Import Service Centre

I have been taking my Mercedeses, Jaguars, Triumph sportscars and Toyota products to Phil since 1981. After I had taken a 1958 190SL to several places including a Mercedes dealer, that could not recognize or diagnose a serious problem, I heard about Phil, who immediately diagnosed the problem correctly as a hairline crack in the crankshaft which would only be become noticeable at certain higher running RPMs and torque. As an engineer myself I recognize him to be not only very knowledgeable in his trade but also very straight forward, honest and reasonable. I would not think of taking my classic cars anywhere else but to him for any mechanical work and advise.

Phil and Ray worked on my ’03 XKR Jaguar for a few years before I had totalled it on the 60 freeway one night. Great shop, geat mechanic ! I strongly recommend they also keep my Bentley Mulsanne alive and well !!!

I use Phil for all the work on my car. He is clear, concise, thorough and honest. I have used other independent garages, and Phil always stands behind his work.

We have been taking our 2003 Jaguar S type sedan to Phil for 10 years now– which is probably why we are still driving it. We have had no problems with the work done on the car and Phil has never tried to upsell or over-​charge for his work. On the other hand, having previously taken the car to a well known and large Jaguar dealer’s service department we were upsold and ripped off for work the big dealer with the fancy espresso machines and Taj Mahal showroom, mechanics did wrong. The big dealer then tried to charge us to correct a problem the big dealer’s mechanic caused out of ignorance (or worse). On the other hand, our experience with our local independent import mechanic, Import Service Center, has been only positive. The problems with our car were correctly diagnosed, they were corrected, the prices were fair, the car returned on time as promised and Phil is a gentleman and honest to deal with. Ray, his technician, is top notch in his training and skill, in dealing with very complex and often, «persnickety» vehicles. The garage is clean, organized and uncluttered– a sign of a technician that is on the ball and knows what he’s doing. And for anybody who is an LA Rams fan, you will love Phil’s waiting room/​office.

I went here a few years back. I was having a timing belt done. Took them almost a week to finish. After I paid, the car’s engine light came on and the car stalled less than a block away. I went back to the mechanic and he brought back the car.
They forgot to set the timing or idle speed. The owner who is supposedly british, came out and wanted to know why the car was back.
The mechanic told him the problem. The rude brit owner said «oh yeah? At what speed do you want the timing?» I was like what? I don’t know, the stock setting. He goes «what’s the stock setting?» in a sarcastic way like If I would know.
The mechanic stepped in noticing the owner being rude and said he will reset it to the stock setting. I really didn’t appreciate being talked to that way since I just spent $ 700 on a timing belt that took them almost a week to fix.
Here comes the kicker. When I had some other work done later by another mechanic, the guy asked me «who worked on your car?» I told him and he goes «The timing belt was not installed properly and was off a tooth» He then fixed it for free since he was doing other work on the car and it was easily accessible.
Also, if you did a search on google and saw 5 stars for this place, notice that the reviews were all done within days of each other and the reviewers only have 1 review.