Safeway

Don’t buy milk at this store. They always have milk stocked beyond its expiration date.

Not enough staff, only 1 real checker at 5pm weekdays. I asked to speak to manager once cause there was 10 people in Line at 5pm, and the clerk rolled his eyes at me. The manager actually told me he could do nothing about staffing levels, only Pleasanton could, (corporate offices.) Produce old, deli sometimes not staffed, meat and produce generally share the same staff. Once I saw the store manager stocking shelves then getting called up to service desk because it wasn’t staffed. Bathrooms dirty. Prices horrendously high. How can anyone think this store even compares to how a real store is run, ie wegmans? In California Safeway is like a wegmans, here it is worse than ALDI. Most people in broadlands just avoid this store and shop at harris teeter/​kroger. This location should just be closed if it can’t compete.

This store is horrible in terms of customer service. They never have enough registers open. And I always have to page someone for assistance at the seafood dept.

Produce is subpar. Always looks old and overripe.
Frozen department often sells freezer burned goods.
Prices are higher that the competition.
Gas price is high too.

No idea how this place is still in business. I only go here out of convenience if I have to. Everytime I do go into this Safeway it’s a terrifying experience. This last time was my last. The smell coming from the soda isle. it was well nauseating. All I wanted was some Root beer to mix my beloved amaretto in but I had to sift through a whole pack of expired Barqs to find one that wasn’t expired but expired in 2 weeks. I implore you if you shop here check the expiration dates on everything! ⁴⁄₅ items will be expired!

I’m not sure what’s up with the bad reviews for this store. It’s clean, it has a variety of items from cheap off-​brand canned food to expensive organic bottled drinks. The place is usually fairly empty and the staff are always willing to help. I think the main problem people have with the store is that there never seems to be enough staff — it’s almost like they run a skeleton crew. However, if you don’t need any help with shopping, this place is excellent and cost-​effective!

Poor service. It took me 15 minutes to check out and they wouldn’t open another register. Prices aren’t that great anyway. I can’t wait until Whole Foods comes to Ashburn.

Just moved to the area from Alexandria and am slowly zeroing in on the «good» grocery stores in the area. This Safeway is the closest to my home, but sadly it’s the worst grocery store in the neighborhood. I keep going back to it for proximity, but I have vowed to stop. My major complaints are lack of staff in the store itself (hanging out at the seafood counter for ten minutes yelling «hellooooo»). Lack of products (for instance, could not find a fresh whole chicken on two visits now), and the checkout process is awful. On my most recent and final trip, I ended up leaving my basket on the conveyor belt after waiting five minutes at the register.
On a previous visit, the store manager was running the only checkout line that at the time was at least 7 orders deep. He was also running the customer service desk from the checkout lane. So as people approached customer service, he would tell them to get on his line. Meanwhile, it took him 10 minutes to check out my relatively small order because he was multi tasking. That, and he was yelling at the special needs bagger person. which honestly could not be more uncomfortable. «Because I SAID so that’s why.»
It’s not a bad looking Safeway, but it seems their staffing issues and management could use some fine tuning. In an area where you can’t swing a dead cat without hitting a grocery store, I don’t know how they continue to survive.

I’m not sure what all the complaining is about. Maybe my grocery store standards are just low. When I started shopping here two years ago I’d have rated it a solid «pretty good,» but it’s only gotten better over time. The employees were always very nice, and by now some of them know me well and we have a nice chat while they ring me up. The staff has grown and improved, it’s more organized, and there’s more variety of products now. I always find fresh produce (unless I’m trying to buy something like dragonfruit). I don’t find the prices to be unreasonable, and with a club card I can actually save quite a bit each trip. I also save a lot on gas.
I get the impression lately they’re really trying to up their game. I actually enjoy coming here. These days I’d even call it «good.»
Oh and the (women’s) bathroom has been clean the few times I’ve used it, though they’ve been out of paper towels once or twice.

