Springhill Suites St. Louis – Brentwood

Our biggest hassle was tracking down our confirmation. We booked ours through
–would not recommend! Cut the middle man and go straight to the site and call to make the reservation. I just assumed that the site would automatically send you a confirmation notice via email like all other courteous, intelligent, place would – not this. I waited until the day of to check my inbox and spam – nothing. We had to look at our search history to identify the hotel and call the number on our credit card charges to receive the confirmation email with itinerary.
The overall hotel room is clean. I was expecting the queen bed suite to be bigger, but it’s still roomy enough for a family of five. The pool, however, was itty bitty! Big enough for our three kids under twelve, but as soon three random, overly lonely, and awkward guys in their twenties stepped in and decided to wrestle with each other, it was time to take our kids out. They were like little twigs in a kiddy pool with three elephants. Luckily the hotel ha a partnership with The Heights, a fitness club, that’s less than 3 minutes away. There’s open swim and a splash area. The front desk gals there were ultra nice! Given the convenience and free access to this beautiful place, gotta give this experience a four-​star rating.

Beds ok
Pillows ok
Room coffee good
Don’t stay on the highway side of the building if white noise all night will bother you
Reasonable breakfast
Free faxing

I have returned several times since my last review, and while not perfect, there have been improvements. I choose to stay here because it is a Marriott property and it’s location.

Great hotel for the area. We always stay here when we visit St Louis. It is out of the way, but close to everything. Rooms are clean. Breakfast is standard. Alcohol drinks can be purchased in the lobby. Staff are friendly. There’s also lots of parking.

Easy access to many amenities and free parking with great service. I loved how clean and big the rooms were. They also have free breakfast. I also liked how I could get tea at any time of the day for free. The employees were all very friendly and helpful. There is s parking garage next to it that is free and essily accessible from the hotel. One other bonus was that their standard free wifi worked so well. I hate when wifi is slow or cuts you off and this never happened to us during our stay.

Enjoyed our stay! Nice room for a Priceline bid of $ 80/​night on a Saturday. Plenty of parking that’s just walking distance from the lobby. A good variety of restaurants within walking distance or very short drive.

it was cool… nice location especially for business travelers… not the best Springhill that i’ve been. Judy the house maid is a mental patient… The TV channels here move super slow… TNT doesn’t even have sound… Why the hell don’t they have VH1 and BET? makes you wonder hmmm…(racist perhaps?) for 139+ tax per night? then again how many black people do you see in Brentwood, MIssouri… lol

Decent, unexceptional Springhill location.
I’m generally a fan of this iteration of the Marriott brand. They tend to have clean, modern décor and reasonable prices. This location (in comparison to others I’ve stayed at) was just okay.
First, the staff is really nice — there are a lot of other reviews mentioning that, and they’re right. From the front desk to the breakfast staff — everyone is friendly and welcoming. It’s also a new-​ish property so the décor is updated. Another nice feature is the fact that there are multiple restaurants and retail establishments within walking distance which is ideal if you don’t have a car.
In terns of the room/​experience — wasn’t a huge fan. No outlets at ALL near the bed. None. Nada. WTF — it is 2015 and people have stuff to charge and laptops to work from. Outlets, stat — please! The wifi is free but I had issues getting it to work/​not drop, which is a bummer when you’re trying to get stuff done.
Also not a fan of the lighting situation — everything is florescent, and there are no bedside lights. Just a huge fixture over the bed that shines with the light of 10,000 suns. Someone else described it as «bright enough to perform surgery by» which is fairly accurate. Not restful. My bathroom was «meh» in terms of cleanliness, particularly the walk in shower stall which reeked of mildew. The room rate I paid was $ 189/​night which I thought was WAY overpriced.
Overall, this is a decent, but not great, place to stay for a single business traveler. I would be leery of reserving if you’re expecting people to share rooms as there is not much privacy. For example, the bathroom doors are frosted glass so if you were forced to room with a co-​worker or something, it would be SUPER awkward.

Nice hotel located right off of Brentwood in St. Louis. This place has pretty much everything that a business traveller could hope for, decent amenities, nice and modern, friendly staff and a very convenient location. The room itself was typical for a Springhill property, nice and clean and fairly modern, with bright colors and a good size. Parking is pretty easy with a structure adjacent to the property. The lobby and reception desk is a bit on the small side but really not anything to complain about here. Overall, highly recommended for business travelers.
Pros–
Marriott property
Parking
Free wifi
Light breakfast
Quiet
Modern
Spacious rooms
Cons–
Cheaper décor
Small lobby
Not many snack options

My 14 year old son recently traveled to St. Louis with his school for the World Robotics Competition in mid April. Upon returning home, he realized he had left his glasses and case behind. We called the hotel and honestly, I was not very optimistic they would turn up during the room cleaning. Well, two weeks later I received a call that they had indeed found his glasses and were going to mail them back to us. I know this doesn’t sound like a big deal but it really shows the level of customer service the Operations Supervisor, Kevin Juilfs, delivers. It would have been much easier to toss the glasses or ignore our request but he went above and beyond and actually kept my contact information and sent them back to us in Tennessee. We received them in the mail yesterday and just wanted to show our appreciation to the Springhill Suites Marriott for their kindness and professionalism. Excellent job!

