Tungsten World

I wasn’t happy with the customer service, upon calling they don’t answer. Say they will call back in 24 hours, I never heard back after leaving 3 voice mails. Additionally they charge you a $ 20 return processing fee, below is their reasoning:
There are many reasons we have a processing fee for refunds. First, we ship to the customer for free initially, then when we process a payment, there are credit card processing fees and bank fees that we pay and cannot get back, even to do a refund for the full amount, the banks charge us. We cannot get back shipping fees. The rings have to be cleaned, inspected, or recycled, etc. The $ 20 processing fee is what upper management has had in place as a small fee that alleviates our costs if a customer doesn’t want to keep a ring.
Tungsten World, credit card processing fees is a business expense that you can’t avoid, like taxes. You shouldn’t hold customers liable for these expenses. In addition to their restocking B.S. fee, you have to pay shipping back. So I paid $ 40 for nothing. Thanks for reminding me why I use amazon for everything.

At first, TW had great customer service. I called to ask about timing and changing my shipping address. They answered the phone and were very helpful. I have since tried to call to find out the status of my ring. I just want to know if it has made it to them from the manufacturer as I am worried about timing and the ring not arriving in time for my wedding day. What I really don’t like is that I’ve been trying to get a hold of someone for three days. Every time I call, it goes directly to their voicemail no matter what time of day I try. I’ve left two voicemail messages and an email and have yet to hear back. I understand being busy and not being able to get to the phone and then calling a customer back but why is the phone going straight to voicemail and why haven’t I heard back? I’ve paid for a product you sell, TW, I’m a client and I deserve a call back. I don’t have my ring… I don’t have any information as to when I will get it… I can’t track it… I can’t talk to anyone at TW about it… I am very frustrated and sad that I gave Tungsten World a chance because of all the great reviews I read and now I am regretting that.
UPDATE: TW just got back to me via email. They let me know that they are a fairly small company and that it why the bad communication, he’s been busy. He also said that it’s no excuse and I respect a person who can take responsibility like that! Thank you, Brett. All fears have gone away.

This review is from 01÷07÷15:
I ordered a bracelet from TungstenWorld in November and after I asked about resizing, I was told at the time that they couldn’t resize it for me because they got the bracelets from another wholesale retailer. But I was assured by an associate that any local jeweler could do the link change. So I ordered it for my husband and have been to six reputable jewelers who have all been unable to resize it. I then called and asked TungstenWorld if they could give me the name of the wholesaler they dealt with, so I could at least talk to them about just buying the pins, tools or whatever parts were needed to resize the bracelet. One of the associates, Carlos, just kept repeating himself like a bad recording, saying their wholesaler wouldn’t talk to me. When I asked Carlos if they could just buy the parts that we needed to try fixing it ourselves, and that we would pay whatever they were worth at retail not wholesale price, he said no he couldn’t do that. His tone changed to subtle sarcasm when I expressed irritation, saying they would have to break apart another bracelet and that it wouldn’t do any good. I asked why then, had an associate told me it could be resized. (Not sure if it was Carlos himself or Brett).Carlos’ response was that he knew several customers who were able to have their bracelets successfully resized. To which I asked if he could tell me the names of the jewelers and he answered by saying no he couldn’t because they (TungstenWorld) had no parts, and then repeated his spiel about the wholesaler not selling to me. Needless to say I am livid, especially now that I saw the exact same bracelet from Zales back in stock for a much lower price if we bought the bracelet through them. It would be $ 54 dollars for a warranty and then they could resize it. But because we got it from another seller, they can’t fix it.
To be fair, when I placed the original order in November, Brett did price match for me after I purchased the Zales version, just in case TungstenWorld wouldn’t price match and I had to send it back. I already had the TungstenWorld bracelet and it was just easier to keep their bracelet so that I didn’t have to go to the mall to get it from Zales. I also wanted to avoid having to pay their ridiculous return policy prices– Shipping was free, but if for any reason you need to return or exchange, they will charge you the original shipping fee of $ 20, then they expect you to return the item in a new priority mail box with postage at your expense. So essentially I’d have to pay a little less than half of what I had for the bracelet to send it back. And now Carlos also told me I am past their 45 day return policy which is unfair, because it was a Christmas present and he and Brett knew that when I purchased the bracelet, because I’ve dealt with both of them during this whole purchase process. The 45 days should have started after Christmas to be fair to their customers who were ordering gifts, because there was no way of testing the size on the recipient without giving them their gift early just to fall into the 45 day return window. Shame on them.
My husband has had similar bracelets in the past, so he googled the type of tools that could be used on a bracelet like this by checking many forums. We ordered the ten dollar tool and nope, no luck. Now the bracelet is essentially broken. I am currently taking slow breaths even to write this review because of how livid I am that I was lied to about the bracelet easily being resized by almost any jeweler. I should have eaten the cost of the return and kept the one from Zales.
I feel as if I was scammed, both for originally telling me it could easily be resized, for TungstenWorld never returning any of the three voicemail messages I left since Christmas, and then lastly for the ridiculous conversation with Carlo. I never write nasty reviews, but we are now left with what is essentially an expensive paperweight. BUYER BEWARE!