Not clean, low stock and I think a little longer on the shelf than I like, sometimes surly store crew and management that doesn’t seem to care. The bathroom is a real sh** hole. Gotta be lots of unhealthful things in there.
2 – 2016 New management and new and new teamwork. Good selection and prices also. The store was clean and bright. I wish the configuration did not include isle breaks — it is like going into an intersection in Manhattan. Overall though greatly improved

As far as grocery stores go, I’d rate this Safeway as average. They seem to have a bit of an issue stocking and keeping the aisles clean, but for the most part everything is well kept and in order.
The issue I have here is the staff. I don’t mind the «Did you find everything you were looking for?» comments. I expect that. But it seems like every cashier seems to want to discuss every item I’m purchasing in great detail.
«Ooh, someone’s buying a LOT of toilet paper!»
Spoiler alert: I’m buying food, too, and there’s really only one end game there. But thanks for noticing, and announcing it to the rest of the store.
Last night was the final straw though. I had a bagger who decided he needed to loudly declare just how much food I was buying, making comments like «I bet you can’t WAIT to get home and eat all this.» and «You look like you could eat a LOT.» Everybody around me turned to stare. I’m overweight, yes, and I generally don’t care about my size. I’m happy, but at the same time, I don’t go to Safeway to be fat shamed. Having somebody try to humiliate you is not really part of the shopping experience I’m looking for.
I went to Safeway to buy soup for my sick wife. Instead I got insulted, and Safeway lost a customer. I will miss their amazing Tomato Basil soup (it’s seriously good) but the commentary I can do without.

Gasoline warning! Safeway charges 10 cents per gallon to use a credit card to buy gas. The exact same amount you get as a so-​called discount after you spend $ 100 there. check it out — the Safeway is the most expensive option for gasoline anywhere near Broadlands or Ashburn.

No self checkout. Clerks try to pronounce your name off the receipt out loud and ask probing questions. Many produce and spices are expired. Just an overall depressing supermarket experience. I will gladly drive the extra 2 minutes to Giant to not have to deal with the checkout mess.

Nice, clean, Safeway. It certainly beats the Harris Teeters that is on every corner of Ashburn. This one has a Starbucks inside which is a bonus. I would much prefer to hit Wegman’s, but Safeway will do for a little variety. I feel prices are a little higher than Wegman’s…but for a quick stop when I am in Broadlands it isn’t too shabby.

Pretty bad store. Not well stocked, somewhat unclean, dodgy stock rotation, and a dearth of staff with the ones available being unhelpful or down right rude on a bad day. They have some 15 checkout lanes and I have never seen more than 2 ever open. There are plenty of options within 3 miles of this location, so compared to competition, Safeway just isn’t cutting it. I don’t despise this particular store, but it just doesn’t have any edge to make it a go-​to choice.

Stopped at their gas station in front of the store. Everything worked and was in order. Didn’t shop in the store though.

It seems like this store is going out of business. My observation is primarily due to the sparse employee presence, poorly stocked shelves and old looking produce/​meat. Safeway proudly advertises, «Hot french bread at 4, 5, & 6 or its free!» There is a sign stating such next to the french bread display. At 4 pm today I asked the employee behind the bakery counter for a loaf of hot french bread. She replied that she hadn’t made any yet, but would possibly have some by 5 or 6. I asked if it would be free, and she looked confused and left the area. I feel kindof sorry for this store even though they did not fulfill the promise of hot french bread or free…

My husband refuses to shop at this store because the bathrooms are disgusting and no one seems to care. He talked to the manager, came back later and guess what-it’s still nasty. He came back again– sorry, it’s still dirty.
Personally, I don’t like it how if you go early in the morning, you can’t find anyone to check you out! This has happened more than once. Why open so early and then not have any cashiers on hand? One time as I was walking around trying to find someone to ring up my items and, someone came up to me and said «you are supposed to come in the back».
What!!! I know it’s early in the morning but with a nice coat and purse do I really look like a stock girl? Just ring up my purchase please and thank you.
But nothing is worse than shopping in a Safeway in Southeast DC so I will give you an extra star for that reason alone.
Edit: People always want to start something. I used to live in Southeast DC because I moved here from out of state. Therefore it is within my right to comment that I’d rather hunt and kill my own food than shop in the SE DC Safeway where the cashiers are rude and treat you like you are a prisoner and they are the warden. If you don’t like that I said that, encourage Safeway to have an employee training program and get over yourself.

This grocery store is the closest location to my house, and since I was in this shopping center yesterday, I decided to stop by to check out their prices on the frozen meals I usually buy for lunches at work.
I never really go in there since I usually shop at Giant, but I was pretty pleased with the selection that they had to offer as well as the prices and deals. In the past though, I’ve paid some not-​so-​reasonable prices for random items. I remember I came once to pick up a container of parmesan cheese and ended up paying $ 6 for something that should have been half of that.
The service is okay… it seems like a lot of the employees walk around like they are zombies. I’ll probably come back next time I need groceries.