Heritage Estate Services

My daughter has been hired to assist Heritage Estate Services at a few of their Estate Sales. We are both impressed with Sandy’s staging and presentation of the estate items. Also, they take security very serious insuring that items do not walk away. At the end of the day they do a great job creating an attractive setting and making the estate items look as valuable as possible and making sure the Family/​Estate gets the most for their items.
This is a tricky business. I think it is probably hard to please all the family members during this oftern difficult time. In addition, you probably deal with a lot of nickle and dimer’s who frequent these events trying to take advantage of a families loss
Heritage Estate Service is a great company with integirity.

I was really impressed with the organization, variety, and ease of shopping! I bought a few pieces of jewelry and some items for the kitchen, great experience! I follow them on line. I am continually amazed at the before and after pics. Definitely worth checking out!

I went to an estate sale in Hemet (my first one) expecting it to be like a messy yard sale. But when I walked in the home it wasn’t at all a yard sale. It was SO organized! Everything was laid out, cleaned and priced. Some items were in display cases and some were on tables. EVERY room/​area had someone working in it. If I had a question I didn’t have to «go find someone». They also had an area that I could leave the items I wanted to buy (I couldn’t hold everything). Everyone was very professional and friendly. The only problem I had was that I bought too much! (Camera, kitchen items, patio furniture etc). Luckily I drove a truck that day so I was able to get everything home. If I see their signs out, I will definitely go to that sale!

I’d have to say, during a very difficult time for me and my family, dealing with the loss of my father and all, we had a very positive experience with Heritage Estate Services.
Sandy met with me at a coffee shop where we went over their services and terms. Robert kept in touch with me regarding specifics of the estate sales and what or what was not to be sold. Everything fell into place as they promised, we made a decent amount back from the sale, everything was cleaned and displayed before hand and when it was all over, this was the best part, anything left over that didn’t sell was hauled away and the house was left spotless!
I highly recommend their services, they took care of all of the hard work and made it possible for us to move on having a house with a clean slate to begin rennovation and eventually a sale.
Thanks Sandy and Robert,
The Garcia Family.

I seek out and attend estate sales regularly. I generally tend to not expect much just because of the nature of the type of business it is, and never really mind all too much if I don’t find myself in the ultimate shopping experience. However, upon finding myself at a sale put on by Heritage Estate Services in Brea on 4/​12, I was beyond impressed.
Before I even got to the sale I was able to go onto their website and view a hundred or more pictures of items that would be featured in the sale. Instead of finding everything haphazardly thrown into boxes and in random boxes throughout the home, I found that all items were individually marked and organized in an easy to browse manner. Not only were items easy to look at and find, but the home that sale was held in was incredibly clean. Usually estate sales tend to be dirty and items tend to be covered in dust, not this one. It was obvious that great care had been taken in the presentation of everything. There is a table at the front where you can place items on a hold while you can continue to shop in case your hands get too full, which is incredibly convenient.
When I asked Sandy about having Heritage do an estate sale for my family in the future, she was incredibly helpful and understanding and was even willing to go over a few details and appointment times while the sale was going on.
Overall my shopping experience was very pleasant. All of the sales associates were very friendly and helpful. I would and will recommend Heritage Estate Services to anyone and everyone.

I will never attend another sale put on by these rude people. Robert treated everyone so badly. I tried to ask him a price on something that wasn’t marked and he raised his voice to me and said he wasn’t haggling so don’t even ask. Well if he wasn’t so uptight and actually listened to me, he would of heard my question. He was condescending to most of his customers and I would not recommend giving any business to this angry little man. He even yelled at a little old lady who was asking him for assistance!