I was pleased when I purchased my wedding band 7 years ago. However I didn’t realize that the inside of my band would say «Tungsten World» in large letters.
Most frustrating is that my wedding band recently snapped in half. I have attempted calling four times and emailing customer service. I have not received a response.
You may like the ring but I would stay away from them strictly because of the poor service and ring quality!

The guys here were really helpful. They said they don’t do a lot of walk ins, but that didn’t stop them from giving me great customer service :).

My fiancéé and I designed a family crest and wanted to have it engraved on Tungsten rings. They were very responsive to our emails and requests. I felt bad because I emailed them so many times, but they were always nice and friendly and communicative. In the end we received a discount because we ordered 2 rings and the rings are perfect. We ordered the Moderno 8 MM, but I actually got the 10 MM for both of ours. Excellent customer service and I would highly recommend.

I’m getting married September 12, 2015 and it came that time to get wedding bands. After doing a lot of looking online at different styles, I narrowed it down to a dark gray or black tungsten ring. Then from there I did my homework on different places to buy them, local and online. The places I’ve looked at around me just didn’t have the selection I was looking for, so I decided the internet would give me the best selection. Now just like you’re doing, I read review after review if online shops, and horror story after horror story of buying jewelry online, especially something that you’re wearing for the rest of your life. And I’m not going to lie, I read a lot of great reviews on
and also some negative ones. A lot of the bad ones were about shipping costs, and the cost to exchange and blah blah blah like that, who cares, get over it. One lady was mad about the engraving of the company inside the band, again who cares, get over it. Its not on the outside for the world to see. So I decided to make my purchase through
because the good far surpassed the bad and to me the quality and price was the most important.
First off, their selection is the best I’ve found. Again, all I wanted was a dark, simple plain design, so yeah not too hard to please me but everywhere else I looked at one or two that fit my preference. I did order their free ring-​sizer which came in 2 days. Throughout this whole process I had questions, I used their online chat and the help was quick and insightful. Didn’t interact too much with any humans but the times I did, it was great. My fiancé and I narrowed down our choices and made the purchase two nights ago, and for only $ 37, they got delivered this afternoon. For spending $ 300 on the rings, $ 38 for damn close to overnight shipping was well worth it. I got the Eclipse 8 mm, size 8.5. She got the Classique 4 mm. Both engraved.
I’m not going to lie, I was extremely anxious and nervous about what to expect when they showed up. Was it going to be a complete rip off, were they going to be not as shown. But what can I say! I am completely satisfied with the product. My ring has great weight to it, is very clean and shiney, and just looks badass. The lines are tight and sharp. The finish shines and is very very smooth. It has great weight and feels veey manly and durable. The engraving is perfect and very easy to read on the 8 mm width. Her ring is beautiful too, feels very nice and looks nice too. Only bad thing is that it being 4 mm, the engraving is very tiny, but I knew that before it was purchased. And that’s another thing people, read all the info on the site before you buy. Know exactly what you’re buying, and about the company you’re buying from. They tell you a lot of things before buying to help you make the right choices. So I knew they didn’t recommend engraving 4 mm, but they did it, and it came out fine, just small.
Needless to say, we’re both very happy with the product, the shipping and the experience we had shopping with them. Definitely will recommend anyone to buy with them. Great great great experience and product.

