Precision Cabinets

This is the BEST cabinet shop in the entire Bay Area. I am a small General Contractor and have used them on a number of kitchen jobs. Pay NO attention to the one stars that have been posted. These people do not know what they are talking about. And what right do you have to give one star when they never walked in the door or have seen the quality of their work! It is best if you go there with your contractor to guide you through the process. I have used Tammy on a number of jobs and with out question I always ask for her and have never had any problems. Customer service is the best that you will ever find and they stand behind their product.

Worse customer service! I worked with Nick through our contractor, and the cabinets are great. Poor customer service on the final touch ups. I also ordered floating shelves and they have not followed up on the order– it’s been weeks! I’ve spent good money on a new kitchen and can get it finished by these guys– what good are the cabinets. And clearly they don’t care since they do not respond to any Unilocal reviews– good or bad.

I did not go as far as ordering cabinets. Dropped by last Saturday to visit the show room. The girl there asked if we were a builder. No, we were remodeling our kitchen. She told us we should call Steve for an appoitment. We asked if we could take a look at the show room. She refused and quickly showed us the door. This kind of attitude will not have my business.
We went to Lowes and met a very friendly designer lady and will order our custom cabinets there.

Precision makes quality cabinets. They’re busy because some home builders including Toll Brothers use their service. So imagine that — making cabinets for hundreds of new homes. I’d give the quality of the cabinets 4.5 stars.
Service, on the other hand, is exactly what you’d expect when a business can barely keep up with orders. After my emails getting ignored, I called a few times just to find someone who could give me information & quote. Then, multiple calls again to get a hold of the Accounting person (in order to pre-​pay for the service), and finally multiple calls to schedule an appointment.
Our cabinet was built by them, through the home builder, so we chose to use their service again when we needed to make a small modification. If you’re willing to put up with their customer «service» but looking for great product & craftmanship, then this might be a place for you. But they need to improve their customer service.

Sharing an excellent experience from design through installation for a kitchen and master bath remodel. We selected Precision Cabinets based on the recommendation of our Architect (K. Price Design) who suggested Precision based on high quality at a fair price. I have read the other reviews and understand that some people have had difficulty getting follow-​up calls or issues quickly resolved. If you are researching cabinet makers you should understand that Precision’s business model is as a high volume cabinet maker. If you want someone to hold your hand throughout a project with many changes or a lot of non-​standard details then find a small cabinet shop and be ready to pay the corresponding high price. If you want high quality cabinets but at a fair price and know what you want, then consider Precision.
Sean Young was the project lead for Precision providing detailed shop drawings for our review and approval, worked with us creatively to reduce production time to fit our schedule, and sent an excellent installation team who took great pride in their work. Using Precision helped me complete the project as owner/​builder saving a significant amount of GC overhead and meeting our budget. Sean in sales, Gaby in engineering, Vic and JP in site work/​install and Michelle in customer service were all excellent to work with. Precision Cabinets is a 5 star company in all parts of their business.

They are freaking amazing. They listen to what you want, then they show you what it will turn out like, then it arrives and you are just blown away buy the quality and craftsmanship. It is better to pay more with this company then trying to buy in the big box stores and getting pre-​fab garbage. I have a few more things I need them to build, but it will take time. They made my entertainment center and it is so awesome

Run away folks. If you’ve already entered the building, find a way to gracefully exit. If you’re researching cabinets, be glad you found this review.
Terrible experience. On my own personal scale, the worst customer experience I’ve had, ever. So you might ask «what about the cabinet quality»? Middle grade and for the price, it didn’t live up to expectations. The management went as far as to physically threaten my contractor… They made multiple mistakes, which they didn’t take responsibility and once we acquiesced and paid them more money to have their mistakes fixed, is was another month before they would correct the problem.
The simple truth is you have options so take my warning and find another provider. I hope this message reaches you, as I wish I knew this before I made a $ 25,000 investment.

