like my friend did since she was in a hurry to get to class. I walked in and it was a very clean and organized FedEx and I was greeted and helped by a nice woman named Alaina. She was so sweet and said she would take care of it for me. She took my 900 page book, which was a mess and organized it and made it all pretty, then hole punched it and hand spiral bounded it. Now I thought a machine would do it and I asked her if they had a machine to do it and she said that the machine is good for a smaller stack of papers and mine required it to be done by hand. I felt so bad because it is rather big and she was so kind to me. I asked her if I could tip her because she provided very quick service (because it took about less than 10 minutes), but she said they couldn’t accept tips and asked if I wanted to fill out a survey for her, so obviously I said yes! I did look at the Unilocal reviews before I came in and they were mostly bad, but I have no idea why because I had such a pleasant experience and it is my very first time getting anything done at FedEx! Also, the cost of my 900 page spiral bound book was ONLY $ 4.50! Come on. that is crazy cheap. I would definitely recommend FedEx to my friends for their printing and bounding needs! Thank you so much! Super happy customer right here! :]
PS You also get some discounts if you show them your student ID! I only saved 45 cents at check out (haha), but hey, its something!

I like this place they’re helpful professional and always willing to help my experience here has always been very helpful from shipping to printing

Worst place ever!!!
I just visited this place an hour ago and waited 20min for a service because there was only one employee work there.
I just realized that most of Fedex centers has bad reviews and so sad that I need to use their worst service again.

Proper communication skills also includes listening. This place has none of the above.
First time visitor for a project that seemed simple enough. I request a test laminate and they said it will be done in an hour with their machine. I get the call an hour later that they messed up, can I send the file again? Sure. I do, it’s great! I then request that I get 10 more made and ask if it can be done in 5 hours. I was told yes. 4.5 hours from then I call, since I heard nothing. The poor associate who was on duty couldn’t find my project. Rad. Said he would call the manager and call me back. Nothing. I chalk it up to «its in the finished project box» since I want to give them the benefit of the doubt. I was wrong.
Next morning I call, I am told it’ll be done in an hour. Cool, which means you never started it. Fine. I agree to the hour. 15 min later I get a call stating their machine is broken and I can get it by the afternoon. At this point, the trust is gone. I say no, I needed it last night and have gone well over my quoted time. The girl had no idea I needed it last night. To be fair, she wasn’t who I dealt with last night. She rushes it up a different center, which I appreciate. I never did get the call to state it was ready for pick up, I had to call her myself. Double edged sword considering she knew the urgency of the project and the screw up.
I arrive to pick it up with a feeling of dread. I bet it’s wrong. And surely it was. It wasn’t made to the specifics written down on the job sheet. Which were crucial. So I’m writing this as I’m driving to the Fullerton center where I should have just gone to firsthand in the morning like I felt I should, but I let myself trust this store and their associates to fix their mistake.
I would love to say they’re so busy and it’s hard to keep their head on straight, but it’s quiet. And people are still waiting in line to be helped while everyone ignores them.
Basically. Don’t fucking go here. Seriously. Waste of time and leaves you more stressed than necessary. I’m not kidding about any of this. Don’t go.

Update — was supposed to get a call back from «heather» who corporate told me was the manager. never got the call. Called the store and was told a «heather» doesnt even work there. Was told «darcy» was the manager and she would call me… nope. no call. no follow up. These people really dont care. Not worth ever returning with my business.

I feel bad that I’ve waited so long to write a review about this place! I’ve had a few things printed here-​graduation invites, wedding menus and the wedding seating chart. The wedding seating chart was AMAZING! I just emailed a PDF of the seating chart and they printed it onto a full blown poster. It looked great. They were very friendly too! Thank you!

WORST. LOCATION. EVER. Twice now I’ve received the absolute worst customer service. First time I arrived on a weekend morning. Another customer and I were just standing at the counter in an empty store. Then finally after at least a good 20 min (I wish I was exaggerating) the manager came out like, «oh! There’s people out here!». Dumb. After being very clear and precise about my needs, she STILL screwed it up. Unfortunately for me, I didn’t notice until I got home. Being that I needed my correct order within a few hours, I had to get my happy behind back in the car and drive all the way back down there to get what I’d gone for in the first place!
This time (I just left, prompting this review) that same manager was there just taping away. Another guy was just chillin at the pack n ship (or whatever it’s called) counter; staring, not having a care in the world. Once he finally walked back and exchanged words with the manager, he strolled over to the customer counter (again, I’m behind someone that’s been waiting already. Seeing a theme here?). Once I finally got my turn, he just had no idea what he was doing. No professionalism at this location whatsoever. I requested a specific timeframe without signature. ASSUMING it wasn’t possible, he insisted that that wasn’t an option. Only to find that we could have avoided going around in circles, I wouldn’t have wasted a half hour of my life, and I could have avoided a headache!!! Driving to Fullerton is CERTAINLY worth it! If I could give this location and their lax attitude toward customer service zero stars, I would.

Great customer service!!! My Mom is not the most tech-​savvy person in the world, to the point that she was going to drive from Brea to Newport Beach to have me help her print something when her computer stopped working. I called the Brea FedEx and they had it printed and waiting for her. The lady was so sweet and accommodating– I know it was an easy task, but it was still nice to have someone be so nice about it.
I also had all my sister’s bridal shower games printed and cut there and they were super fast and gave me great suggestions on the paper type to use. Definitely would go back!!!

****This place is a complete scam! THEY WILL RIP YOU OFF****
If you have FedEX needs go to Fullerton, Industry or Chino Hills. Avoid this place like the plague.
Apparently that same person has been doing this to several others based on the reviews.
So my FedEx driver only takes ground from me and I needed to drop this off for overnight. I come in and the line is insane. This lady in front of me had about 20 boxes and none of their staff asked if they had drop offs.
So I get up to the line and I’m sending a PC in its original box with its original proper packaging. And this employee Lisa (supervisor) said it wasn’t a proper box because it’s branded and she said, «um yah, this isn’t a FedEx box so we can’t accept and there’s a hole in it.» I told her that hole she stuck her fingers into was to hold the box, it’s pretty standard with computers and if she was an «expert» on boxes she would have known that.
She added that they have boxes that I can purchase to make it compliant. I told her, you’re just pissed that I came in here with a prepaid label and my own box. So you want me to use one of your boxes and packaging instead of the one provided by the manufacturer specifically made for this PC.
Also, the person in front of me had branded boxes, but since she was getting a FedEx label from them it was ok… FFF this place!
FYI FedEx does not own these places, so they need to make their numbers.
Also, look at my photo. I went to the REAL FedEx Shipment 10 miles away and they gladly took it.

This place is PRICEY! I had to fax a application form. I was expecting it to be $ 0.25 or definitely less than a dollar, but NO it was $ 1.50!!! Really to dial a number and send a fax which takes less than a minute?!? I wonder how much it would’ve been if it was a couple pages. But, I paid it and probably won’t go here again to fax anything.
Service was quick, lady at the cash register was good at multi-​tasking. I came in on a weekday at 9am and there were only 2 or 3 customers. Overall good service, clean, quick but a little bit pricey.

Frantically ran inside at 5:00 pm because I had a parcel that needed to be in Glendale by noon the next day.
The gentleman who helped me was so professional and so on top of it. He even saved me $ 50 and ran outside to verify my horrible handwriting.
Thank you, Fed Ex, yet again.