Burchfield, Richardson, McLeod, Shea, West & Riggs

This is a most unfortunate review, because it is not about Dr. West himself, but about his office staff.
Our son went to see our dentist, Dr. Hunter (5 Star) for a teeth cleaning, and since he is 17 years old did a panoramic X-​ray to check on his wisdom teeth. Yes, they need to come out. He referred us to two oral surgeons and for comfort we made an appointment with a third. First up, the referred Dr. West. Making an appointment was easy and timely. Now we know his wisdom teeth need to come out and have done and paid for the X-​rays. Just want to get an estimate and meet the Doctor who will be taking out our sons wisdom teeth. Since this does require sedation, which is always a little scary, especially when being done for the first time and no one is sure how the child will respond, we want to feel confident in the oral surgeon doing the job.
The day of the appointment arrives, we go to the office and sign the customary paperwork. No one has yet to mention that there would be a Consult fee to get the estimate. It is not identified in the Financial policy we signed.
The X-​ray paid for and sent via email to Dr. West is unavailable because their system is down that day. They decide they need to do another Panoramic X-​ray because of this and charge us $ 106. Since, it is their fault, they make a huge production on how we should be so thankful for this and they will not charge us the extra fee for having the X-​ray done AGAIN. A FREE DOSE OF EXTRA RADIATION for our son is what we are supposed to be thankful for. :(Oh, guess what, he needs his wisdom teeth removed. Fine, we are getting ready to leave, and the receptionist, says that will be a New Patient Exam and Panoramic X-​Ray fee of $ 168. Now, we have to explain, we already paid for the X-​ray with the dentist, which he emailed over, and your system being down could not retrieve. New Patient Exam fee of $ 62? Where was that written and disclosed? Blah, Blah, Blah, she precedes to argue with us. Being nickeled and dimed for a procedure that will cost quite a bit is never comfortable. Of course, the $ 62 means the world to the receptionist and the office. In trying to understand how we missed this, Jamie and Katie are very rude with my husband and I in trying to understand their billing practices. Apparently, this happens quite often.
Needless to say, we went with another oral surgeon, Dr. Edmond Reed, also referred by Dr. Hunter, and he does not charge a consult or other fees $ 0 and has great reviews. Also, the third oral surgeon we went to did not charge any fees $ 0.
If a professional charges consult fees, they need to clearly identify them up front when the appointment is being made. Not at the end or in a mailed billing statement.