I’m a Precision customer who recently had cabinets made and installed by Precision for a new home– including kitchen, bathrooms, office and rec room.
I worked with Steve G. (sales) who was exceptionally patient through many revisions and finalized the shop drawings with him around the busy Christmas holidays. He gave us a very ambitious completion date of two months. Precision hit the date and contacted us to deliver and install on Feb 26. Our contractor had rarely worked with a cabinet maker that met their date commitments.
The cabinets were very expertly installed in less than two days by Precision’s installation team (included in the pricing). I was on and off the site during that time and they worked efficiently and quickly to install and tune up everything as well as answer questions I had. Every part was there and the cabinets fit together like a perfect puzzle. Everyone on the team was very professional.
That should have been the ending of a great story, but even after an extensive design process, I felt that the island was too large for the room and asked Steve if he could find a way to resize it. The Technical customer service team quickly generated revised shop drawings and a quote that seemed more than fair given the amount of work and the need to fabricate new parts.
Fortunately, Cesar and Julian came back to do the rebuild of the island. Again it was done quickly, precisely and professionally with a great customer — service attitude. Precision should be proud of their craftsman. Cesar is clearly a master and seemed to help the entire team plan, sequence and execute the work.
Finally, Michele returned phone calls and messages quickly and provided all the information needed to move the job forward. Re-​work of any kind is difficult, but she helped find a way to do it. She conducted the business in such a friendly and encouraging way, it helped a lot to deal with what can be a stressful phase of construction.
From start to finish, Precision has served our project well. I look forward to enjoying the cabinetry that Precision has built

We are in the process of getting our kitchen cabinets done here. So far so good and Amanda who has been helping us through the process has been nothing but AWESOME! if possible u should ask her for if your planning to use Precision Cabinets. The customer service however is bad. I had to call multiple times to make an appt. and we were playing phone tag. I would not get calls back right away but eventually was able to make an appt with a rep. Overall ill so far so good so ill update once the cabinets are delivered :)

We had a terrible experience with this company. 1) They took 10 weeks to get our cabinets done, 2) they did them wrong — their design department unilaterally changed every single dimension in our architect’s drawings. They did take the cabinets back to the shop to fix them at no additional cost to us but the amount of delay and stress was too much, 3) their PR was terrible. Tim Serrano who is one of their main guys is a very poor communicator and has a chip on his shoulder. The quality of their cabinets is good but the process with them was a nightmare. I would have preferred to pay more in exchange for better experience. If you go with this company you need to be on top of them at every step of the way.

This is a preliminary review — I ordered Precision Cabinets for my kitchen and they promised pretty fast turn. Current delivery date is 6 weeks late, obviously holding up pretty much everything on my kitchen design. I’m pretty confident the cabinets will be nice and price is very reasonable, but a week delay is pretty bad.
Will update this review once the cabinets arrive.

We contracted with Precision Cabinets and Trim in 2010 for A LOT of cabinets for our new and expanded kitchen. The project went very well, and the cabinets look beautilful. With a project this size, there are always issues to resolve, and these guys came through!
Of particular interest, is a hugh challenge we had with our freezer. We had to replace several times to solve the problem. With the final change, our cabinets had to be modified. Chad Stanton, Customer Service Manager, did an outstanding job with a custom design for the new appliance. He made sure we were satisfied with every aspect, and had the installer come back out to take care of finishing touches.
I would highly recommend Precision Cabintets and Trim, due to their attention to detail, fair prices, quality products and fantastic customer service.

This company is horrible. We didn’t even get around to getting their cabinets, because they low-​balled in initial bid when we gave them our designs, then bid magically went up by seven thousand dollars when there were no changes made to our designs or plans. They said they had made a pricing mistake. Then there were «additions», which were over priced compared to competitor bids, and originally discussed as included. The sales person we worked with was completely incompetent, and he lied to my wife and I, and our contractor. When we brought the issues to management, they refused to rectify the situation saying that they were at their lowest price possible, even though they are over four thousand dollars above competitive bids. They took no responsibility for their error, or the time and money they have cost us, never offering even so little as a free spice rack insert for a drawer (not that we wanted one). Our entire construction project has now been put on hold while we go with another supplier. Stay far away.

Cannot recommend. The finished product is good quality, but getting there was painful and expensive. Had cabinetry custom made for five rooms, and a very large % of the first run had to be completely rebuilt. Precision did so begrudgingly, but they weren’t happy about it and had to be pushed/​threatened. Delayed my project by a few weeks, which cost me on the general contractor. They never apologized and treated me like it was all my fault. Still can’t figure out how they got so much so wrong when they did all the measuring and drew up the plans. Perhaps a new business name is in order!

Surprise! A day after this posted, I finally received a response (and, of course, an excuse). I decided to give this business the benefit of the doubt. Waste of time! The bid that finally arrived had NOTHING to do with what I had requested (to an almost insulting degree) and was clearly an attempt to just send something, anything. I’m done and would not recommend this company to anyone.

