Mike’s Auto Body

This visit we made to Mike’s for repairs on our vehicle has probably been the best experience we ever had with a body shop. Wonderful service, great staff. Very knowledgeable people who truly seemed to care about your understanding the issue and what it takes to resolve it.
Super job folks. Thanks.
Hal Wage
Brentwood

I brought my vehicle in to get my passengers doors repaired (front and back). They were very helpful and thorough what needed to be done. Riely is professional and consistent because he would update me everyday what was being done that day. Hertz rental is literally right next to it. It approximately took two weeks till I got my car back. They did a fantastic job on it! I highly recommend this place.

Wonderful customer service! I was given a daily update on the progress of my car.
I picked up my car today and the damaged door looks brand new. WOW!
Vey impressed with the entire staff from start to finish.

Great service!!! Called me every day with an update. The car was even done faster than expected!

Mike’s Auto Body lived up to all the high ratings and glowing reviews. I brought my 2014 Prius in after being rear ended twice in a week. I could tell right away by the appearance of their lobby and the professional demeanor of the staff that the place is run very efficiently. I can’t say enough about the superior level of customer service provided by Casey. He worked directly with my insurance company (USAA) and kept me updated on the status of my vehicle repair daily. Casey made what is typically a nightmare of a situation extremely smooth and worry free. I really could not have asked for a better experience. I should also mention that my car looks better than the day I drove it off the Toyota lot! Many thanks to the staff of Mike’s Auto Body Brentwood.

I misjudged the security gate opening and hit the passenger side mirror. When I arrived home, I took a look. The mirror was hanging off the frame.
Having had excellent work done at Mike’s in the past, I took it in for an estimate. Obed Mendez was my estimator. He looked at it for a minute, had me check to see if I could still move the unit up and down. Then he snapped the mirror back in place! It worked.
My car is a Lexus so I assumed it repair would be expensive. Obed did not rip me off. He could have easily taken advantage of a senior citizen, but did not.
Thank you Obed!

I came in to get a quote to fix a scratch on my Porsche 911 turbo. Obed took a look and said it was just in the clear coat and if I had 30 minutes he would pull his best guy and buff it out for free! I was completely skeptical but 30 minutes later the car came out looking good as new. Sometimes it’s the smallest gestures that leave the biggest impressions and turn new customer’s into lifetime customer’s. Thank You Mike’s Auto Body!

My car was trashed and we needed help. After reviewing Unilocal we decided to take our baby to Mikes Auto Body. Let me start by saying the customer service was amazing-​Obed Mendez was kind courteous and a pleasure to work with. After the car was fixed I arrived with white gloves and looking for the smallest mistakes on their repair. I wanted my car perfect. To my surprise these guys far exceeded my expectations on their repair. Obed walked me through the repair pointing out the extra things that need to be replaced. Obed treated my car as if it was his car, good enough was not ok with him as he pointed out areas on the car that needed extra attentions. WOW! I can’t say enough for a man who takes pride in his work. The team at Mikes does, It was obvious with the results they provided me.
Going above and beyond the call of duty… Just as I was about to leave, Obed pointed out one more thing, He reminded me of how upset my wife was when she brought in her car for the repair. My wife explained that she wanted her car perfect and that nothing less would be excepted. My wife’s concern was matching the new paint with the old. Obed showed her how even when the car is painted at the factory the color can be off due to plastics and metals being painted at different times. He pointed out that the factory paint on the bumper did not match the frame, So my wife received a great education on paint. When I picked up the car Obed made sure that the bumper on the other side of the car that was not damaged match the paint on the frame, blending if perfectly so that the factory mistake was corrected. To him having one side of the car fixed was not good enough. He painted both sides and made the paint match beautifully. That’s going above and beyond the necessary. That’s making sure the job is done right with pride.

AAA sent me to Mike’s to repair a large dent on the back of my vehicle. When I arrived I was greeted and assisted immediately. Riley took photos for the insurance company late on Tuesday. By early Wednesday I already had an estimate and it was below my deductible… I couldn’t believe it. By Thursday morning my vehicle was ready for pickup. When I came for pickup the ladies had everything ready and I was out the door in just a few minutes. Riley walked me out and showed me the repair. It looks amazing, like there was never any damage. Great experience! I would highly recommend Mike’s to anyone needing repairs done right for a fair price.

My supervisor was Joel. He couldn’t have been more accommodating. The repair took much longer than expected because parts were delayed. He was on it and communicated with me often about the progress of the repair. It was frustrating, but he was great, and was understanding when my patience was running thin. The work the shop did was excellent. I would recommend this shop, even though the repair took longer than expected. Sometimes their hands are tied because the insurance company wants them to use used parts and they are at the mercy of that parts availability. Overall, it was a job well done. Thanks Joel!

