Brian and his team are incredible. We had an emergency with our hot water heater. It was not installed correctly and flooded our basement when the pressure was not able to be relieved. We called Brian and he came out the very next day early in the morning(730AM). Brian arrived and assessed the situation. There was zero pressure to do anything other than fix our current problem or find a permanent solution. Brian went through the options and was completely up front with pricing at all times. We decided to replace the cheap water heater we inherited. Brian and his team installed the new water heater, fixed the pipping that was not proper code, and also insulated the venting system without us even asking. Brian was in and out in 2 hours. I was able to leave and take my wife to work while they were working. Flash forward weeks later and we are having an issue with our dishwasher during the holidays. I emailed Brian to see if he could take a look. Within hours he had responded and given me times to come by. We finally connected and he brought out his team and quickly diagnosed the problem. He refused to charge us because he wanted to make sure his customers were getting everything they needed. Brian is accessible via text, phone, and email. He will keep you up to date and get the work done quickly with great quality. We finally have hot water again and our dishwasher is working. He offers solutions to other problems you have around the house when we ask and there is absolutely no pressure to replace. He provides you options. We will be using him again and I give him our highest recommendation because he was there for us when we needed him most.
Melanie M.
Évaluation du lieu : 5 Washington, DC
Brian is the best plumber and HVAC expert we’ve hired. He has repeatedly performed work in our home, including on two HVAC systems and an extensive plumbing system. His work is always top-quality, thorough and according to code, and respectful to the home where he’s working. He comes up with creative solutions to challenges, which often saves time and money. He’s also extremely accessible via email, text and phone, and promptly responds and then acts so he can help his customers as quickly and effectively as possible. He’s always courteous and kind, and I trust him and his colleague to be alone in my house when I’m not home. I also feel that he doesn’t oversell his customers and will help you balance the pros and cons of going down a particular road. His services are fairly priced. Since we began working with Brian, I’ve recommended him to all of my friends who have HVAC and plumbing needs. Highly, highly recommend him and Randy.