LensCrafters

I had a wonderful experience at this location, all thanks to a helpful worker named Frieda!
I had paid for an expensive pair of frames at a different venue and had been suffering from uncomfortable pressure behind the ears and headaches ever since. Numerous trips to several different optometrists had all yielded terrible results: fixed the ear problem only to have my glasses constantly slipping down my nose, pressure transferred to the bridge of my nose and crooked alignment. The last visit left me with the recommendation of going to Lenscrafters to have the legs and nasal bridge supports changed for a «better fitting» size.
Not the case! In a matter of 10 minutes, Frieda fixed what several other optometrists could not. She did some adjustments and now they fit perfectly with no discomfort anywhere! I saved money avoiding part replacements and I can see clearly without any pain.
Highly recommend for excellent service and conscientious care.

Friendly quick service! I came in to get new glasses and the employee who helped me was very helpful and informative. She gave me the price breakdown for my frame with my insurance so I knew exactly what I was paying for and how much the end cost would be. I was able to pick my frames out and walk out with them after a few hours. I also recently came back to get my frames adjusted and was pleased with the fact they were able to help me right then and there. I was in and out within 10 minutes.

I went in while shopping & decided to get an eye exam as I was long over due for one. Every one was so sweet and welcoming. Rebecca is the one who helped me out with the insurance paperwork & my insurance was being difficult but she was extremely patient & nice. The Dr & assistant which I can’t remember either name, but they were both amazingly nice. Brea is like a 25min drive for me but worth the drive all the way to the mall for their great customer service:)

Horrible customer service. Walked in no one noticed. Then the couple behind me got service first and great big welcome from the staff. I used to buy my glasses here because of the convenience of the mall but something about the weekend staff put me off and lost my business.

No satisfactory here ever! at all ! Money down the drain !!! Horrible service and a complete rip off $ 600-​$ 700 walking out the door on average and that’s with good insurance !! Forget it, if you don’t have any insurance ! You’d probably walk out with a $ 1000 bill! I would not recommend this company ! Even the warranty or fix it repairs are no good either! I’m surprised Lenscrafters has not gone bankrupt yet, do not give this place your business they are not worth the headache or money loss. You truly are better off at Walmart’s optical center look into it.

Initial service was good. They struggled to figure out the insurance and had to provide the same information 3 times. The problem came when we returned to pick up. She rang me up told me to give her a minute to get the glasses and started helping someone else. I tried making eye contact and she ignored me. After 15 min I had to walk up and remind her that we were still waiting. She replied we are really busy. I said I understand but I was here before all these people. She finally got up and got my glasses y said your husbands will be another 15 min. Ate you kidding we have already waited 2 hours and were told it would only be an hour.
Their manager is just rude. Just how she talks to people is so rude. While waiting for our glasses I heard a family tell her that she did not know why she was so rude to them.
I would likely not return.

HORRIBLE!!! Had an appointment at 3:30 The technician took me right away. 45 minutes later all the preliminary tests were completed. While waiting to see the doctor I was told there were 3 patients ahead me. They have several technicians and only one doctor. Which means they have a back log of patients committed and waiting to be seen by doctor. I walked out. HORRIBLE customer service and extremely over priced!!!

Ok I would have been surprised if this location had more stars. Since all the workers here are so «wonderful» at customer service. First of all it is very unorganized and slow. Their system continuously crashes or the workers are slow I don’t know. 4 months ago I was issued a prescription for contact lenses that was not right, I could still see decently but my right eye was seeing a little bit of blur. I didn’t think of it much but really notices when school started and I had to look at the blackboard. I went to get my prescription readjusted they did but refused to swap my contact lenses that I bought (which is worth $ 35). What am I gonna do with the wrong contacts now, they are completely useless.
They lost $ 350 a year customer with (lifetime value of $ 15,000 and I could still bring my future children or family etc.) over $ 35 box of contacts.
The store manager Liz was completely unreasonable and made it sound like I was trying to mooch off a free box. Excuse me I am not that desperate, I spent $ 500 on frame of glasses here previously. She called her 2 girlfriends over who ganged up on me. I did not get fair resolution for the services I paid. This place is way more expensive than other places and only reason I used them was because they have a nationwide system that comes in useful if I run out of contacts when I am in other states and don’t have my prescription with me. Also they are in the mall, so usually I walk around while I wait for my frames, contacts, exam etc. But forget it I am never setting my foot here again.

I’m so disappointed to see the bad reviews for this location. Fortunately I have had nothing but great service over the past 15 or so years. Whenever I would cut it too close with ordering my contacts and run out, they would always provide me with some extra pairs to get me by until my order came in. I do agree that prices are high, but my glasses always lasted me several years so in the long run cost was not an issue. All the Dr.‘s over the years have been exceptional, never had an issue. Most recently I had Lasiks and feel comfortable with them taking care of all my post op appointments. Store is large with a big variety of brands and styles.

My boyfriend and I both got thorough eye exams and we found perfect sunglasses and glasses for us. It was pretty expensive, but Liz helped us get the best deal.

