LaserShip

Everything about LaserShip is horrible! Their delivery service is the worst and their customer service is THE WORST! I ordered skirt from Urban Outfitters and used my work as a shipping address. Not only the tracking information said that it was delivered and dropped off at the front door at 5:47pm which is after business hours, the business closes at 5pm. But also this very day I happened to leave work at 6pm. My office is located in the apartment building and leaving the packing after work hours on the front door in the downtown Philadelphia without ringing the door bell or calling my cellphone does not make any sense to me whatsoever. After writing a complain email to the company I got an email back with no apologies! At this point I don’t trust that they delivered it at all! Horrible!

I ordered from Amazon on Saturday morning early enough to get the package to my door before noon, with a time before 9 PM. STILL WAITING. I have called lasership three times and each time I get told different story, first it was late getting to them, but it shows a delivery attempt, and of course no attempt was made, I was at the front door at the time they supposedly attempted to deliver. Called them and was told you have it today, Sunday, no movement and of course no delivery. Called again and was not able to get anyone while waiting on the call I get sorry we are now closed message. Called and I get told they need more information to deliver, of course they can’t tell me what they need to deliver my package. Having worked in delivery and in customer service for many years, I am wondering how and why anyone would use them. The address is over the door easy to see, nothing blocking it from the street, but they can’t find it. As a delivery driver I know that it can be hard to locate an address but please look at the building first. And most GPS system will bring right to my door. When I called I expect someone to know what is happening not given the run around, and yes working in customer service you need to not place some one on hold and tell them we can’t contact the local office, to come back and we don’t know.

They delivered the wrong package. The person has the same house number but a different city and zip code. I was told they would come pick up the other person’s package, they never did. Amazon has decided to have FedEx pick it up instead.

I have honestly never had a issue with lasership I use them about 30 times a year shipping either same day or next day with Amazon
If you research this company you will find they don’t have actual delivery drivers they are all independent contractors they bring in the work so it’s pretty clear there is no structure or accountability. But honestly never a had issue everything has always showed up early … I only live about five miles from the dc so I guess that’s a plus!

Absolutely the most horrendous customer service. Never answer their phones. Never reply to emails. Tracking shows attempted delivery when I was home all day. Another tracking number shows delivered, same day when I was home but nothing arrived. What a pitiful company. I hope they shut down. They don’t care about customers.
Unfortunately
uses these clowns and even their reps acknowledge how inconsistent LS is. Lasership, you’re a joke and a disgrace. So disorganized and unprofessional. I even called on Sunday morning during normal hours, no one bothers to answer. Are you that incompetent? Apparently you are.

Wow. Cant believe Amazon does business with this «company». Look at the various reviews this company has throught the Philly/​Dc area. Just another company that will close down once amazon pulls its partnership
Ive had multiple (in the hundreds) of items from Amazon delivered to my home address. It just so happens that this time (for the first) Lasership was set to deliver it. Of course like all other reviews they failed and they told Amazon that i dont have a deliverable address. Funny how USPS, fedex and UPS have never had problems.
I have already contacted amazon and told them to never have products delivered to me by these people

Amazon tracking said delivery attempted but no tag on my door. So no proof they even came! I was home during this alleged «delivery attempt» and no ring or phone call. I called Lasership and the representative told me that the driver said she tried to call me 3 times. Complete LIE by this driver as my caller ID does not show any call from the driver. Amazon should not be using this business. No proof they came (no door tag) and no proof they called (nothing on my caller ID). I am not confident that my package will be delivered tomorrow as they say. Will probably have to go there in person to pick up my package and speak to management.
UPDATE: 3÷2÷16
Was told by Kevin (customer service representative) that the GPS scan did not match the attempt and that they were going to look into it. I called the office this afternoon and was told that the driver took my item home last night!!! I can’t believe that Amazon does business with a company whose driver’s would lie about attempting delivery and then take my item home with them. Absolutely no faith in this company and I’m wondering if my package will be tampered with because the driver took it home.

JUST TERRIBLE!!! Left my package on the road by my mailbox in the rain.

Worst liars!!! They lied multiple times saying that they did a failed delivery attempt although my building has a doorman ²⁴⁄₇. They also once said delivered while it was obviously not! Worst courier ever and I hope that Amazon cancels their contract with them ASAP.

Awful liars.
Amazon send me a package via Lasership (same day shipping on a Friday) and I get a notice that the package was delivered and left at the front door. Amazing because I live in a building in Philadelphia with a doorman.
I call Amazon, complain, they resend the package again same day (now Saturday) again via Lasership. This time the Amazon representative makes a special note on the delivery that the package can only be left with the doorman of the building. Again, at almost the exact same time of Friday, I check and the package was delivered and left at the front door. Again, the doorman says no courier service arrived.
It’s funny because I’ve had little issue with the USPS or FedEx/​UPS delivery packages but Lasership for some odd reason just can’t get figure out how to leave a package with a doorman.
At this point I would recommend to anyone in the Philadelphia area to avoid same day shipping on Amazon as Lasership seems to (oddly) be their preferred partner. It’s worth waiting a few extra days to be assured your actually going to receive your package (s).

