Men’s Wearhouse and Tux

ALL 3 tux measurements done at this location were completely wrong and tuxes all had to be adjusted at pick-​up time. Pants were too long, shirt sleeves did not even match, jacket was too small. Groom had to rush the morning OF the wedding to get a replacement jacket. We selected Black by Vera Wang, the most expensive tux set there for $ 250/​each and we got poor quality service and product. Groom’s shoes’ sole came off and tore off as he was getting dressed for event, so he was not able to walk or dance at his own wedding. When we returned our tux rentals and complained about all the mishaps and all the mistakes made by Men’s Wearhouse, all they did was give us credit for ONE shirt size being wrong and ONE shoe rental for the shoes falling apart. A total credit of $ 44 when we rented a total of 6 tuxes and paid $ 250/​each for them. Horrible. At least one tux rental should have been comped or maybe a free dress shirt/​dress pants… something! The other men got their tuxes measured and picked-​up at other locations and NOTHING was wrong. Nobody at this location knows what they are doing nor are willing to make their mistakes right. The tux rental manager Olivia stated if we had called her from the wedding about the groom’s shoes, she would’ve personally driven a replacement pair to the wedding venue. First of all, that was never disclosed to us as an option for any «day of» emergencies and secondly, WHO HAS TIME during their WEDDING to be making a phone call like that to fix something that should’ve been checked before the rentals were picked up?! The shoes should’ve been examined to make sure they were not falling apart, broken or defective. Unbelievable. NEVER recommending and taking back all my recommendations sent to my friends already. NO THANKS. The ONLY glitch during our entire wedding planning, process and event. Too bad.

We selected the tuxedos for our wedding at this location and had an awesome experience. I thought buying the wedding dress was a special part of the wedding planning process but our sales rep made the experience of picking out the right tux a great time for the both of us. They took the time to learn about us and get the style right for the guys. I would definitely recommend to another bride & groom looking for a tuxedo rental shop.