The cabinets look great… but I was very disappointed with customer service. One, it took several days for someone to return a call and get an appointment for YOU to visit THEM. I finally took the drive to the sticks (aka Brentwood) and took my chances. Met with a nice guy Tim who was helpful.
Things went quickly from there as I came prepared with my kitchen measurements and layout. The disappointment came after installation, which again, looks great. I emailed Tim to ask if I could get pull-​out shelves in the pantry and a few cabinets. I was told it could be done but was more expensive «after the fact». Ummm, why was I never offered this before??? I said it was fine since I really wanted them and was told customer service would contact me. Two weeks later… a follow-​up email to Tim regarding the same thing… I was told customer service was notified and they would contact me.
Bottom line, I guess their sales people don’t actually try to sell you anything extra so be prepared to know what you want when you go in and ask for it before installation! Thank goodness for The Container Store as I plan to go there this week and install my own pull-​outs. Apparently Precision is doing well enough to not need another sale.

We did our main kitchen, 4 ½ bathrooms and a guest cottage kitchen. Everything was perfect except the drink refrigerator panel and media cabinet. The media cabinet was built with a toe kick on a wall where it should have been flush to the floor. It does not fit in the space. They are charging us $ 325 to fix the cabinet because I signed off on the design.
All in all, a good experience with a few bumps at the end. Follow through would have been nice.

UPDATE — Last summer they came out and took our problem drawers away. The delay was mostly my fault, as there was a delay between when the problem surfaced and when they did this. They re-​worked the drawers and used melamine glue plus staples to «fix» them. No dados, still butt joints, but now with glue and staples. As a guy that used to work in a cabinet shop, I still think it’s weak and basically pushes people toward cheap, Chinese alternatives, but they did what they thought was appropriate to fix the situation. The jury is still out. I’m writing this on 2÷22÷11, so if you don’t see something by 2÷22÷12, assume the glue and staples held up against the rigors of dayly life from a cabinet’s perspective. American companies need to realize that there are lower cost alternatives for those willing to wait. I’m convinced the Chinese and Indians will put these alternatives forward, and when that happens we all will be subject to the results. And then there are those that want to do it right…

We wanted to build in two desks, cabinets and drawers so that the kids have a dedicated study area. If it weren’t for Precision Cabinets, we wouldn’t have actually done the project.
While California Closets was here doing our closet, we had them give us a quote. We knew it would be cheap. That is, it would look cheap, as CA closets really should be kept in the closets (or garage), but does not really have fine finish work or use nice materials. But at least the quote gave us a frame of reference. (For the record, they did a great job in our closet, even if a bit expensive.)
With that, we called a couple of contractors to get quotes for ‘real’ cabinetry work. We had two quotes. The first one was about triple what CA Closets quoted, and about double our budget. The second one was only double the CA Closets quote, but was ONLY for building the cabinets. It didn’t include installation, counter tops or anything else. That brought the estimated total back to about double our budget. So we decided we couldn’t afford the project the way we wanted to do it, and abandoned the idea.
Fortunately, a neighbor had just completely redone her house and told us about Precision Cabinets. She said they did a great job, and she gave us a tour of all the work they did in her house (substantial work — an entire kitchen, the family room, guest room, dining room, etc). She said they were reasonably priced and she had already recommended them to another neighbor who also had a good experience with them. Excited that the project might be back on, we gave them a call.
At first, we were disappointed that we had to go all the way out to their showroom in Brentwood for the appointment. I mean, aren’t they the one trying to sell their product? Everyone else came to our house to measure and give estimates, why not them? When we drove out there, though, we quickly realized why. Their showroom (and manufacturing facility) is enormous. And as we had our design consultation, Bob S would frequently have us run over to look at an example. There is no way anybody could bring all those options to your house to show you what they have to offer, or what a particular trim looks like, etc. Had we not driven out there, it would’ve been like picking carpet from the Empire Carpet van instead of going to a showroom.
OK, so we get the quote, and guess what? It’s HALF the other quotes. That means, it’s exactly on budget for us! The project is back on.
I found it a little strange that their policy for first time customers is that you must have paid in full before they install. That is a classic no-​no when working with contractors. However, since we had 2 neighbors down the street who both had vouched for them, we took a leap of faith. (I suggest that if you use them for a big project, you might start with a small project first. Then when you’re a repeat customer, you won’t have to pay in full in advance.)
The end of the story is a happy one. The cabinets were installed last month, and they’re beautiful. We were able to select every last option, and so it’s exactly what we want (with the expert help of Bob S, who helped us figure out what we wanted when even we didn’t realize). The crew was professional and left our house as clean as they found it.
If you’re considering a project, do yourself a favor and consider Precision Cabinets. We’re glad we did!

We have had a controversy over materials, and came to a settlement agreement