I would give 0 stars but they deserve 1 star because of tier low prices. Their return policy sucks and is expensive! Cost me $ 30 to exchange a $ 80 ring that was never worn because you have to pay for priority shipping and a «process fee». I first ordered a large size but that was too big. I followed their advice and ordered a whole size down but that was too small. Now I’m returning the ring AGAIN and it’s costing me another $ 30. Their sizes are way off so beware! My fiancé was fitted for 9.5 with their free sizer but that fell off his finger when he wore it. I’m so frustrated. I will never recommend or order from this company again. I will spend a tad bit more for a company that doesn’t charge return fees and return shipping. The ring doesn’t even look like the picture. So annoying.

Brett is super helpful. Made an engraving appointment on short notice. Walked in and was helped immediately. I wish I had found them before I bought the titanium wedding band I was having engraved. They have gorgeous jewelry! I will definitely be back =)

This place has great customer service! Staff is very friendly and knowledgable. They have many selections to choose from and are very easy to work with. Brett and Chris are great! I would definitely recommend them to everyone!

Received the engraved (Maybach) ring for my finance in the metal box. He truly loved both and he can’t wait until the day he can wear that ring. Engraving was perfect. They have been the best company I have ever had the opportunity to interact with. For their customer service to call and confirm my order and double-​check that I had chosen the correct size was above and beyond the call of duty. You all are amazing and you made my buying experience one-​of-​a-​kind. THANKS!

Great place. I live in Camarillo, and this was the only place in miles that actually had what I needed! I needed an engraved ring on the spot, they had many varieties of rings and sizes, and hello they engrave anything you need! The man told me they can even do faces! Awesome place, awesome people!

June 6, 2014-​So if your order something from
, they give you free shipping, but what they do not tell you is that if for any reason you need to return or exchange, they will charge you the original shipping fee of $ 20, then they expect you to return the item in a new box (Can’t be the same box they shipped the item in) and YOU have to cover the cost of the shipping and the new box, about $ 24 at your local UPS. So basically, you will be out almost $ 45! What a ripoff! DO NOT ORDER FROM THIS COMPANY!
is an awful company
**Update-​July 15, 2014** The company has replied to my Unilocal review a month later by letting me know they decided to waive the $ 20 refund fee. I am glad they made an exception to the rule, but I feel that they should not have a $ 20 refund fee at all, considering similar companies do not.

Amazing service and outstanding quality products. Not only were the employees extremely friendly, professional, and helpful but the establishment was warm and inviting. They quickly and efficiently met all of my requests. Highly recommended!!!

Tungsten World is absolutely worth the 5 stars. The shipping is beyond fast, I had my ring the day after I ordered it online and that was with a custom engraving. I ordered the wrong size, my fault, but I made an appointment and went into their storefront and was able to make the exchange and had my new correct size ring with same custom image in my hand within 30 minutes. Very Impressed! Will absolutely be doing business with them again!

Very pleased with degree of quality and service this company offers. I have recommended this company to all my friends and family who are looking for tungsten. My husband continues to receive compliments on his ring that we purchased several years ago. His ring still looks brand new several years later I would definitely come back again and again to this business for any of my tungsten needs.

Great service. Fantastic rings. Very professional service. Easily swapped my ring out when I choose a size too large.
Anyone in need of a solid and stylish ring should check these guys out first.
Very competitive prices as well.

Very welcoming staff that are willing to take the time to work with you. Many options to choose from. Overall great experience. I highly recommend!

Wow what a great experience! Also a bonus that I live near the office and was able to pay a visit to their business to examine some of the quality rings and get exactly fitted. I finally decided upon the ring that I wanted to purchase and it was shipped to me very fast just as promised. I decided against the custom engraving but thought it was nice to have the option. After doing much research to determine which business to purchase from I am glad that I choose
for my purchase which comes with a lifetime guarantee! I would recommend this business to all of my friends and family! Thanks

Hole in the wall i finally got my tungsten ring thanx to chris he guide me through the process and show me different style of rings and they also have cobalt as well give them a visit make sure you call first and set an appointment.