Hertz Rent A Car

I rent at Hertz frequently and they are my favorite car rental company and I am a Gold member. I occasionally rent at non airport locations like Brighton. I have rented from the Waterford location a dozen times and everything has always been excellent there.
When I rented here they gave me a dirty car on the outside, looked like it had been wiped down with a dirty rag and the inside of the windows had smears and smudges. The car also had ½ of a tank but it was near closing so I took the car anyway. They charged me for a full tank even though I noted that I was given the car with ½ tank when I dropped the keys off.
They only had one person working who looked like he had to do rentals as well as washing and cleaning cars. He was not especially friendly. I love Hertz but something is wrong at this location.

Terrible experience, In fact this was more of a nightmare! I reserved a full size car for spring break and showed up to the office to find they only had compact cars available for me. Luckily (or so I thought) another man decided he didn’t want his full size car so they let us rent that one. so we were happy and enjoyed our vacation until we returned to find out we had been driving the car all week in the guy who decided to pass on the cars name. still we settled this problem gave them my credit card information instead of this poor stranger who had been charged for something he didn’t use and went on my way thinking I would only be charged $ 233 as told before I left. NOPE, checked my bank account later and there was the $ 233 charge plus a $ 433 charge so I called and was promised it would be resolved NOPE they than not only kept the two charges in my account now they pulled another $ 233 out my account. Finally I had to contact my bank to take care of the headache because no one there knows what they are doing. I will never use this place again.

Terrible experience here. We will definitely never be going back. First of all, those pictures are definitely not actual pictures of the Hertz building at this location. It is a tiny room with one desk and on our particular day, one person working.
Upon arrival to pick up our car that had been reserved at least 10 days in advance, there was a small line of about 4 people ahead of us. We got there at 8:30 to pick up our rental. When we walked in, one of the other customers asked, «Are you returning that one??» I declined and said no, it was our vehicle and we were actually coming to pick up a rental. At that time, everyone in line ahead of us groaned and the guy in the front of the line said he’d been there since 7:30am and they don’t have enough cars. The one guy working was still trying to clean the one car he did have for the first gentleman who had been waiting over an hour.
Needless to say, we never got our rental from here and had to call around to other local Hertz companies to find a place that had a car for us which luckily, one did. A huge waste of time for us and very stressful!

Was on the way to pick up car and a «Stephon» called and said the car would not be ready at 11am as promised, asked if we could come in at 12 – 12:30 and would be ready. Was not ready at that time. Location «Manager» Nate told us that we would receive free Hertz Insurance due to the wait (car would not be there now until about 3pm (Ins. was going to be put on AAA before he said this) and also was supposed to be 2 drivers on car. We had requested Mid. size car and all they had at the time was a Toyota Yarris which is smaller than the Ford Fiesta I have and that just won’t work for a long trip with 4 people. Well the car wasn’t ready at that time either and I could not be available for either later time (3pm-??)so they ended up picking up the other driver at our home after 6:30pm I believe and threw the paper work together and shuffled him out the door while turning off the lights and locking up. Now it’s about 7pm. Well to make a long story even longer, we looked at the contract (the legal binding contract) Driver #2 was not put on the contract and it also said that we had declined Insurance coverage. Called the corporate office and was told yes other driver is not on contract and we had declined coverage and if anything happened that would be what they would go by. Nothing could be done about it until Monday morning (2 days away) and we had already lost a day of travel. Also told we would be upgraded to a full size and that did not happen either. The car we did get was filthy and smelled like a barn. Opened trunk and it had old pop bottles and chicken feathers in it. LOL had a good laugh about that anyways and made up our own theory. Called credit card co. and was told they would insure car but we ended up cancelling trip because of all the lost time. When we took the car back Nate tried telling us that I (second driver) was put «on the backend» of the contract and he said that we did have the Hertz Insurance but it did not show on the contract. Well when we told him we called the Corporate office he got snooty with us and said «Well I’m not going to stand here and argue with you I’ve been here for four years.» I told him and we have been renting from here for 10 years. Maybe he has been there 4 years but we rent a car usually twice a year and had never saw him before and I know for a fact he was not the «Location Manager» as of July 2014 the last time we rented from here. We still have that guys card. End result poor service, also had to pay for a full day even though the car was not picked up until about 7pm– it said 11am pick up on the car-​and he stuck to that part of the contract-​payed cash and watched credit card like a hawk to make sure they did not add any made up charges.

Life savers! Not entirely sure if I just lucked out, but honestly, Hertz truly saved me.
After my fiasco with Enterprise, I went to Hertz. They had a car ready, had cheaper prices, and the staff was helpful, understanding and super friendly. I had Nate help me. Super nice guy. Had two cars available when I arrived and asked if I had a preference. Took my information and payment. Washed the car and filled up the tank a little more (knowing I was headed to Grand Rapids). Waived a $ 200 fee because I couldn’t afford it. Just a very reliable, well managed company.
I highly recommend them, and if you go to this location, ask for Nate. They’re all fantastic people, but Nate worked with me to get everything I wanted in this rental car.