F I Patnode Insurance Agency

I have been a client of Patnode for years! I just had my first claim yesterday and I was a mess! Jacquelyn talked me through the process and calmed me down the best she could. I’m grateful for that and the service they have provided me over the years. They are a dying breed with all the online companies and their service goes above and beyond.

I stumbled onto Patnode because I was living in Brighton when I bought a new car, and it was the best thing that ever happened to me– 5 years later and I have moved all around Boston, and even though getting to Brighton could be tough it was always worth working with these guys. In MA there is real value in having an insurance agent… the RMV is not exactly user friendly.
I cannot say enough about the customer service I receive every time I call. Martin knows exactly who I am whenever I call, and is exceedingly patient with the crazy out of state title, registration, or policy questions I always seem to need answered. I used to think that I should switch to one of those online insurers, but they’re not cheaper, and even if they were it would be literally impossible for the online guys to offer better customer service.
Throw in the great advice they give about how much coverage you really need and I have no doubt that working with these guys saved me money. Now that I’ve moved out of the state I am genuinely upset that I cannot work with them anymore.
In all honesty, you’re doing yourself a disservice if you don’t give these guys a call.

I don’t write reviews often, only when I am blown away. F.I. Patnode insurance is above and beyond these 5 stars. I used them for both auto and renters insurance. Jason and Marty know my face and name, always answer the phone, always have time to thoroughly address your questions.
My husband and I moved over 6 months ago across the country, and I forgot to cancel my renters insurance. I called, said «hi my name is _​_​_​_​_​_​» and Marty remembered me, called my husband by name, asked if he was still working at XX, etc… I am so so impressed with the customer service here. Plus he of course completely took care of my request.
They are knowledgeable, helpful, friendly, and easily accessible. I have always felt completely taken care of, and confident that they have my best interests in mind.
I wish I could use them out here in Oregon! :-) I cannot recommend Patnode Insurance highly enough

I have used Patnode for many types of insurance policies for the last 10 years or so. This is what an insurance agency should be — service-​oriented and able to answer your questions when you call. As an extra-​added bonus, they are a family-​owned local business, which is the kind we all need to try to support as much as possible.
Give them a try. You will not be disappointed. And… great location if you need to do errands or have breakfast or lunch!

My search for auto insurance stopped here! Mass has a new rule where most places need to quote you about the same but what sold me on this place was the service. I spoke to Jason who was fantastic. I had been thinking of buying a new car and had been registered in RI previously so wasn’t too familiar with the differences. Jason was able to scan a bunch of different carriers like Arbella and Travellers and give me the best price. He also helped me with the level of coverages that were right for me and the car. When it finally came down to me getting the car and going in there for the paper work he did everything so professionally and honestly. They do DMV runs for you too!