Joel at Mike’s auto body in Brentwood provided excellent service. While my car was being repaired, he kept me informed of the process and provided outstanding professionalism at all times. Joel I truly appreciated your thoroughness. Please continue to do what you do in taking care of your customers because it makes a difference in the world we live in. Joel you are the best and so were the 2 young ladies at the desk that welcomed me with a smile from drop off and pick up!

Amazing service great communication. My car had alot of damage do the back end and now it looks like a brand new car thankyou so much mikes auto body and obed you guys made my car a beauty again.

This place had 10 days to fix a bumper. You would think with that amount of time, it would be ready. On the day it was «supposedly» ready, it wasn’t. Instead, they said it would be ready the following day at 12 noon. Do you think it was ready? No it wasn’t. That’s 2 days of work missed! They said it won’t be ready till 4:30. Unbelievable.

This will be lengthy, but a worthy review.
I brought my GMC Sierra to Mike’s in Brentwood for repairs due to a vandalism. The hood, roof and front fenders needed to be painted. The paint job went flawlessly. However my sunroof needed to be removed for the paint repairs. I picked up my truck and drove out of the parking lot. I immediately noticed an excessive amount of wind coming from the sunroof, which was not present before. After some conversation with Mike’s and my insurance company Mike’s stepped up to do whatever was necessary to fix the issue. They ordered a new track for the sunroof and installed that. Still it did not fix the issue. In the process the sunshade was damaged and or broke due to age.
After several attempts Mike’s sent me to Winter Chevrolet to have the sun shade and wind noise issue reaolved. After two days at the dealership the issue was resolved.
Even though Mike’s could not fix this issue themselves, the stayed true to there customer service promise and my vehicle was fixed to my satisfaction. The whole ordeal was unfortunate, however resolved. The repainting of the truck matched perfectly and the job was perfect.
I highly recommend Mike’s in Brentwood, even if things go wrong, as they sometimes do, Mike’s will step up and resolve the issue.
Thank you Mike’s

I am SO thankful for the help I got from Mike’s. I was stupid enough to park my car overnight in a sketchy part of West Berkeley and came back in the morning to discover that not only had my car been broken into but they stole my vehicle battery. My insurance paid to have my car towed all the way out here so it was close to my house. The people at Mike’s installed a new battery for me for only around $ 17 (I had already purchased a battery myself) and even refused to let me pay for some of the extra nuts and bolts needed to secure the battery that the thief had stolen. They did this battery install in less than ten minutes. It was so cool that they let me buy my own battery. Some places will refuse to do any service on your car unless you purchase their marked up car parts. Also, they were completely cool with me leaving my car here until the glass people came to fix my windshield.
If I ever have any other car needs I will definitely return here! Everyone was literally so helpful from the people at the front desk to the manager. :-)

The shop was on the pre-​approved list from my insurance company.
The company was all about customer satisfaction and made accommodations during the repair so I could have my vehicle during a weekend trip.
The vehicle was done on time and as promised, no headaches at all.
And for the jerks who took my tailgate, thanks a lot.

Pleasant experience from an unpleasant situation… Insurance directer us to Mike’s shop, but they treated us like family. Always a smiling and engaging face at the front desk. Fairly simple fix, but I think they went the extra mile … read quarter had to be painted after repair… no bug deal… but the panel blended up the door frames all the way to the front window. Most shops would have tried to blend the paint near the transition from quarter panel to the door frame… they painted it and clear coated it all the way to the front windshield. This means you can’t see any paint blends or old/​new areas… simply very clean and professional.
They updated us with e-​mails and calls and took care of all the insurance. Thoroughly explained the process, asked questions that I didn’t think of which reassured me of my own expectations.
Great job. Clean, professional interior. A business that shows pride from the employees. Thanks again!

I’m so glad that this is the shop that was recommended by my insurance company. I had two claims to take care of: my rear bumper and the paint on my car shriveling which is such a rare case that not even people at Mike’s have seen anything like it. Anyway, it’s my first time having to take my car into the shop as well as my parents. We expected the process to be painless but out experience ended up being better than that. We received updates from Tony everyday, the man that handled our car’s affairs, through voicemail and email. The ladies at front office were always so polite. Overall? The service was great, it will soon be a week that I’ve gotten my car back and it’s as good as new! Their rating should really be much better than 3.5 stars!

Joel was great, explained everything they did and noted everything for my insurance. The car was done a week early and they took care of returning the rental car. Front desk gal is friendly and offers drinks… good honest place.

It’s sad I had to get into an accident to have encountered this shop, but I’m so fortunate that they did an amazing job on my car. I dropped off my car and the clerks were friendly and helpful. Then Joel preformed an estimate and he was informative and let me know exactly what the plan of action was. When my car was in the shop, he contacted me regularly to give me any updates so I was never left in the dark. They even finished their work a day ahead of schedule and when I picked my baby up, she was washed and vacuumed and clean! They left her in such great condition. I would come here for any auto body work. I’m completely sold on this shop! Love it! Thank you Joel!