TD Bank

Nasty, loud, rude, stupid customer service on their online banking «help» line — and this was after getting passed to the wrong person twice. Worse customer service than Bank of America.
First would not get supervisor, then said supervisor in meeting, had wrong information, insisted they were right and I was wrong (about what I was reading on the screen in front of me!), continually talked over me (when I objected, said loudly that I called them and they did not call me so I should be the one listening when they speak and not the other way around!!), kept putting me on long holds for no reason, eventually hung up on me after I was patiently waiting for 20 minutes. And could not answer my simple question.
This is «Brittany» I am talking about. Like the worst-​trained «customer service» person in the world. This is the quality of TD Bank.
This bank repeats over and over on their phone help line that they are famous for their customer service.
has 336 complaints for TD Bank. Their rating is 1 star.
Better Business Bureau has 1122 complaints in the past 3 years.
Like most of the complaints say: «Avoid At All Costs!»

All I was looking for a simple withdrawal and some change. The clerk who was a female in her mid-​twenties was extremely rude, as if she didn’t want to be there. She never said thank you even once, even though I said it first, and then I tried again by saying «have a nice day» still no response she just kept starring at me. To make matters worse, the «bank» didn’t have any quarters in stock that is ridiculous for a bank. As a customer, how can I trust a bank that doesn’t even have a roll of quarters in stock? The second clerk who was a guy with glasses was polite and offered to put together a roll for me, I was just so disappointed with my overall experience that I told him I’d rather go to Bank of America.
Please look into this matter, so that other customers don’t feel mistreated like I did today. My visit was on June 02, 2015 around 11:30 — 12:00pm if that helps by trying to find out who the young and unprofessional female clerk was, (I should’ve taken her name, but I was frustrated at the time.)

I used to be a customer here and loved going here until TD Bank started charging me for maintenance fees each month and at the time I didn’t have a job. I canceled the account.
Years later I find that this bank is the most convenient. So I went in and Nick Wolf helped me. He was very funny, patient and thorough. Very helpful. He assured me many times that they won’t charge me any maintenance fees and that I keep a minimum of $ 100 in my account each month to avoid overdraft fees.
He also gave me a TD water bottle which is great so I can put it in my car when I work and when I go work out at the gym.
This bank also has public restrooms and coin machines that won’t charge you extra which is great!!!

If you are looking for a banker, a financial specialist, or any short of advise, please go to a different branch. The bank is conveniently located but who are suppose to be customer experts are just accommodated office workers that don’t give a fuck about your finances or your situation.
I am new in the country but they welcomed me as soon as they realized how much money I make as an engineer (we all now how immigrants are generally treated in Boston, specially when is about finances). Today is the third time that I approach this bank to try to sit down with someone so they can explain and clarify my questions about banking, this time I have lost $ 250 on overdraft fees for paying $ 90 over my available balance two days before I got paid. The last time that I came was specifically to tell the manager of the branch that I did not want any amount cover on overdraft but apparently, even after saying that, the overdraft was not disabled and according to her this is my fault for using my debit card as a credit card (she repeated this 10 times, as if I’m a ten years old kid) and they could only refund $ 35 out of courtesy.
Of course if you look in google «TD Bank overdraft fees complaints» you will have more than enough information about this profitable practice of TD Bank.
I’m closing my account tomorrow but mostly because of the poor service of this branch. Back in Europe no bank would loose a client with a $ 4000 credit line for a $ 200 stupid dollars, awful.
Good luck if you have any issues and you have to face this branch

After reading another users review i have to say i completely disagree. I have been coming to this TD location since it opened and have dealt with Kaitlin for years now. She is always willing to help, and always has a smile on her face. I always feel welcomed when i come to this branch.

Service is beyond great :-) the tellers are very friendly and always are willing to help, there is a Spanish guy, I think is Jose… The
Bank is so lucky to have him, he is always friendly and happy it makes my experience going to the bank very pleasant.

I was so happy when this TD branch opened up… I work right down the street and live about 10mins away. I was using the one on Washington St. for a while, but they don’t have parking or a drive up teller. This one has both. 2 drive ups (1 doubles as a ATM) and their own parking lot. They also have one of those Penny Arcades, so you can get rid of all that loose change that’s been building up. The inside of the bank is very clean and the staff has been pleasant and helpful every time I’ve been here.