This is a fine hotel with nice staff and an above-​average hot breakfast. However, I have concerns over the cleanliness. When I arrived (at 2AM) there were bottles of cleaning supplies in my bathroom. During my stay I found hair that was not mine and the towels often had weird dryer fuzz on them. The refrigerator was really dirty and smelled bad. When I called the front desk, the manager came up to my room and cleaned it himself. I was very impressed but I will not choose to come back.

Excellent greeting by JC. Huge room, comfortable bed with office/​living room area. Microwave and fridge are provided. The parking lot is spacious but could use a little more lighting for safety. Close to I64 and Washington University. Plenty of chain restaurants next to the hotel, along with a Lowe’s across the street. The complimentary breakfast was excellent and it led to this high rating. Fresh strawberries and sliced pineapple along with hard boiled and scrambled eggs are all provided. There’s also an abundance of toppings for your oatmeal and ham and cheeses to select from.

Great hotel, great rooms. It is close to downtown and easily accessible from the interstate. The pool is very small but the exercise room is nice, equipment is well-​maintained.
The rooms are well-​kept and very clean. The FREE breakfast is wonderful and offers a wide selection.

Clean hotel
Good service
Affordable
Free breakfast+parking+Wi-Fi
I forgot my clothes in the lobby and they ship them to me for free.
If I go to st. Louis next time I will stay in the same hotel.

I would love to give five stars to this nicely furnished and suite filled hotel but I can’t. The rooms themselves are fairly recently updated and look clean and fresh. That’s about where the happy ends.
Upon returning late in the evening the employee behind the counter never looked up to see who had entered and was going to the elevator. This was an employee that I hadn’t seen when I checked in and would have expected them to ask for the the room key or a photo ID.
The walls are so thin that while I was asleep the guy in the bathroom that was on the wall where the headboard was woke me up every time he peed. The sound of your neighbors pee isn’t the way to wake up. Yuck.
When the night staff slid the bill under the door at 4am they lost balance and fell in to the door. I guess that is likely a one time mistake but it didn’t add to my happiness.
And I normally like the breakfast available but on this day the eggs smelled like fish. Old fish. And I wasn’t the only one who thought so.
I’ve stayed here three times in the last few months but will be trying a different location on my next visit.

Cons: Found a hair (that did not belong to me) in what was supposed to be a clean towel. No complimentary bottled water. Heater was so loud it sounded like there was a blizzard inside the room. No shower cap. Cheap soap left a grimy film on skin.
Pros: Quick check in/​out. Free WiFi. Free breakfast (though not a very good selection so maybe this should be a con). Close to restaurants.

Large rooms with separate seating area. L shaped sofa and desk, micro and fridge, clean and comfortable. Good location. Close to shopping and food. Close to Washington University. Pool, breakfast, free wifi, gym, computer stations available. Not expensive. Lots of perks.

Whenever I see a Springhill near where I’m going– I stay there. In today’s day in and age, there are a few perks that have now become necessity. Free wi-​fi is a must and though the internet speeds are not the best, it gets the job done. Free parking, because nothing annoys me more than seeing a decent hotel price online only to pull-​in and pay a huge fee just to park. Free breakfast, because… well who doesn’t love free breakfast? And it’s a decent spread too: bagels, toast, oatmeal, scrambled eggs, pork sausage, coffee and other drinks, and a waffle station, among others.
The rooms are incredibly comfortable with feather pillows and a soft bed. There are several outlets in the room so you can connect your electronics and like other reviewers have stated, a fairly large walk-​in shower. An empty mini-​fridge to keep your left-​overs in and a microwave to heat them up.
Within range of most must-​see St. Louis neighborhoods by car and near the highway. I definitely would stay again.

Nice place to hang my hat.
Comfy bed. Fluffy white linens. A shower large enough to be featured on MTV cribs: orgy edition.
There’s so much to like about this place. Really, I could go on– and I will…
Lots of clean lines, large rooms, in room microwave and mini fridge, flat screen, free parking, wifi, diy waffle (and more) breakfast in lobby, nice pool, 24 hour gym, divider separated area w/​pull out sofa bed should you have company, ipod dock/​radio/​alarm, check out wasn’t until noon, and so much more.
The lobby doors are locked at night for safety so if you’re checking in late like us, you might have to wait outside until the desk clerk lady determines you aren’t a threat… I don’t blame her for not immediately letting us in though. It was a long drive and I had no make-​up on and I’m sure I was looking all kinds of toe up in her upper mid-​level all suite hotel.
I would defo stay here again if in the STL area. It’s reasonably priced at around a hundo a night + taxes and sh*t; and it’s less than a mile from Whole Foods, Trader Joes, Nordstrom Rack, Target, Walmart, basically all the necessity providers in life. And a short 10 – 15 minute drive into the heart of STL.
Oh, one last thing– FREE CHUPA CHUPS IN THE LOBBY CANDY DISH!!!

This Springhill Suites is as nice an urban hotel as I have seen in a long time. The design of the hotel is very European (reminds me of London) and the staff was very helpful with getting me around.
The free breakfast was about what I expected, coffee was good and available 24×7, and the room was very large with lots of room to spread out and get some work done.
They also were helpful in letting me check out late. Used my Marriott points so not sure how the cost is, but I am going to be staying at more Marriott properties in the future, based on my experience with this hotel.