Brentwood Dentistry Dental Group

Note that two reviews are for a non-​affiliated office in Southern Ca, the rest including this one are for the office in Northern Ca.
Had been patronizing this office for at least 15 years, since Dr Allen had the practice on Village Dr. Stopped going there after determining the office is somewhat entrepreneurial, pain is felt with most procedures and the loss of another tooth. The office charges top dollar and will suggest the most expensive treatments. A surcharge is added if a credit card is used (if you pay cash you are eligible for a 5% discount but only if approved). No financial breaks are given for longstanding and loyal patients. I have sometimes experience pain halfway thru the procedure. Dr Garner will stop and numb it more of course but a few times he seemed more aggravated than concerned and depending on how much more anesthetic it may result in an extra charge. He’ll tell you something like its this nerve or that nerve or he’s almost done or sometimes it difficult to get that part numb or you must have a low tolerance to pain… which is probably what dentists say when they lack the skill and understanding to effectively numb the area. Logic would indicate using less local anesthetic generates more revenue for the office. Hygienists are friendly and experienced and I’ve never felt any discomfort during cleanings. Office staff are friendly and courteous .They make you sit in front of a computer in the office to update your records instead of just filling out a form and handing it back to them like most places. I’m not sure why they do this, perhaps the office staff is overworked. While Dr Garner’s skills are adequate for most people the real reason I had to quit this office is I cannot possibly have anybody work inside my mouth that looks like Ron Howard.

This office lacks communication and organization. Every experience has come with confusion. I have never been to an office where they care for your children and no one comes out to provide any explanation as to how to the visit went, not a dentist, not an assistant, not a hygienist. The kids come out and are sent on there way. I asked the front desk did my kids hve any cavities the response was no as I’m walking away my daughter tells me the dentist told her she did in fact have a cavity. So after 15 minutes on the phone with the front desk it was confirmed that at the last appt a cavity was Identified. Sure would be nice if someone communicated that to the parent. I had a bad feeling when I made my first appt here I should of stuck with my gut instead of continuing treatment there.

If you look closer, Pushka G. is in Northern California Brentwood. As am I.
Before recent events, I would have given this practice five stars. Dr. Gordon is great and the staff, save one, are very friendly and helpful. There is one woman who works at the desk who treats me like a stepchild she hates. Very rude and dismissive. If I ask a question I get a stare like I just asked her age or something. That’s one reason for the low rating. I don’t know her name or I’d list it. I’m sure the other staff know exactly who I’m talking about.
The other is still playing out so not sure where it’s headed. Update to follow.

Like some of the other reviews I’m seeing, I’m very surprised that there would be negative reviews for this place. I have been seeing the dentist and hygienists for over 6 years now and have always been treated so well. It feels like a family, they remember my name, and things that we talked about the last visit. My entire family comes here as well so it’s refreshing to come in and have people ask me how my siblings or parents are with genuine interest.
For the record I absolutely loathe going to get anything dental done, but Brentwood dentistry does soften the blow immensely and I couldn’t imagine going anywhere else.

I am surprised to see the negative reviews as well. I was recommended to Dr. Garner by a friend and I reluctantly called them only reluctant because I was terrified of going to any dentist. I had such a fear as a child I hadnt gone in many years and my teeth really needed help. I went and met with Dr. Garnet and liked him immediately, I told him I was terrified and he said that we would take it slow, baby steps but eventually I’d get to where I wanted to be and he was right. It’s been 3 years, I’ve had lots of procedures. Root canals, crowns, fillings, wisdom tooth pulled, etc, etc. Dr. Garner as well as the entire staff have been wonderful and held my hand thru everything I’ve needed to have done. I absolutely could not have done it without them and I am so happy I made the call to them. My only regret is not doing it sooner!

Fellow Unilocalers, please note the negative reviews are from Southern California. This Brentwood Dentistry is in northern Cali and is not affiliated with any offices in the LA area. This dental office is awesome! The front office staff is always friendly and helpful and the dental care is top quality. Dr Garner is really great, so don’t hesitate to come here. Two thumbs up!

