Homewood Suites by Hilton Brighton

booked 2 days for a weekend through
. Room was decent, nice lighted mirror in bathroom, full kitchen. After we settle in for bed, realize the fan doesn’t work (but the light does). I call front desk, she says I can either switch rooms or have a maintenance guy come fix it the next day. We opted to stay in the same room because we didn’t want to have to move. We got a late start so we missed the cleaning ladies, but the guy never came to fix it (nor did they do a late cleanup in our room). We extended our stay for one extra day, and on the phone I asked what the rate would be (Mind you
gave me a $ 115/​day rate), and he said $ 150. I said no way, I was paying $ 115/​day. After a few minutes of typing, he says no problem, it’s taken care of. So I ask «So I’m at the $ 115 rate?», and he’s like «Yes, I’m not even half booked so it’s no problem». The next day we go back to our room about 3pm, we’re locked out of our room. Go back downstairs, she swaps cards. When we check out on the 3^rd day, she tells me she can’t give me a printout receipt of first 2 days because I booked it through
. I look at my receipt, it actually says $ 98 for each day. Ok, whatever, maybe they gave me a better rate. 4 hours later, I get my message from my credit card company of a $ 317 charge and a $ 80 charge (above my pre-​pay of the first 2 days). I call them, no answer (not surprising, seemed to be only one person working front desk for a decently sized 3 story hotel). 2^nd callback, immediately puts me on hold for 10 minutes. He gets back, says there was a «glitch» in the system. Gee, good thing I watch my credit cards because you nearly overcharged me by about $ 274!!! So then he says I’m being charged $ 129 for last night and claims he talked to me and doesn’t remember that conversation «Oh REALLY?!!». He said he’d honor it anyway, and says my card will be reimbursed with the remainder.
Bottom line, this is a crappy run hotel, and I nearly got swindled a lot of money. Stay away from this place!

I really like this hotel, I usually travel to this area two or three times a year and stay here. Staff is nice, rooms are comfortable and the free breakfast and dinner come in handy but some details are missed, such as a listing of available tv channels so I don’t have to channel surf to find out what is available. This morning’s issue concerns the exercise room — very nicely laid out and equipped with two treadmills, an elliptical machine and a recumbent stationary bike. Only problem is that neither the elliptical or bike will turn on. Only the two treadmills have power and are busy since people are all pushed to use them. I highly recommend this hotel if you are looking for a nice and comfortable room but some of the missed details might be aggravating.

Nice suite, fair pricing and free breakfast and dinner, larger room suite. And very flexible on request when i needed to change my room, unfortunately the wifi is not that good but seems in there area wifi is not that good generally. I always stay here now even if i have a lot of marriots points

Horrible service. Front desk agent Tariq was rude and disrespectful. Refused to extend a simple courtesy to a Hilton Diamond member. The hotel gym is nice, the rooms are showing their wear. One of the worst front desk experiences I have ever had.
Hilton should be ashamed as a Diamond member I try to stay with the brand often but if the service is like this I will move my stays elsewhere.

Just getting a chance to post a review. We stayed one night in late July. We drove up to attend a wedding in a neighboring town. Neither my husband nor I had ever stayed at a Homewood Suites before so we weren’t sure what to expect, but we were pleasantly surprised.
Checking was easy and pleasant. We had a room on the first floor, which normally I try to avoid (I don’t like hearing people in the room above me stomping around), but we didn’t have any issues with noise coming from above. We did have some noisy neighbors across the hall, but that’s an issue with the guests, not the hotel. There were two families that clearly knew each other that kept running back and forth between the two rooms, letting the doors bang close every time and standing in the hallway talking loudly. Luckily we couldn’t hear any of this in the bedroom area, we could only hear this when we were in the kitchen and living room area.
We really enjoyed having the apartment size refrigerator in the room and the kitchen was very clean and items were easy to find. Both my husband and I commented that we would have loved having a kitchen like this for our week long vacation that we take in UP of MI. The couch in the living area was definitely old, but that really was the only item in our room that didn’t look recently updated.
The closet was huge for a hotel closet, so that again made us wish we were staying longer. We really enjoyed the shower big enough for two people. My husband thought the quality of the TV to be lacking. The color contrast on it was awful so he was trying to adjust it and wasn’t able to — I think he said it was a very cheap TV. Not a deal breaker for us though since we weren’t in town to watch TV.
We did enjoy the hot breakfast the next morning. We enjoyed the variety of items and the coffee was pretty good for hotel coffee. The dining area was pretty nice compared to many hotel chains.
Overall our experience was very pleasant and we would certainly stay there again.

