MAC Cosmetics

If I could give 0 stars for this place I would… Ive walked in here a couple times, all those times I was never greeted or asked if I needed help. Today was the worst! I walked in stood in line to get a foundation for my mother. An employee asks if anyone still hasn’t recieved help, I said no. She immediately passes by me and helps the customer behind me. This was so rude. She asked again and once again passes me. I will never go here again!

I was going in for fix + and a lip primer and was greeted so nicely by Megan and she was so wonderful in helping me out. She showed me the new retro mattes which are to die for and I ended up getting one along with a matching pro long wear lip liner. She was amazing, and is going to do my makeup for valentines Day! Honestly this is my new favorite Mac store and would drive from cypress to here rather than Cerritos because of this amazing experience I had :) thanks Megan!

I am giving 5 stars to the worker Crystal! I came in MAC a few days ago looking for lip products. Thankfully, Crystal greeted me and asked me if I needed any help, I explained to her what I was looking for and she gave me so many options of gorgeous lip liners to choose from in the shade range I was leaning toward. In the end she helped me pick the perfect liner and lipstick that go beautifully together! She was super friendly and really made me feel comfortable. I honestly wanted every color she swatched for me! So during check out I asked her if she could write down every liner she swatched and she gladly did so for me! Great and rare service I had from this MAC location.

This place always disappoints me. Wether it is busy or not I never get greeted entering the door along with never being helped after asking at least twice. You always have to ask them for help first no matter how lost you look. Expect a 5 – 10 minute wait. I could have been in and out of the Sophora downstairs by then!

I’ve never had to return makeup before, and had to do so recently twice with this Mac. Firstly, I bought a liquid eyeliner, and the first time I tried it it had a frayed tip and dried out before I could finish my wing. I went back and explained the problem to the woman who helped me, and instead of believing me, she took the eyeliner and marked her hand over and over making perfect lines. I told her that I can’t put my eyeliner on that fast, so I can’t get the line she’s getting with the frayed tip or the dry out I was encountering. She kept going and looked at me like I was stupid, to which I literally replied «I know you’re making me look stupid right now, but the reality is I wouldn’t be returning it unless I really had a problem.» She was displeased until I informed her that I also needed to purchase new things– then her attitude changed right away. I ended up purchasing the liquid eyeliner from Nars, but also spent a good $ 70 extra dollars at Mac. That experience alone would have had this be a 4 star rating, but there’s more.
I went back in about a week later because I needed a new lipstick and lip liner. A girl helped me promptly, no problem. Except once I got home, I realized she gave me the wrong lip liner (not even the right type! or the right color!) — which means I would have to go back in during holiday hours and fight the whole parking situation again just to return it and get the color I had originally asked for. Definite cause to give this place now a 3 star rating.
To wrap it up, I had to go back and get my correct lip liner but — yet again — the sale staff was rude when learning I was returning (even though technically I was exchanging). 2 stars.

This place has the worst customer service ever. Came here with my Aunt to buy some make up, and the Manager his name is Derrick was the person that sorta attended to us. He never helped my aunt apply her lipstick she wanted to purchase and kept on leaving her every minute like we were not supposed to be there. Maybe because we where black and he felt we were not going to purchase any items. He kept on telling us to go over to Macy’s that they would have better stuff and be able to help us better. This shop is racist with no regards for their customers. Thank you Manager Derrick for showing us that you don’t deserve to be working at this shop. We will never come back here again. Might as well go to the Mac in Macy’s because they helped us and the customer service was excellent. Thank you Derrick

Crystal is the best! Needed my make up done for homecoming in a pinch and she did an amazing job! My make up wasn’t too heavy and complemented me very well! She was very attentive to me while also attending and welcoming every customer that entered the store! Absolutely love her and would recommend her to do your make up anytime! Crystal is amazing!

this place has HORRIBLE customer service! if youŕe desperate want MAC just go to the one in nordstroms…
BUT if you want AMAZING SERVICE and people who actual know what they are doing go down the escalator and try SEPHORA downstairs!
I swear on two seperate occasions I have came to this place their make up ¨artist” give me the worst color! I actually gave my BFF my compact for her oompa loompa costume! if you want to look orange, overdid on the spray tan and need matching face or want that 2008 Jersey Shore look come here… really disappointed in this location!

I am writing this review to sing the praises of the MAC makeup artist named Jill. She did my makeup about a year ago for the first time. She did an incredible job… great talent and very personable. She listened to what I wanted and gave me the look I was going for. I felt pretty after she finished my makeup. For that alone, I will always be appreciative. :)
Since that first interaction, I have requested her assistance on more than one occasion. She has bent over backwards to accommodate me and help me with my makeup. She has adjusted her work schedule and offered to come in early just to do my makeup. She doesn’t live close so I am more than appreciative of her efforts.
Jill has consistently provided superb customer service, both in the makeup application and just in being a nice person to deal with. She genuinely cares about what «look» you are looking for and will do what she can to help you achieve it. She is very skilled and you can see that she has a passion for doing makeup. Anyone who gets their makeup done at the Brea MAC store will be in great hands with Jill. She is just hands down awesome. :)

Candice is seriously amazing!
Super freaking awesome!
First one to greet us and show us all the promos and helped me find my perfect color!
She’s the bestest!

Every single associated completely ignored me! Everyone who came in was helped before me! I took off. Never coming to this MAC ever horrible service!!!

