Zoo-Zoom the Little Zoo On Wheels

ZERO STAR OPTION?! This place is AWFUL! STAY AWAY! I could only hope that the animals in the care of «Zoo-​Zoom the Little Zoo On Wheels» are treated better than their customers!
I ordered on-​line a size 3 zoo keeper costume. Soon after, I received a shipping notification email. Once I received the package, I opened it and what I received was a size 4 and it smelled like cigarettes. So I emailed them, no response. I called them numerous of time, no answer and no call back. I send a 2^nd email and I finally get a very unprofessional and rude email response. Then things just got worse from there.
Here’s the email chain and just for the record, I disputed the charge and for obvious reasons, I received a full refund! Read email chain from bottom up. Am sure that when they see this review, I am sure they will say I changed something but the fact remains, that with all companies involved, ALL sided with me!
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From:”@zoo-zoom.com
Date: Sep 22, at 8:56 PM
Subject:RE: RE: Fw: Your payment to Zoo-​Zoom The Little Zoo on Wheels
You can lie all you like, we have the correspondence to you, if you buy something from the store, honey it’s up to you to drive it back,
Do you think Walmart is going to pick up from you ???
I offered for you to return it, cigarette smell, maybe your postman smokes, are you serious !!
I have never heard of such a ridiculous statement.
Wrong size, really we tried to help you and your child and now you want to use that against us.
Your lucky I don’t have you on phone harassment
I see your from CA, I should of guessed …
Return my merchandise at YOUR expense and no we do not refund shipping…
Paypal and I shall dispute this case fully
Future correspondence from you to this address shall be deemed spam and reported as such
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From @zoo-zoom.com
Date: Sep 22, at 8:11 PM
Subject:RE: RE: Fw: Your payment to Zoo-​Zoom The Little Zoo on Wheels
We do not pay for return shipping, please return it at your cost if your unsatisfied, cigarette smoke I have no idea what you mean by that, no-​one here smokes
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From:
Sent: September 22, 5:59 PM
To: @zoo-zoom.com
Subject: Re: RE: Fw: Your payment to Zoo-​Zoom The Little Zoo on Wheels
Hello,
I need to return this item and receive a full refund including shipping/​handling for the return. I am really disappointed & unhappy with this purchase. First, I received the wrong size & secondly, this item had an overwhelming smell of cigarettes.
Please advise me of where it needs to be returned & if you can provide a prepaid return.
Thank you,
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From:@zoo-zoom.com
Date: Sep 16, 5:50 AM
Subject:RE: Fw: Your payment to Zoo-​Zoom The Little Zoo on Wheels
Can I be of assistance? Unfortunately for some we do not have the luxury of sitting by the phone, we run an animal rescue and a people help entity, often our time is stolen from us, or we have to be away on large jobs for several days at a time.
I’m happy to help if you have a problem
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From:
Sent: September 16 12:08 AM
To: @zoo-zoom.com
Cc:
Subject: Fw: Fw: Your payment to Zoo-​Zoom The Little Zoo on Wheels
Good evening ***tt,
I have tried contacting this business for 4 days via email and phone, which has resulted in 3 voicemails. Of the numerous times I have called, never has a person answered to assist.
I am kindly asking for a response by phone to.
Thank you
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From:
Date:Thu, Sep 11, 2014 at 7:13 PM
Subject:Fw: Your payment to Zoo-​Zoom The Little Zoo on Wheels
Good evening,
Please call me at ***-***-**** in regards to this order please. Thank you!

I tried to get in contact with them to come to my sons 1^st birthday and was unable to reach them. So I ordered a safari outfit from their site, it was the worst decision ever! First of all they do not answer the phones. I have left several messages, emails and calls and no reply. I don’t know what type of ‘zoo’ they run because you cannot get a hold of them in the first place. My sons birthday outfit did not arrive on time. It came the week after his birthday despite being ordered two weeks prior. Worst experience ever.