Reordered from fanatics since they gave me a credit due to my last package getting lost. lasership amazingly the delivered package. Still a horrible company to deal will continue to avoid at all costs. I’ll never order from fanatics again cause of them

The worst.
My package was delivered to this distribution center on ¹²⁄₁₃ and I got an error of «Delay in delivery due to external factors.» The package was supposed to be delivered 12/​14, but when questioned LaserShip said they had «too many packages» so they can’t deliver it.
I called the LaserShip customer support and they just suggested I ask Amazon for a replacement. She said it’s too much work at this point to even search for the boxes.
I don’t understand how this is possible. Just deliver boxes to the address on the label at that point.
I’m guessing LaserShips’ stellar employees have been helping themselves to early Christmas presents.

I hope whatever thief piece of garbage that registered my package as delivered trips and falls and knocks their teeth out. The package was NOT delivered, I don’t have my items. Total garbage liars who have now stopped me from ever ordering same day again. Screw you Lasership. You’re awful human beings and I hope you go out of business.

Horrible with deliveries. I have food service deliveries (blue apron and plated) that have not made it and the food was ruined or it didn’t show up at all. If I could give less than a star I would.

Lazership Couriers & Delivery Services sucks. This is the 6^th time they’ve lost a package. Why is this company still in business? Why do major retailers still use this company? I’m reading all of these reviews and all they do is lose your package. I just can’t believe how consistently incompetent they are. It’s ridiculous. I’ve never heard of laser ship before that first time I ordered. Every time they mess up a package I come back here to update my experience and there are hundreds more horror stories like mines. I hope the BBB takes action against this horrible company.

How convenient! My package was delivered and placed «between my door» according to the tracking at 8:55 pm. Note this is 5 minutes prior to the 9pm deadline «guaranteed» by Amazon.
Here’s the issue. they completely lied. The package was never placed between my door or delivered for that matter. I was home…
If you get 1 day or same day… forget it. Consider your amazon prime. wasted with these guys.
I’ve received packages from lasership one other time. and it was ON TIME. After reading reviews I relive I was extremely fortunate. God bless your Christmas presents because I guarantee the drivers open the boxes and decide if it makes it or not.

Chalk up another, «I wish I could rate them with a minus» review! So I ordered a memory card that I was supposed to arrive at an Amazon Locker the following day. Cool — not stressed, I got the shipping confirmation and tracking number. I had NEVER heard of LaserShip; ever! The next day arrives and around 5pm that day, I had not yet received the email with the code to the locker. Although the delivery time was anytime during the day up until 9pm, I usually get the code by 5pm, no later than 6pm. At 7pm, I check Amazon and the shipping notification says that the package was delivered — TO THE FRONT DOOR???
How do you deliver the package to the front door of an Amazon Locker? I called customer service and the rep. immediately says, «I see the problem right here!» It was delivered to the front door of a 7 – 11? I wanted to get super rude with the person on the phone but I knew it wasn’t their fault.
The person said they would have to open an investigation. My opinion is; they should investigate the driver being fired for lying and/​or being incompetent. How hard is it do deliver a package to a central location and leave the code like you’re supposed to?

This company is the reason no star or negative star reviews should exist. Their website claims my package was delivered yesterday and it is not here. When I called customer service, the operator sounded like he was either half asleep or high. He repeated several times, «You don’t have that package? You should have that package.» No, I don’t have my package, that is why I was calling. I am aware I should have my package, again, that is why I called. He also told me, «That is unfortunate.» What kind of customer service training do these people offer? This is ridiculous. I should have known what to expect when I hadn’t heard of the company. Then I came here and see that they have 1 star with 36 reviews. I have never had this problem with UPS or FedEx, as apparently their drivers know what they are doing, unlike Lasership.

Wish I could give them zero stars. If you’re in the Philly area and have a shipment coming from Bristol, I hate to break it to you– you’re not going to get it. I was home and tracking my shipment when suddenly it was marked delivered with no delivery in sight. Their customer service was awful. She basically called me a liar because the driver marked it delivered. It’s not here. Amazon sent a replacement via FedEx /​UPS like they should’ve from the beginning. At least UPS/​Fedex are actually accountable unlike these guys!

Another one day delivery and guess what? Another package NOT delivered. Says delivered at 12:14pm and left at front door. Not to my surprise my order isn’t at my front door or my mailbox area… WTF Lasership?!?
Tracking number: LW12524625
Is it possible I can get my delivery today as promised???