Bad Dog Tools

I have personally used the Multi Purpose drill bits and they have gotten me out of more jams that I can even remember. I usually save them for the tough jobs that my everyday bits won’t touch. They work as advertised. I have broken a few over the years, usually the small ones and I always bring them back to the trade show where I originally purchased them (an annual locksmiths show) and they simply hand me new bits. Seriously how can you beat that?

HORRIBLE EXPERIENCE! My mother tried to order some Bad Dog products for my father for their anniversary. She’s not too savvy on the computer so I helped her. We made our way through placing the order, but the confirmation delivery email did not state when she would receive the products and the tracking was not yet showing any information. So I called Bad Dog to try and get the information. I explained I was calling for my mother and just wanted to get an idea of when she would receive the package. The girl on the phone seemed to have a slight attitude when saying, «did you look at the email.» I thought I might have misread the attitude so I let it slide and explained the tracking was not yet showing any information so I just wanted to get an idea of the delivery time. She came back with a MAJOR attitude then (no mistaking this one) and said, «it’s on there, you just need to read.» I then said, «why do you have such an attitude, I’m just trying to figure out when my mom will receive this. I see the link to bring up tracking, but it’s not showing any information yet because we just placed the order.» She obviously didn’t like that I was calling her behavior out because she then said, «well if you’d stop being such an idiot and read then you would know.» At this point I’m shocked and trying to keep my voice down because I was nursing my 4 month old son at the time. I told her I needed to speak with her supervisor. She said she was the owner, she’s canceling my order, and then she hung up on me. I then tell my husband about the experience, and ask him to call because the things I wanted to call back and say to her would not have been helping the situation and were not appropriate while I was holding my son in my arms. He looked at the email first and verified it did not say when my mother could expect the package. He then called for me and said the words, «I’m calling on behalf of my wife.» She must of known he was my husband because she immediately cut him off and started blurting out her version and blatantly lying about how it all went down, which was completely irrelevant, all he wanted was to get the order through for my mother. He really didn’t care what had transpired earlier. So he sits and listens, waiting for a chance to say something so we can just move forward. He finally had enough, interrupted, and said, «well I know that’s not how it went down.» Which she came back and said she didn’t want to have anything to do with our family and the order was canceled. So not sure what side of the bed she woke up on this morning and how a simple question of «when can my mother be expecting the package» set her off, but if you’re big on customer service when you order products this is NOT the company for you! My father is building a shop and had plans to order many of their products, but that won’t be happening now.