There’s nothing good I can say about lenscrafters. I used to work for the company, so I know exactly how it runs and it’s all about $. Everything is extremely overpriced, it’s all rush rush and about shaking you upside down. Only thing they had good that was going for them was Dr. Duong but he’s no longer there. He has his own place in Fullerton (infinity optometry), when I found this out I left and went to see him

No help from salespeople. Wanted to buy glasses but I guess they don’t wanna sell to me.

Nice place for an eye exam. They have fancy new toys to get the job done quickly.

Visit Arden or Christina they provided us with great service and full of helpful information for my next lens purchase.

If it were up to me, I’d give NO stars. Awful service! No acknowledgement at all. Was asked to wait a few minutes, I didn’t realize a few meant 23 minutes. I understand waiting but don’t leave your customers «hanging» This location is poorly staffed. I walked out with 2 other people! Thumbs down!

You got to be kidding me this don’t have a clue on they ae doing Jennifer on a previous post hit it on the head! don’t trust them with you eye sight.

I initially went here because I wanted to go to a legitimate eye doctor/​business but I needed more flexibility with the appointment times (more evening & weekend options). I’ve been to another LensCrafters before (the West Covina Mall location) and although it is pricey, I’d rather pay a little more and have better quality & customer service… So my initial appointment setting and exam with the doctor and insurance coverage was in February of 2013 and it went great. I felt well taken care of and hey had a great selection and took the time to help me try some styles out. I left satisfied.
So, since my initial experience was okay, I decided to go back because I was looking to get some prescription sunglasses this time AND I wanted to pay the deductible to get my lenses replaced because they were scratched. It was a TOTALLY different experience. I went in one evening after work and got the run-​around because they couldn’t see what my insurance was able to discount for the lenses and frames. I left a little disappointment but they asked for my number and they told me they would call me that night once they talked to my insurance. I didn’t hear from them. So I let it go and I went back again the beginning of the following week. This time I tried on some frames, and again they weren’t able to give me my insurance coverage info (the system was down) and said they would call me back. I didn’t hear from them. I called back 2 days later and got the run-​around AGAIN and they said they would have someone call me. Mind you, this entire time, I’m ready to make a purchase and my frames have been picked and adjusted and ready to go as soon as I hear about my insurance I can arrange payment. I didn’t hear anything again. So I call back a THIRD time, this time I let them know that I’ve gone in multiple times and that I had been told that I would get a call back multiple times and that I was just waiting for insurance discount info to make my payment. This time they kind of changed their tune and they got the info I needed. I told them I would go in the next day. I went in the following day and got everything taken care of. Again, it was pricey but I’d rather pay more to get more. So I ordered my prescription sun glasses and even opened a line of credit and payed the deductible to have my lenses on my regular glasses replaced. They had my regular glasses ready in an hours which was good. And I met with someone to help adjust them and I left. Well, it turns out, they didn’t replace my lenses with the same kind I had originally ordered. My glasses felt way looser fitting and I couldn’t figure out why. It because they gave me the thicker lenses even though I payed the extra money and had the thinner lenses on my original pair. SO now I have to go BACK again to have them give me what I PAYED for and re-​adjust my glasses AGAIN!
I’ve never done a review on Unilocal before NOR am I someone to complain but this is kind of ridiculous. I am definitely not a satisfied customer and I wanted to make sure someone else doesn’t have a similar experience.

I went for my annual eye exam and contact exam — I was seen by Dr.Hashemian. I would recommend her to anyone — I have never had a more thorough eye exam in my life, she took the time to explain every little detail to me. She also discovered my contacts were an ill fit and got me into a new pair that are amazing and feel great in my eyes. She also informed me i can call in and have my contacts shipped to my house whenever I need to reorder within the year. You must see Dr. Hashemian, she truly is a top notch doctor!
Will definitely return next year for my exam!

I went with my cousin to get her eye exam and glasses. I had no intentions of getting an exam myself, but after talking to Valerie I decided to do it. She is VERY helpful, down to earth and provides AMAZING customer service.
The next day I had to return to have my glasses refitted and Valerie was right there to help me. Getting glasses can be stressful but Valerie will put you at ease.
Thanks Val, I’ll see you next time I’m in town!

Glasses in an hour! Hahahaha! NOT! I took my mom here to get glasses as this one of of the places her HMO insurance company authorized her to get them from.
Where do I start? Well we got there around 2 – 2:30 in the afternoon and did not leave this place til 6pm! Seriously WTH? Things seem to move really slow here… and I mean slow! My mom needs bifocals and wanted to have transition lenses. We were told her glasses will be ready in 10 – 20 days! hahahahhaha! Seriously! If you were to go to another optometry office or even Costco for that matter it would not take this long!
Price wise, they are still expensive! Still ended up paying around $ 400.00 for her glasses out of pocket. Her glasses were not even really designer/​high end frames. They were just Anne Klein’s. But alas, this is my mom, so I don’t mind paying for something she needs.
Customer service wise, they were pretty friendly and helpful.
Next time, we are going to Costco Optical, even if it means not using her eye insurance. It would have been cheaper if we went through them in the first place.