My girlfriend and I did some traveling in October 2013. We did not reserve a hotel room as we were headed to Detroit. The Hilton/​Brighton came up as the closest Hilton Family Hotel so we thought we would check it out. We were greeted with a smiling and friendly face just as we did the night before in another city. It was during the week so it was very quick and we didn’t mind that at all. The room was clean and the bed was wonderfully comfy. We enjoyed the quietness, the comfortable bed and the kitchen of this hotel so we decided to extend a day and do some site seeing before moving on. We were greeted again by the friendly staff at breakfast our last mornings so it made it even more enjoyable.
The cost of the room was very reasonable.
My only issue with this hotel was the location of our room. It was not convenient at all to get to.
Thanks Homewood Suites/​Brighton

The hotel was nice. Our room was clean and comfortable. Unfortunately, because we could not check in until after the wedding we were attending in town, we got the last room in the building, room 106. The elevator is right on the other side of the wall behind the bed and was used many times during the night. I called to talk to the front desk and they could do nothing. (They didn’t even have ear plugs.) in the morning, the manager apologized and offered me a significant discount, which I accepted as my husband slept through the whole thing. I would stay here again as I usually love Homewood Suites, but never again will I stay in room 106.

I come here about once or twice a year. Very consistent, free breakfast is good. I checked in today and asked what was new. They replied… TVs. So they must have read the past reviews.
The dinner /​happy hour, not bad. I would usually pick one night here, but eat out the other nights. Grab a beer on the way back to the room. Decent workout area too.
I will come back.

I booked the Homewood Suites for our February 9 2013 wedding in Brighton MI. Our ceremony was at St. George Lutheran Church of Brighton (about 3 min. from the hotel) and our reception was at Waldenwoods Resort in Hartland (about 10 min. from the hotel). We originally looked at the hotel in 2011, and when we booked in 2012 they grandfathered in perks from our «old» contract that we’d been given in 2011 (such as another room style available for our guests and a free shuttle bus with the booking of 12 rooms — those things are not available with their new contract). I appreciated that they did this so willingly and had no issues with it.
They did a wonderful job of keeping my wedding guests together while putting the bridal suite slightly further away to give us some privacy. The hotel was very beautiful and clean and the staff was very friendly and helpful. They handed out all of my gift bags to my guests as they checked in with no issues at all. They also handed out transportation cards that gave information about the shuttle bus that was running from the hotel to the reception through the evening.
The shuttle bus was clean, the driver was professional, and it ran continuously through the evening until the last guest was home — none of that «this is the last bus» stuff! I even heard that on the final bus the driver stopped at Meijer so people could get some late night snacks! Awesome!
The morning breakfast was great, much better than the dried up bagels and boiled eggs that most places have. When the couple in charge of the breakfast bar found out I was getting married they even asked if I had any preference for breakfast on sunday morning — I really appreciated that. We also had our rehearsal dinner there and used the breakfast area free of charge — they allowed us to re-​arrange the tables and chairs, decorate a little bit, and set up a buffet of food that we catered in, it was lovely and intimate.
Wendy Hebert was their events coordinator who handled our booking, she was a little difficult to reach at times but always got back to me in the end with the information that I needed. The only complaint I would have is that we had scheduled a meeting with her at one point and when we showed up we were told she was out sick that day — a call would have been nice! Honestly though, that was our only complaint, and it’s a very small one.
The pool and jacuzzi were nice, the fitness center is small but very well stocked and up to date, and the lobby was beautiful. The location is PERFECT, it is close to any store you could possibly need, right outside of downtown Brighton, and right off of 23. My guests and nothing but good things to say about the huge rooms (which were so nice to get ready in!) and I would absolutely stay there again.

I have to agree with the other reviews. Hotel looks nice at first glance, but the service is just not up to par and Hilton Honors «extras» need to be asked for. Price was good, but I guess you get what you pay for. TVs are OLD.

Not bad overall. If you’re a loyal Hilton customer, you’ll recognize that this particular Homewood is starting to show its age. Old TVs, and furniture is a little dinged-​up. If the Homewood in Birmingham is within your range, it’s a much better option.

This is an older hotel and wear is evident particularly in the flooring. TV also acts as dead give away in that they are old «tube» models vs a flat panel screen. Furniture definitely need an upgrade but the rooms seem clean. The dead bolt was broken and the closet door took a great deal of effort to close. There is a definitely a lingering smell even in non-​smoking rooms. I ended up leaving the windows open.
Breakfast was not bad. Your typical All-​American items. Some hot foods, cereal, fruit, yogurt etc…
The gym is a decent size with two treadmills, a bike and a bit of a surprise in that they have a rack of free weights and a bench
Otherwise just average hotel. I wouldn’t go out of my way to stay here again

The only positive thing I have to say about this place is that the rooms are nice. The staff here was terrible. When we originally arrived, I asked where the elevators were and I got a rude point toward the direction of the elevators along with a condescending look. We set up a shuttle for my sisters wedding and the employee that drove us was one of the rudest people I have ever met. When he arrived to take myself and some other family (including the Bride and Groom) back to the hotel, you could tell he was in a bad mood. He didn’t offer to take our bags and spoke to us with an annoyed tone. On the ride back I was speaking with a friend about how rude this guy was being. He overheard me and proceeded get loud, confrontational, and threatening saying, «I’d be careful if I were you! I’m the one in control of where you’re going!» I couldn’t believe my ears! All and all there were over 20 of us staying in maybe 15 rooms and none of us ever plan to return. Find another place to stay!