Our family hired Sandy & Robert who own H.E.S. to handle our family estate sale. The interview went well and we liked both so hired them to handle the estate sale. We set up a date for the sale and were told that we needed to vacate the home for over 2 weeks. Since there was a family member still living there, we needed to remove them from the home for over 2-​weeks. This family member is elderly as well. Everything was arranged for them to start the inventory. Upon meeting Sandy & Robert we were informed they had liability insurance, just in case someone fell or hurt themselves on our property. We had asked that the paperwork be emailed to us prior to the sale, well we kept on getting excuses from both Sandy & Robert that they sent it to us (we never received) etc. Finally they emailed a doc that looked fake. By this time they had access to the home for 2-​days. After the 2^nd day, we were informed that they wouldn’t be there on the weekend but would be back first thing Monday morning and there all week. Well, I went to see what they did at the house over the wknd, NOTHING! They left everything in boxes, only taking some tables and moving them around.
We did manage to contact them on Monday and was told that Sandy had left a voice mail on the phone. We listened to it and she told us that she cannot do our sale as there wasn’t sufficient items to sell. ??? They worked for 2-​days then told us they would be back on Monday then they changed their mind? There was plenty to sell of course, but they made all sorts of excuses. We were floored! We moved out everything that wasn’t for sale prior and relocated our elderly family member for over 2-​weeks! How unprofessional they are. They really made it hard for us as we then had to scurry around and find another Estate Sales person to handle the estate. Luckily, nearly everyone we spoke with told us that 95% of companies do not have insurance. This is totally fine, but Sandy & Robert LIED to our faces that they indeed have it. Then they continued to lie about it until they realized that we were serious about obtaining this from them, then bailed out of the sale as fast as they can.
On their website, they list that no sale is too large or too small for them. A LIE. And they still list they are insured and bonded ANOTHER BOLD FACE LIE.
We did find another company to represent us and they thankfully are professional and not liars. This was our first time at Estate Sales and now I know that what they say and tell you isn’t always the truth.
Shame on you Sandy and Robert for conducting a business this way, we will never recommend your company to anyone as how can anyone even trust you with keys to their home and items?

UPDATE 3÷12÷14: I am amazed at Sandy’s dishonest response below. But perhaps I shouldn’t be surprised, considering how she treated me at one of her sales. The patterns were $ 3.00 each and I asked for a discount price on the entire lot. I did not scream at her nor throw patterns at her cashier, who actually was her business partner, Robert. After paying for the three patterns I selected from the bunch I asked Robert, «Are you on Unilocal?» He replied, «No.» I replied, «You will be.»
And I proceeded to write the review that you can read below.
Unilocalers, two different people have contacted me on this site since I wrote my review. Both told me that they had negative experiences with Sandy, and wished that they had read my review first.
Caveat emptor — buyer beware.
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Would you trust your estate sale to a company that alienates potential customers?
I frequent estate sales. It’s one of my hobbies.
I went to a sale in La Mirada on ⁵⁄₂₀ and had the misfortune of meeting Sandy, the owner of Heritage Estate Services. It was the last day of the sale, it was about 20 minutes before closing, and items were 50% off the sticker price.
I listened as Sandy made an offer to a gentleman regarding a piece of furniture. She gave him a deeper discount. She then turned to me, and I asked her to make me an offer for an entire lot of sewing notions. She refused to do so, saying that I had to make her an offer.
She then proceeded to lecture me about how the items weren’t her belongings, and how she was selling them on behalf of a family who really owned the items, and that the prices were 50% off the marked price of $ 3.00 apiece because she had to do as the family requested. Yet she had just lowered the price of an item for someone else.
When I replied that some estate sellers would give me a price when I was interested in a large number of items, she looked at me and said, «I think the price is still a $ 1.50.» Then she proceeded to walk away, laughing, and said, «But if you want to make me an offer, I’m listening!»
Isn’t the point of an estate sale to sell the most merchandise possible? Wouldn’t a family rather sell items at a slightly lower price than to not sell them at all?
Sandy was rude, condescending, and unprofessional towards me that day. There are plenty of professional, honest, and polite estate sellers in the area who understand that the goal is to attract and retain customers, not alienate them from making purchases. Skip this one.