Lids

I have had 4 hats custom made here and employee «Joe» fixed me up with great service, plus I could browse for hours. I love hats. «J.D.»

Horrible stor, it’s hard to find a hat that fits me because each are custom made… found two that I was willing to buy and I asked the cashier to hold it. Came back and they had put it somewhere and I guess it sold out, he had the nerve to ask me so casually if I needed help, well wtf do u think? YOU FCKEN GAVE AWAY MY HATS. Never going back

I came here to get a three items of clothing embroidered with small letters. Each embroidery was about an inch. I was charged for four items, but didn’t notice until later. When I went to pick up the items, the guy working said the fourth charge was a service fee. He also stated that he was supposed to charge me for six items – one charge for each item of clothing I had embroidered and one service fee for each item, but he said he discounted me for whatever reason. Meaning one embroidery with the service fee comes out to be $ 21… Total rip off. For three items (one inch or less than one inch in width embroideries that were only three letters long in one thread color), it came out to be almost $ 50. I came here because I heard they could get the job done for cheap in less than in hour, and it wasn’t even done until the next day. Should’ve gone elsewhere, or to a different Lids location.
TLDR: too expensive for nothing special.
Just took a closer look at the items, and they didn’t even do the right color for the thread… I asked for all white, and he did one item black. If I’m going to pay $ 47, at least embroider it how I asked!

I always order on Lids web site for all of my favorite teams merchandise, and have had my items shipped to the Brea location for free. I never have had any issues in receiving a call from a Lids employee to let me know the item is there, or to go and pick up the item. No complaints here for their online service and delivery.

Good place to get a Dodger cap. The cashier gave me a lids card 20% off. sweet!

This store has the worst customer service ever. My husband and I walked in. We did not get acknowledged at all. The two employees were too busy socializing amongst themselves to even say hello. We stayed a total of about 10mins. My husband looked at every single hat just to see if they would offer help. Never did. A word of advice hire people who are eager to make a sale. My husband was even wearing a new ball cap which would tip you off if you’re a real salesperson. That maybe, just maybe, this customer is interested in buying another ball cap. We will not return to this store. And encourage all our friends to do the same.

How can u promote dodger shit then when I roll up u don’t have what I need!!! cum on man!!! Weak!!!

Not even a hello, bad customer service I’ve worked in retail for 20 yrs. and to not even be acknowledge is pretty bad thanx for nothin!!!

Avoid this place at all costs. I’d give this place no stars if i could. My girlfriend bought me a hat at this location but the stitching was pretty poor as «Major League Baseball» was embroidered in the back of the hat (which i’ve never seen). It looked like swapmeet quality stitching so she bought me another hat from Sports Treasures which actually looked better. When she went to return the hat at LIDS the rep working Rich was rude to her and said that it was dirty and wouldn’t take it back. It looks like there was makeup in the inner part of the hat that sits on the forehead. I can only assume that a girl wearing makeup may have tried the hat on and then put it back on the rack. Not my problem. She said that Rich told her «I don’t know why you’re still standing there when i already told you i’m not taking it back.» When she told me about this i was upset and decided to go back myself shortly after. When I walked in with my girlfriend Rich made himself known right away when he greeted us with «you’re back with the hat. I thought i told you i’m not taking it back.» I was shocked because i’d never even spoken to the guy at this point. I then told him we want our money back. He again stated that it was dirty since there was makeup on it. I asked him if he’s telling me that i wear makeup? I told him «is it possible that someone came in, tried a hat on, smudged the inside with a little bit of makeup and took it off and put it back on the rack?» He then replied «We don’t sell dirty hats». I responded with «well obviously you do and that’s not my issue». He then said the magic words that made me go nuts «Well the issue here is that i’m RIGHT and YOU’RE WRONG». I was amazed how horrible this guys customer service skills were. He then for some reason told me to try the hat on. I just looked at him and said «I don’t want the hat». He then repeated, «Come on, just try it on». I then told him again «I don’t want the hat» and explained how horrible the stitching was. He then said «ok, in order to get you out of my store i’ll take the hat back» and then started walking over to the cash register arguing with me still the entire walk over and throughout out the transaction where i stopped him and said «Excuse me, did we not agree that you were going to take the hat back» and he replied «yes». I then bluntly told him «Then why are you still complaining, there’s no need to exchange more words so please just complete the transaction and i’ll go about my day.» I was amazed that i had to instruct this guy on how to act when i’m the customer. Overall, extremely horrible experience and i definately won’t be going back. If you do happen to go, avoid the older white guy named Rich, unless you like arguing i guess.

I don’t know why I keep coming back to this location, the service is awful.
I’ve had a lids card for the past three years and have been a longtime lids customer, but I will be sure to stay away from this store. The employees often are too busy talking amongst themselves to go out of their way to help anyone. And when they DO help you, they speak at you with a smug, condescending tone. No, I may not work at a hat store like you, bro, but yes I do know about hats and I know what I’m looking for. And yes, of course I know my hat size.
If you want crappy service or are in desperate need of a specific hat that you can’t find anywhere else, come here, otherwise go somewhere else.

Customer service here sucks. Three employees have more fun talking to each other than trying to help find a customer’s hat size. Then become very argumentative when they’re asked to give a little help. I don’t really give a darn if you worked there for four years or not that does not necessarily mean you know it all. Try helping the customers once in a while.

Decent store, okay variety. Great prices if you have a Lids card. Friendly, chill employes offered great assistance.

It’s a hat store but it is addicting

Great service, although small store with limited inventory.

This place has hats for everyone. I get all my new era fitted baseball hats here. They do custom embroidery and have most teams and sizes. I enjoy this store alot considering im a fitted hat junkie. I suggest you get the lids card if you buy alot of hats otherwise its not worth it. It gives you 10% off thats it. The only problem i have with them is that they don’t have many sales and prices are pretty firm, the most common sale i have seen is a buy 1 get 1 half off. I like that they make all employees wear hats, lets just say you can tell some of their employees don’t wear hats outside of work and it shows. TD On The Move