Toy’s Tailoring

Not impressed. I won’t be back to this place. Had some items altered through Flip Consignment in Nashville and there’s a 10 day waiting period… Because Toy isn’t actually in the building. They ship everything over to her Brentwood store and the women who take measurements are not the ones doing the actual sewing. This developed problems for me as my garment was done incorrectly and and another sloppily and I asked them to redo and I was on a deadline. I was told I might go to the Brentwood location to get it done faster and Toy typically «prefers women to go to that store» so she can measure them herself… Like, what? I already CAME to Toy’s Tailoring. There’s a sign right there in Flip. You should be HERE, and if you can’t be, hire someone onsite who knows what they are doing. The hem of my jeans was unevenly done as well and there was an oily stain on my brand new dress I got altered upon pickup. Prices were reasonable but the experience soured it for me.

Toy did a fantastic job and her prices were legit. I had to have a bridesmaid dress taken in and she got it done in 1 week and at a legit price (39.99 — which is at least 10 $ less than I planned). Thanks, Toy! I will be back!

It pains me to write this, because Toy is such a sweet lady. BUT…
I dropped 11 business/​business casual skirts off to be tailored/​taken in a size at Flip, which is a consignment shop in town. The items that are more than a hem on a pair of pants, from best I can tell, go out to Toy in Brentwood. When I dropped them off at Flip they couldn’t tell me the prices. They said they’d have to check with Toy. It was October 31 and they said they would have them to me November 12. Seemed a little long, but it was 11 skirts. I also said I wanted confirmation on the pricing before they worked on them.
By November 11 I hadn’t heard a peep. I called Toy and she said they hadn’t touched them yet but that she would do each skirt for $ 15. Normally some can run $ 25. Fine. She also said she’d still have them done by November 12. On November 12 she called and said she’d need one more day. Fine.
I went on November 13 to pick them up in Brentwood and she had THREE of the 11 done. She wanted to see some of them on me to assure the pockets would lay right, etc. Fine. It was Friday afternoon so she asked if I could come Monday. On Monday she called and said it would be Tuesday. WOW.
On Tuesday I didn’t hear from her so I assumed they were done. I walked in and she said an emergency had come up and a gentleman needed a shirt hemmed before leaving for a business trip tomorrow… a gentleman who obviously is more important than me. And with more money.
I finally pick up the skirts on November 18 — 6 days later than promised and 19 days after dropping them off. One has obvious flaws, one seam is crooked so the decorative buttons on the front of the skirt are now off to the side. She charged me $ 150 — so about $ 13 and some change per skirt.
Ridiculous. Moral of the story — if you have lots of money to spend on an alteration and pay her rush fee, I guarantee you’ll move to the top of the pile. I just can’t guarantee it’ll be done well.

Great work ethic. Sometimes it might take a little longer than expected. They are generally very good about calling if this is the case. I feel like their prices are on point and they are very kind and courteous and do their best to meet the customers expectations.

Upon recommendation from another bride (and trusting Flip, where Toy is located some of the time) I trusted Toy with alterations to my wedding dress. I have heard nothing but great reviews about everything else she does and since she did quality bridal work for a friend, I felt good about my decision.
It pains me to write this review, because Toy really does seem like a nice lady.
When I brought the dress in, I tried it on and she marked it up for alterations. She looked it over for a while and told my mom and I that alterations should be no more than $ 300. It was a very pleasant experience and she was very kind.
The morning of the first fitting I had scheduled, (after first round of alterations) she called to ask if we could reschedule for the day after because of an emergency (which she later explained to be an employee that walked out). The fitting was important because my mother in law was in town specifically to see the dress. Toy did get us in that afternoon, which we were thankful for, but it didn’t make a great impression.
She called to reschedule the second fitting.
And when I showed up for the third fitting, she wasn’t in her shop (was told to come back in 30 minutes). When I left that fitting, we had agreed that she’d have the hem adjusted, cups sewn in, and a bustle added by the next time I came in.
When I arrived for the final fitting, she had not sewn in the cups nor done the bustle. I tried it on for length and felt that it was too short. She assured me it wasn’t and asked that I come back in 45 minutes so that she could do the bustle and re-​hum some of the inside layers that appeared uneven. Before I left, I asked her to give me the price for alterations so I could write a check while I was gone. She said the cost would be $ 350. I left feeling flustered and disappointed.
When I returned to pick up the dress, I asked for an invoice detailing the work done and the cost for each service to justify the expenses above what I was quoted. She became flustered, agreed to charge me $ 300 and then spent several minutes hand-​writing an invoice and trying to figure out what discount to use to get from the $ 350 + tax charge down to $ 300. She didn’t argue about lowering the price, but it was uncomfortable watching her try to do the calculations.
When I got home, I gave the dress a thorough examination. I wish I had done that in her presence, because I was very disappointed in the quality of the work done on the inside layers (still uneven, choppy, and very poorly done). On top of that, I realized that she had hemmed (trimmed with scissors) the lace top-​layer which left uneven, unravelled edges that dipped below the other hem. I did not confront her about it because I felt the damage was already done, but I was very disappointed. I wish that she had called to ask about cutting the lace before she had done it because that’s so irreversible.
Thankfully, after cleaning, the lace laid flat around the hem and only those who knew what had happened noticed that something was «off» about the dress.
At my last fitting, I noticed a sign on the door saying she wouldn’t be taking anything new for a few weeks. In hindsight, I think she was really busy and rushed through the job. She may do great work on jeans, shirts, suits, etc., but I would recommend taking a wedding dress to someone who specializes in that type of work. Worth the $$ to know «THE dress» is in the right hands.

I’ve been going to Toy for a few years now and she’s always done a great job. You have to have Toy measure you as well as do the work. I’ve had her one of her employees hem my pants once and it wasn’t what I had asked for so I had to bring it back and have it fixed but no big deal. Definitely one of the best I’ve been to in the Nashville area.

When a big interview came up with only a Holiday weekend before getting on a plane, I was so glad to find Toy’s Tailoring located in the same building as Mazatlan in Brentwood. Just needed something minor, but that can be a big deal when most tailors/​seamstresses usually say, «be ready a week from tomorrow.» Yikes. She was open on a Sunday to take a call that she would be there on Monday, which was Labor Day I believe. She made the alteration in an hour while I ran an errand.
She’s been my go-​to for 3 years, and happy to have found her in 2 locations. Brentwood — where you can eat, shop, bank, etc. because the location is so close to everything. (Even though, she often says 15 minutes, and I could just wait.) And 1100 8^th Ave S, in Flip consignment store — much closer to my Downtown home
I’ve never needed any intricate work done there; but I feel confident she could do it.
The only reason I didn’t give a 5 is that I took in some things on a Tuesday and Toy wasn’t there, but someone else was there to take at least take the items and she said «a week from tomorrow?» Because the 5 things were needed, I asked if she was ok and if there was a reason I couldn’t get them the next day. She said no problem and I asked if I should call before coming, she said no, they will be ready.
Gave an extra day, and was disappointed when there was a note on the door on Thursday saying she was closed for 4 hours. Perhaps I should have called, but I’d never needed to before. A sincere apology was given and
Certainly won’t allow one instance of quite possibly an emergency or miscommunication to keep me from Toy’s Tailoring. She is always smiling, always appreciative of the business, affordable and 99% time same-​day (same-​hour, really), which is very hard to come by.