Grape Expectations

If I could give them zero stars i would. We had such an unfortunate experience here. Went to try out a few wines so that we could select one to bottle and cork as our wedding favor. George explained to us that a quarter barrel would give us 144 375 ml bottles. We told him we needed 160 to which he told us not to worry that they would take care of the extra bottles for us, that they had extra wine they could supplement with. They provided us with an itemized bill on that day. Good thing I called to confirm our bottling appointment because they had the wrong sized bottles ordered. I also asked them to confirm what year the wine we were purchasing was to have our labels made and they told us 2013. On the day of the bottling we showed up and George said, «we are actually going to give you 40 extra bottles, so you will have about 190 but the extra won’t be the same wine». When we went to pay they added an extra $ 500 to our bill!!! Keep in mind we had already gotten an itemized bill/​estimate when we had gone there originally! So we were charged $ 500 extra for 190 bottles when we only needed 160 bottles. In addition it wasn’t even the same wine we had selected. Absolutely unacceptable. And the cherry on top of the cake the wine was a 2012 so all of our labels were wrong!!! We went back and forth with them for 2 months and they finally refunded us $ 150 but even with that we were still overcharged $ 350 and for a wine we did not want! Much aggravation and disappointment. Don’t go here