Mike the Hatter

Terrific selection, service and price. Thoroughly enjoyed my visit and purchase. New loyal customer

Great customer service. Went in, got shown the exact hat style I was looking for, and left as a very satisfied customer with a cool new hat.

The manager, James, helped me tremendously. I have a XXL hat size so it’s hard to get anything cool but I left Mike The Hatter’s with 2 great hats. James rolled the brim on one more for me and steamed another one a bit larger for a perfect fit. Huge selection, good prices, and great customer service.

Wow. What an exceptional customer service experience. We went to get a hat for my wife and Sam was incredibly friendly and helpful. They seem much stronger in men’s hats than women’s but were very accommodating. They make you feel like family. Highly recommended. I will only go here for hats from now on.

Where to begin?! I was looking for a distressed top hat. I found 2 online but couldn’t decide which to order and both were small for me. So I began my online search for a company that could possibly stretch either hat. It was then that I found «Mike the Hatter». I called with 101 questions, everything from the amount of stretching they could do on a hat, how much it would cost, the turn around time, the shipping cost and even their opinion on which hat they thought was the best find! Can you believe it? He said sure send me the 2 pictures and I’ll give you my opinion! Talk about customer service! Marlon (Mike) was the most pleasant person to work with. I live in San Diego but if I ever was in the area I would definitely drop in to meet the guy! I can’t begin to say enough about my experience!

Outstanding work. My fedora was structurally sound but very, very dirty. I thought it maybe could get clean enough so that a person with mediocre vision wouldn’t notice the stains in artificial light. They got the hat completely clean, so that it actually looks new (even in sunlight). Took about two weeks or so, including time on its way to and fro. Not cheap, but an excellent price/​value ratio IMHO.

I worked with James on having him clean my favorite hat. James was very helpful and responsive. My hat came back better than ever and even smelled nice as well. I will be using there service again the future.

in french; «chat — chapeau»
in spanish it’s «el gato
in a sombrero»
Stopped in yesterday at the new location in a nondescript strip in Broadview Hts. I’m missing the downtown location, but what can you do. At least it is close to a Swenson’s. Anyway, the store is nicely laid out, the service as good as ever.
I have always had a hat fetish. Used properly, they are an aesthetic statement and an attitude as well. They give one opportunity to use hat etiquette. It will set one apart from the hipsters with porkpies and bros with ball caps.
Gentlemen, remove your hat in an elevator when a lady enters. Remove it when indoors. Remove it for the fairer sex. Tip your hat to another gentleman.
Use it with style, grace, and aplomb.
And please put it squarely on top of your head, or tilted forward if feeling especially brooding or rakish. Do not wear it tilted back or risk looking like Tom Sawyer or such.
Carry on…

This place is like stepping back in time to a time before President Kennedy decided that he didn’t really need that hat for the inauguration. Whether you need a cowboy hat, a dress felt hat, a straw hat or a beret, they have it all. They are very knowledgeable and will help you to identify which style will work on your head shape. The prices are pretty reasonable.
My only complaint is that they have a ton of inventory but it tends to skew towards the lower end. If you want a Stetson, it will probably have to be special ordered.

Ive had my Tweed Flat Cap for almost four years now and over that time it had built up a substantial amount of grime and smoke damage so I figured it was way over due for a cleaning. These guys did good, the cap looks practically new and had no signs of any shrinkage. The shop probably has one of the better hat selections around and the prices arnt bad. If youre looking for a different hat Id say check them out, just call to find out if they are still in downtown Cleveland as they are about to move.