Golden State Lumber

Janet Zuerner is the best!!! Golden State Lumber is blessed to have you on their team. She’s on top of everything and really seems to enjoy her job helping customers. I am fairly new with them, and never received this level of service elsewhere. Thank you Janet for responding to my emails /​calls regardless of the time of day/​nite. Golden State has earned my business because of you!!! You Rock!

Extremely helpful staff. I went in to get a piece of lumber, got helped, and was very satisfied with the service. Although the piece of lumber was not available in the size that I wanted, the staff there nonetheless gave me excellent service. 5 stars.

All the staff is great but Janet is always incredibly helpful and creative in finding ways to save money and time for her customers. I have used them for years and have always had a great experience.

I purchased a composite door for my house here. I handled most of the purchase via phone and email. Jeff helped me throughout the whole process and was fantastic. He took the time to explain doors over the phone. (When’s the last time someone talked to you about home improvement products on the phone?) He gave me an accurate estimate for when my order would be ready. He also returned phone messages promptly.
When I went to the store, I was treated with excellent customer service by another member of the Golden State Lumber team, who wrote up a sales order. He was pleasant, professional, and humorous.
Like the other reviewers have mentioned, incredible customer service across the board at Golden State Lumber. Although this is a store where contractors shop, it’s friendly to the non-​professionals. I will always return to Golden State Lumber over the big box chain stores.

These guys rock! I had a large special order of insulation which included 2 deliveries per my request. Normally lumber stores are over priced in my humble opinion, but in this case they were competitive and their service was top notch. Hats off to these guys. Their drivers are good people and delivered as promised. I’m not a contractor, and it was nice not to be treated as a second class person as many of these supply companies prefer to deal with contractors.

I worked virtually with Steve Campodonico to purchase some Trustile doors for my place. Steve was great to work with and worked to ensure that I was well taken care of as his customer. We did encounter some issues with our order and Steve was there to help and make things right. Will definitely hit Steve up again for any other home renovation needs.

These guys are great. The place is full of contractors with serious trucks and big projects. I’ve been here half a dozen times for my home projects and I’m treated like I’m just as important as the contractors. They take the time to answer questions and help me find what I’m looking for. I’ve learned a lot and they’ve helped me avoid some rookie mistakes. You can poke around with no pressure, but the minute you need help they jump right in.

I just got back from Golden State Lumber — Brisbane. Oh boy, I haven’t had an experience like that in a LONG time. I kind of forgot what awesome customer service feels like.
I have to admit, I was a little intimidated going there, as I’m not a contractor, in fact, I don’t do any sort of word working for a living, though I do quite a few projects, and am always in need of good, clean wood (the stuff at Home Depot, Lowes, etc. is usually total crap).
I was helped by a fella’ named Andy. What a rare experience. He approached me to ask if I needed help, and then stayed with me for about 20 minutes while we figured out the best products for my project. All while staying extremely friendly and professional (but not overly professional in a cheesy way). I felt VERY well taken care of by Andy. He pulled another guy over for his opinion when we were on the fence between two similar types of wood. I didn’t catch that guys name, but he was really awesome as well.
All in all, I spent about the same as I would have anywhere else, but the customer service was what made this place so awesome. I’m not sure about their pricing for larger quantities, but I can only assume that the prices are even better when purchasing more.

I needed to get some specialty insulation and Golden State Lumber (specifically Janet) was able to get what I needed by the next day. Great costumer service. The crew out in Brisbane is a happy one and it makes you feel good being out there.

Good selection of trim and crown molding. never going back to Home Depoe or Lowes for wood products.

These guys are scumbags and avoid them at all cost. They don’t return calls after destroying my credit rating for an issue between them and my contractor! I paid my contractor in full and even paid these guys after learning they hadn’t been paid. These sobs had a court order against me and refuse to lift it. Lawyer up with these guys if you do business.

Dave Warner at Golden State Lumber is a Door and Windows wonder! As a General Contractor, I’ve dealt with him for about 6 yrs., buying all manner of residential and commercial doors and windows from him. He is really smart, focused, and professional. He understands all the particulars of different types of units for different locations around the Bay Area. He frequently makes suggestions for higher functioning upgrades which my clients appreciate. There are a lot of variables to consider when ordering doors & windows and Dave covers all the bases. His prices are the best in SF & his customer service is great. He has helped me increase my door and window business, saved me time and headaches and educated me along the way. I recommend him without hesitation. The showroom at the lumber yard is basic and functional but nothing fancy. While I’m a huge fan of Dave — everyone — without exception — at Golden State is really nice and helpful.

