Tilly’s

I give this 5 stars across the charts because of Julia. Nicest girl ever. Very helpful. Not overbearing. She assisted myself, my mother and two sister. Thats four women to help out at once. She did great! Thank you Julia!

Went to return a shirt today and the first lady I talked to told me it was final sale when it didn’t say final sale when i bought it but I could get store credit. I asked for a gift card because I was in a hurry and didn’t have time to shop but she said no, only right now so I grabbed some jewelry and had a different girl ring me up. My order came up cheaper then the return so after she gave me my change back… I didn’t say anything and walked out. I understand you want sales at your store but don’t lie to your customers to get it.

Tilly’s has the worst customer service! DO NOT SHOP THERE! Their employee made a mistake and Tilly’s won’t make it right! They’ve lost me as a customer!!!

I completely forgot to write this review last weekend, but this was my worst experience with tilly’s ever. I entered the store and was not greeted or even acknowledged. Since I had a return, I went straight to the registers anyways where I met the most rude employee ever. She stared at me then said «I’ll call someone up to ring you up, I’m busy.» Taken aback, all I said was «Okay.» She then told me to go to register «1.» With probably 10 registers around me, how would I know where that was? She said it a few more times until she got annoyed and walked away. The manager, a woman, rang me up and acted as if it was a hassle to help me and ended up telling me she wouldn’t take my return anyways. Horrible, horrible store!

Stephanie was a big help on the phone and went out of her way around the store to find what I was looking for. And even though they didn’t have it, her friendly and great customer service will keep me coming back. Thank you Stephanie.

Great customer service! I came in the other day and I work in retail so I know what we have to say to customers and all that but specifically Jessie and kaylee the assistant manager were really genuine. they made me laugh and were super friendly and I didn’t feel like I was being pressured to buy something. They were knowledgable and because they were so helpful I will keep driving to this location over the ones closer to me.

I’m very surprised about the previous comments. Guess they haven’t worked in retail before. I have to give them 5 stars.
All my times of shopping there…
I wanted a bigger size they mailed it to me free of charge.
I really need this outfit for my son for school in his size. I was able to drive to the factory in central OC and pic it up.
Staff and management very friendly.

Not sure if the same girl still works here, but that girl has made me hate coming into their store. I shop here occasionally, mainly for their name brands (Tilly’s actual brand Full Tilt is super cheap), and one day I bought a shirt that I thought could be worn as a dress. It had a small makeup stain on the collar, I’m assuming from someone trying it on. Super common, but I figured I’d ask for a price adjustment since it was slightly «damaged». Guy said no, oh well. Maybe a week later, went to wear it and realized it was too short to be a dress, so i went to return it and this girl tells me I can’t cause it’s «not the same». The tag wasn’t attached because I was about to wear it, but it had never been washed or worn; I also had the original receipt and was not violating their return policy. She took the top to compare it to ones on the rack and came back telling me «yeeeah, it’s not the same». That’s all she had to say. No explanation. What does that even mean? Then she referred to the makeup stain and claimed «we can’t sell it cause we’d have to damage it out and it’d go to waste». Ummm but you sold it to me a week ago… I left the store so angry. I understand return policies, but the fact that she couldn’t even tell me WHY I couldn’t return it made me so angry.
I ended up having to go back because someone gave me a gift card, and luckily I think she got fired. Two people in particular that were helpful were Maddy and a boy who’s name I can’t remember for the life of me. Maddy’s a cute blonde, and the boy is very energetic and friendly, has brown hair, and wore a fedora the day I was there, lol. So hopefully Tilly’s realized how terrible their employees were and changed them. Great customer service now.

I am having the day from hell anything and everything that could go wrong did! I my truck broke down I had to set up fory sister bridal shower and was running late for a bachelorette party! I ran in here Maddy askedme if I needed help I told her I needed an outfit for tonight and she was beyond amazing not only did she pick out perfect outfit but made me less stressed!!!

Horrible customer service! Came a little after 8pm on a Sunday, when the door is still open and there are people in line to pay, I asked if I can do a simple return, and the guy, «were closed, come back tomorrow.» I’m not here to shop or browse, it takes less than 5 minutes to do a return. Talk about not knowing how to provide good customer service and making customers happy. Thanks for making me come back tomorrow to do a stupid return. Not!

I was not informed about the no return policy on watches sunglasses etc. also there were no signs indicating this at all until it was too late and tried returning it the day after purchase with the receipt and was not allowed to return. The only thing that said no return policy was on the receipt after I already purchased it. Any other store would return it except Tillys. Don’t buy anything else except clothes at Tillys.

Shantell the manager at this Tilly’s location is a B***** to say the least. We asked for a simple price adjustment for a skateboard that we bought a day ago and had a coupon for. Instead of nicely explaining to us why she couldn’t do it she rudely said «no» with a snotty attitude. I will never shop at this Tilly’s again and steer all my friends away from there as well!

Tilly’s is my daughters favorite right now. I guess I have to just go with it. Fortunately, this store has hired some great staff members. They are very friendly and helpful to boot.
Clean, welcoming environment, with a HUGE selection of clothing for all types. I found some inexpensive flip-​flops here even. Thanks to my daughter’s keen eye.
My only complaint is on returns you MUST have a receipt to get your money back. I understand, but with all of today’s technology, they can see if I purchased it there and on which card. Oh well. Maybe I should just shop at The Rack or keep my receipts? I hate keeping all that paper. Help Tilly’s, I really want to keep shopping here. :)