I have been a patient of dr. Gordons since i was 8 yrs old? She is the best… she actually inspired me to work in the dental field! Their staff is amazing! I deff. Recommend this office :)

I have to say that I am shocked about the bad reviews too! My wife and I have been going to Brentwood Dentistry for about 15 years! We both see Dr. Garner and have never had a problem.
The facilities are clean and updated.
The ladies in the front are very caring and flexible while scheduling appointments and rescheduling.
The hygienists are very nice and kind while cleaning our teeth. Plus they give you a HUGE goody bag at the end of the appointment. Not to mention that they always give us new tooth brushes for our children.
I would recommend this dentist. I think they are fabulous!

While at my dental appointment today, I «checked-​in» and was COMPLETELY shocked to read the negative reviews written by my fellow Unilocalers. My experience with Brentwood Dentistry has been quite different, to say the least. I have been a regular patient of this practice (Dr. Garner more specifically) since 2002 (almost 10 years). In that time, I have received only excellent care. One of the many things I love about Brentwood Dentistry is that they NEVER try to sell you things you don’t need.
There is no hard push for the teeth whiteners/​cosmetic procedures… I know because I routinely ask Dr. Garner if I should whiten my teeth. His response is always, «Stephanie, your teeth are already white! You do not need to whiten them.»
As for unnecessary procedures, they just don’t happen. Like I said, I’ve been a patient for almost 10 years… and I’ve only had 2 fillings… that’s it… no other work done except for regular cleanings and checkups.
And…
Not only am I a patient, but my children are as well. My oldest daughter sees Dr. Garner and Dr. Paden (orthodontist). Dr. Gordon takes care of my younger children. I really can’t say enough good things about this place… they are wonderful with children.
With all that being said, today I had another flawless, cavity free visit to my favorite dentist’s office! I left with a smile on my face and a bag full of free toothpaste, floss, chapstick and a toothbrush. Good stuff. See you in 6 months!
I highly recommend Dr. Garner and the rest of the Brentwood Dentistry team to anyone in need of an excellent dentist.

I only gave it the second star because the nurses are always amazingly nice.
Today I went in for a cleaning/​exam and I hadn’t gone in for about a year and a half (I was gone at college) but I am intense about my teeth cleaning. I brush and floss multiple times a day.
The nurse kept commenting on how great my teeth looked, how she could tell I kept great care of them and how there was nothing that looked like it needed work. She cleaned, did x-​rays, and also tested the enamel on my teeth.
The only thing she suggested was that I have a crown put on a tooth I had a root-​canal done on a few years ago to keep it from cracking later down the road (I had heard that before so I was ok with it).
Then the dentist comes in and looks for seriously 3 minutes and points to two teeth and says he is «suspicious» about two of my teeth and that they should have fillings done!
WTF my nurse spent an hour on me and said they were great.
This is the same doctor who gave me the most painful procedure I have ever had done in my life… my root-​canal. (And I have had a lot of shit done to me in my life including heart surgery a few years ago so a root canal should be a breeze) Getting it fixed caused more pain than it caused me before the damn procedure. Not only that but somehow some fluids got into it which caused an infection and I had to get tons of pain killers.
So as Im going to leave the dentist asks me if i have the rest of the day off. Yes, yes I do. Why? Well, I want to get started on that crown in a few hours. No thanks. He looked shocked when I said no, that I would call to schedule an appointment later. The «how dare you walk out on me» look.
Ew.
I can actually say I HATE the dentist,.
The nurses though… they are cool.

See my review for Brentwood Dentistry Dental Group.
Rude, rough and incompetent. Not what you want in your mouth.

Office has very updated equipment including the flat screen on the wall in the waiting room. Nice office and we all know who pays for it. I’ve compared notes with other friends that come here. It’s expensive and the overly aggressive approach to Dentistry doesn’t help. I have to say in several years there was not one check up appt. that I could walk out of without being told that «I need» to have certain work done. Every single time? Same with my friends.
There was never any concern by anyone there — namely my dentist, about how much my portion will be, and how much my insurance will handle. I was told I needed work done whether I really needed it or not is quite questionable. There is no regard to the financial impact to the patient, and I feel I’m seen as a cash cow or something.
You are required to pay and pay you will (unless you have full coverage) before you can exit the building.
I got sucked into doing work on fillings for example that were not causing me any problems, nor had decay. They were older fillings and because of that they «need replacing.» Come on now… a bit over zealous don’t you think?
In summary… if you don’t mind all that work on your teeth, don’t mind having to continually dish out money, never see any real improvement or appeal to your teeth… this is the place for you. Get your wallet out.