Friendly staff and lots of material on site. Convenient if you’re in that part of San Francisco/​Brisbane/​South City. The dump yard is just down the road so it’s convenient if I need to pick up some material after going to the dumps.

Make sure you get a good salesman because I have caught them overcharging and mischarging me on several occasions.

Doesn’t get any better than this place! Professional people, fast service and a clean restroom for the ladies! They got it all!

After calling and visiting 7 specialty shops and lumber yards, we ordered 2 Simonton windows and 2 Simonton doors from Sierra Point Lumber. Though they are geared toward the construction trade, Eric and Dave patiently answered our newbie DIY questions over several calls and emails. They also offered the best prices. They were precise and thorough so we had 100% confidence the right-​sized windows and doors would be delivered.
They kept every promise they made. They promised to expedite our order so we could receive it by Dec 31 and thereby save over $ 600 in energy tax rebates. Done! They promised to deliver the materials at 9 AM so we would not incur additional fees from our contractor. They were there at 9 AM precisely! They promised a smooth process. Done!
The whole team was a pleasure to deal with. The receptionist, Angie, is a delight. She was cordial, and had great follow-​up. CJ the dispatcher was on top of everything and made the 9 AM delivery happen. Mike the driver did his absolute best to help us carefully and safely unload the windows and doors. He really went above and beyond what we expected. He seemed to really care that things were done right.
Once we examined the doors, we found an 18″ superficial scratch on the jamb which originated at the factory. It would not be seen once installed, however we feared it might compromise the warranty down the road. We asked Eric to look into it. He followed up immediately with the manufacturer with several emails to make absolutely certain our door would be under full warranty if we installed it. Eric cheerfully delivered the extra service that only the best of the best companies offer. He offered us that rare gift: peace of mind.
At this point, the two windows and doors are installed. We LOVE how they look and we feel a noticeable difference in temperature between these beauties and the old single-​pane windows and doors.
This is your go-​to team when you need windows, doors and lots of other building materials.

After ten years of going here, the Yard Rat tells me I’m a fucking asshole and If I do not want to pay $ 15 for the palette under the 40 bags of concrete I just bought I «can unload my truck and get my money back!». So that’s what I did, and now South City Lumber gets all my business. I suggest you go there instead. If I had a return they charged me %15 restocking fee, even if I put all the stuff back. I rarely retuned items, but sometimes I had to. The gate guys do not like returns and you have to wait forever to get a ticket to go inside to wait and get charged %15.

Interesting, fun experience.
Located just past the City recycling center/​transfer station.
Huge selection of lumber and construction materials.
They have employees that deal exclusively with Chinese and Spanish speaking contractors which is a PLUS!
Drive around and find the lumber/​plywood/​concrete you need, load up your truck, then have them write up an invoice and pay inside. Finally get checked out when you leave.
Extra point: Saw my 1^st EVER praying mantis hanging on some plywood… picked it up and played with it (put it on our truck antenna)…what a joy! Yes, I’m a city boy that hasn’t seen much before: P
Minus Point: On 2 seperate trips, they were out of stock on specific wood items we needed.

Awesome team of people here so I get all the construction supplies I need, a little out of the way for me to get there early mornings but I get everything they got it stocked solid and the price is right!

I am not a contractor, just a do it yourself person. My project; build a deck. So I checked out the local lumber yards close to home and Sierra Point had what others did not. I needed to frame up the deck with pressure treated and they carry Doug Fir with a pleasing red/​brown color. Hurray I do not have to make my deck look like Fisherman’s Wharf green!
You name the dimension and it is in stock (from the small stuff up to girders). While loading some pieces onto my urban assault vehicle rack, I chatted with a contractor doing similar things and he stated you cannot find better quality pressure treat timbers in the Bay Area. Yes I am a novice to this business but the wood was straight, tough, and did not split when pounding real galvanized Canadian nails into it. Being a rookie I needed any help I could get and these supplies gave me no troubles with my project.
I was so happy I kept coming back for the finishing touches. What type of deck board do you need, well they will have it; redwood, cedar, rainforest, composite…
It is a yard worth checking out for the I think I can do this too person.