Magic Carpet

I bought a Groupon for service with Magic Carpet. After about two weeks, I called for an appointment about two more weeks out. Seemed to be no problem with scheduling that far out. Service tech called about an hour before the window they promised and asked if they could come early or should he wait, I had him come right on. Everything was fine until I went downstairs to check on something and saw that he had left the door and the gate wide open, knowing we had two dogs in the house. I understand that might have been the only way to get the hoses inside, but to not warn or advise the customer that doors would be left open is irresponsible, in my opinion. Luckily, neither of our dogs got out, but they sure could have with both openings left open. I told him about it, he gave a perfunctory and insincere apology, and then he did not say another word to me until he asked for payment for the steps (which I know was going to cost extra). He was clearly mad, the way he swung the hoses around, and when time came to move a table which he had previously said he would help move and even had moving pads for, he stood to one side while I did it. Bottom line, he did an acceptable job on the carpets, but if you have pets you love, or want any extra service (to include any polite conversation) I wouldn’t use this service again. Oh, and when I went to pay him for the steps, he really didn’t want to take a credit card for the charge. I had to write him a check. You get what you pay for.

I bought a Groupon for Magic Carpet, as I was a few weeks away from moving out of a rental house and wanted to have the carpets cleaned for the next tenants. When I inquired about scheduling the appointment I was told that the «Groupon» truck was booked out for four weeks, but if I wanted to schedule an appointment and pay the full rate (which was only $ 20 more, not hundreds more like the Groupon ad would lead you to believe) then they could be there on the date I requested. It is a total bait and switch scam. I would not trust this company at all. Maybe they are good at cleaning carpets, but they aren’t honest. There are plenty of other carpet cleaning companies in Nashville so no need to waste your time with this one.
TL;DR They are scam artists. Look elsewhere.