Computer Renaissance

Have decided to visit based on the Unilocal rating! they are worthy hands to give our system. They are very good technicians quickly fixed my computer issue.

Having discovered my computer had become a fancy paperweight and scheduled to go on a business trip the next day, I decided the best I could do was go to the Geek Squad the in the morning to see what could be done about it.
The Geek Squad guy was kind of like «no.» Not wanting to feel like an uneducated consumer clueless about tech, I said «but it SAID you guys do hardware ON THE WEBSITE!» At which point, he leveled with me «person to person», which I will be forever grateful for because I would have handed the computer over then and there. Basically, your hardware issue will require signing over something in the range of your next pay check, but Computer Renaissance will take care of you for less, and in house.
I didn’t know «in house» existed for those of us with PCs. As soon as I realized I had a hardware issue, horror music ensued as I imagined waiting for weeks, and that’s after I’d managed to wrap my beloved computer in 50 pounds of bubble wrap and still not feel like it was safe enough to ship. IN HOUSE were the magic words.
So I arrived rather harried, clock ticking to leave for my trip, to Computer Renaissance. The guy I dealt with (Greg, I believe) made me feel pretty confident that everything would be taken care of just fine. Given the situation, I felt as happy as could be when I left.
Now that I have it back? Pretty impressed. Honestly, the DC jack they put in my computer is better than the one I originally had — the charging cable always fit loose, eventually constantly falling out until it broke completely, and now it fits like it should. The casing on my computer was coming apart, and now it’s nice and put together again. Fine, they probably had to take the casing off to change the DC jack, but whatever — they gave it back to me much better than it was before and I’m ecstatic!
One star docked for communication, which just seems to be a general customer service issue these days — don’t know how many times I hear «we’ll keep you updated» and then… crickets… Luckily I was away, so it wasn’t too big of a deal, but I was still pretty anxious for news. Once I was back, I was calling every day for updates — I’m sure I was just known as the nutty girl with the samsung that’s been through a war…
All in all, great experience. Very impressed and happy. Was pretty confident things would go well, and glad to see my instincts were correct. I have a dying external hard drive I need to get data off of and I plan to ask this place about rates (it’s fine, I know this time I might actually have to sign over next paycheck).