D & E Auto Care

The whole team is super collaborative and accommodating. They up front on pricing and never proceed without your approval. They are always getting me out of a jam. Highly recommended! Look for them behind the Jiffy Lube.

d ad e is great every one there is very nice, mr david is very good with what he do

They are a family business. Great mechanics and good customer service.
Been coming here for more than 13 years. Actually my wife has been coming here well over 20 years. Highly recommend they.

When does a $ 125 starter cost $ 290? When you take your vehicle to D and E to get repaired. My final bill was nearly doubled because Earle «says» he was over charged by the parts place he ordered my starter from. Let me break it down for you and you’ll see why you need to do your homework before you take your car to this place.
My friend… who is actually FRIENDS with Earle called him to inquire about replacing the starter on my truck. Earle quoted a labor price of $ 120 plus the cost of the starter. Prior to taking the truck in I looked on line and the starter was listed at Auto Zone for $ 199. Earle said he didn’t really like to get parts from Auto Zone, so since we had a ball park figure for the starter and knowing his shop orders from a particular place all the time we went with allowing him to order and install the part. When I called I was told my bill was $ 435. I questioned them and was told my starter was nearly $ 300 alone. Luckily another friend works for a dealership, called, and found that if I just walked into the dealership and purchased the part it would be $ 125. Armed with this info and my friend, I went to pick up my truck. I argued with Earle for a few minutes and finally my friend revealed he worked for a dealership and that the part was not $ 290. Earle «made a call» to the parts place and without giving them any information on my vehicle, the part in question, or a ticket number… got off the phone, went into the garage and came back to say he was reducing the starter price to $ 125 that someone on the phone gave him their discount. WOW A MIRACLE ON HAMILTON STREET!!!
When I was leaving Earle said to me. wow you can find anything out these days. Obviously, he doesn’t take advantage of the Internet age. If you are counting on this place to make sure you are getting quality work without being overcharged (which is really putting it mildly) then you are going to a#@ out. In my case, if in fact the parts place overcharged the shop as Earle CLAIMS, then at the very least, as a mechanic he should’ve known enough to know that a starter doesn’t cost $ 300! If I’m a baker and I am going to make you some cupcakes I know enough to know that I’m not going to pay $ 100 for a bag of flour! I don’t know where the questionable business practice began or ended, but I DO know that I will never go to this place again.
The one consolation was that the receptionist seemed to be fair and understanding and allowed me to post date my check. Because in the end they still billed me 2 hours above for what the labor should’ve been (according to a leading automotive site).
D and E should stand for Duped and Egnorant (I know… the spelling)
Nigel L… you lucked out on your visit… or did you? Check your bill brother.

These guys are down to earth and good honest people. They have gone out of their way to help me when they didn’t have to, and I will keep coming back to them. Thank you D & E Auto Repair!