Sears

I purchased a defective mattress from Sears online. (It was higher on one side than the other. I kept waking up on the same side of the bed, often with one leg on the floor.) Anyway, to make a very long story short, they wouldn’t take the bed back. I spent over a month talking to about 8 different totally useless people on the phone, getting hung up on, cut off or transferred to a closed department. I communicated via email with about 4 people. I had to threaten to sue them twice (and I meant it). They finally made an appt. to get the bed, but then the store canceled the appt. without telling me. And on and on… Finally, they came and picked up the bed 5 days ago! I’m still holding my breath to see if they give me my refund. I would not buy a pack of gum from Sears, ever again. I have never been treated so poorly by a store. I noticed a website (when I was looking for their corporate address) that was for people reviewing their groovy Sears experiences. Out of over 1300 reviews, they got 1.6 stars out of 5. Wish I’d seen that before I bought the damn mattress.

Came here to buy a Samsung 46″ LED for $ 899.99, our new Sears card had a $ 900 limit so I wanted to put the TV on my card (no interest for 18 mos,) and pay the taxes with cash, for some reason the sales person couldn’t process this and just said sorry I have to be able to ring up the whole sale on your card but you have a $ 900 limit so you won’t be able to buy this TV.
I couldn’t accept that answer nor find a store manager who could resolve this issue so I dialed Sears 800 number and spoke to a customer service rep who understand the situation and instructed me to buy a $ 100 sears gift card, she then applied the gift card first and the sale of the TV with tax on our Sears card and Voila’ sale made! she said go to Merchandise pickup and give them a code and you can PU your new TV, the Salesman in the TV dept and his co workers were of no use.