Just come herefor the foundation. They didn’t have a cashier long line. I asked a person doing makeup if she could help me get the foundation since they keep everything in the back & she said no I can’t help you. You have to wait for someone to come in that’s working when they had opened 30min ago. I usually go to Saphora for everything else but will go there for everything now since customer service isn’t a priority to them.

Harrison, THANK YOU, THANK YOU, THANK YOU, once again, for all you did to make my party such a wonderful time! It was amazing to feel so beautiful and to receive so many compliments! It lasted all night! I have never looked at myself so much in the mirror before wink emoticon I was really impressed! You make all of the women so stunning. It amazes me how you can come in and know exactly what a person needs, even though you’ve never seen them before. Harrison, you are a true talent!
Your taste and sense of style is always led to excellent work. If you are looking for Harrison just stop by in the Mac Cosmetics at West-​field Mall, San Jose.

Horrible Customer Service. I have never felt so mad leaving this place due to horrible experience I had with the sales assistant of the specific store at Brea Mall. I came with my boyfriend and was going to buy a lipstick. Nobody said hi and nobody did not try to help us. And the most DISGUSTING part was I witnessed two sales assistant whispering to each other saying that we looked poor and we were not going to buy anything. Are you Serious MAC!!! Never ever coming back to this place!

I went into this location today and it was pretty crowded, but it’s prom season so it’s expected. I stood around for about five minutes because everyone was busy which I didn’t mind. I knew exactly what I was coming here for a few items from the new wash and dry collection.
So after about five minutes or so I was approached and asked if I had been helped already. I said no so she then asked me if I needed help with anything. I was hoping inside they had crème de nude when she said said sure I was immediately excited. I also opted for another lippe while there. She held my stuff at the register while I shopped around.
Overall it was a little crowded because of prom season, but customer service was still great and they had the product I wanted.

I came in and wanted to get lipstick shades for my skin tones but also really popular ones anywhere from nude pinky colors and dark lipstick colors that are edgy and goth. I asked her what all her recommendations would be and she totally helped me out with matching lipliners and lipsticks.
I was so happy with her service. Her name is JULES and she was pretty too. I always trust a make up artist with good make up on and hair done nicely.
IF I would’ve gone to anyone else, I feel like I would’ve gotten the worst service because most of them expect you to just buy a couple things and know exactly what you want, but I definitely got the perfect help because she was so attentive and knew exactly what to offer me.
Even though I live in Rancho Cucamonga, I would definitely drive all the way to Brea just to visit her because I would want her to actually do my whole face next time when I am more time to shop and try out their new stuff.
But over all I am super happy with the service I received from Jules and she had the coolest tattoos. She needs to get a raise!!!

Sephora has way better service than M.A.C. I bought lipstick in October and wanted to exchange it but I had lost my receipt. I had came back 3 times between Oct-​Dec to see if I can get another color, instead the workers weren’t helpful at all, they were actually rude. The first 2 times I went, they said I must have my receipt to do any tranactions and there was no possible way they can look it up until the 3^rd time I came in and looked up my name and said it was already too late.
People who work here are very uncaring and rude. When in doubt, go to Nordstrom.

I’m usually a Sephora girl (so many more choices and products!) but I decided to give MAC a try. I needed an eyeliner and eyelash primer.
When I walked in and A. Saw that the store wasn’t even that crowded and B. An associate applying makeup for a customer said hello and someone would help me shortly, I knew it was going to take awhile. There were enough associates, just nobody working the floor.
I tried looking for the items myself, but the store didn’t seem to have all that many eyeliners and I didn’t even see mascara primer so I left after 10 minutes without being helped by anyone.

I had a great experience at this MAC location. I typically go to the MAC in cerritos, but since I go to school in Fullerton, I go to this MAC on days I’m at school since the Brea Mall is literally up the street. I actually like this MAC better than the Cerritos one. The customer service at the Cerritos location is hit or miss; sometimes the employees are kind of rude and sometimes they are super nice and helpful.
I’ve been to this MAC a couple times now and this past experience was excellent. I was greeted as soon as I came in and immediately asked what I needed help with. Gabby helped me get the products I came in for and after I picked them out, she asked if she could put some blush on me and I was like sure why not?
Gabby was super sweet, helpful, and very friendly. I liked that she didn’t repeatedly ask me if I wanted to buy more things like some other MAC employees do. I understand they are sales people but sometimes it is a little frustrating when they keep trying to sell you make up that you don’t want or need. She asked me if I needed more things and if I wanted certain products and that was fine and not pushy at all.
Most important part is that I am happy with my products. MAC is expensive but worth it because the make up is good quality. I only buy my foundation from MAC because the liquid foundation from drug stores never matches my skin and leaves a line on my jaw line which I can’t stand! Im willing to pay extra to have my foundation match my skin tone perfectly.
I will definitely be coming back to this MAC. It is well stocked, clean, and the employees are friendly.

I had a class here recently and we all had a fabulous time. Many of the girls (and guys) here do freelance work and even have set their places in social media.
Oftentimes, this store gets extremely busy and the service suffers. Other times they are out of stock on products that they heavily advertise, but nonetheless, the girls know their stuff and can help you with your cosmetic needs.
I have had my make up done by Linh many times and she is extremely talented. She’s also super fun and down to earth.