My Personal Trainer

Let me preface this review with the notion that I hate to exercise!!! I am a sedentary person by nature. Therefore, if My Personal Trainer’s regimen can work for me, it can work for anyone. When I signed up, I was told that I would only have to spend 20 minutes 2 times per week lifting weights with them along with following their dietary instructions (which for me was just staying within a caloric range and drinking enough water since I already eat «cleanly» and am very particular about what I put in my body.) I am beginning my 3^rd year here and I have done only that! Within the first year I lost over 40 pounds, and I have been able to maintain that for this past year.
If the trainers would have told me that I would have to attend 3 – 4 exercise classes per week when I first started the program that would have never worked for me. I will always find something better to do then attend an exercise class for an hour 4 times a week. But how can you not work 2 — 20 minute weight-​lifting sessions into your week? Another plus to this place: you have to schedule an appointment so it’s not like showing up at a gym where all the machines are taken and you have to wait an hour just to start your routine. Plus, the appointment makes you accountable to someone else who will call you if you don’t show up. No excuses allowed here!
Most importantly, these trainers know what they are doing. Most, if not all the trainers at this location have a degree in exercise science. So even if you don’t want or need to lose weight, but just want to be stronger — this is the place for you!

Overall, this business gets two stars. I signed on with this gym after a long sales pitch and a convincing program. I informed the trainer that there was a possibility of my moving and he responded saying that that wouldn’t be an issue because they have a «moving policy» where if you move a certain distance you can legally break the contract. Oddly, he had me sign a two-​year contract with the knowledge that I might move. OK. Well, I was very content with this company until… I had to move suddenly due to a new job. Upon moving, I emailed the studio thanking them for their wonderful service, giving them my new address, and asking what my next step would be in order to leave the contract. NO RESPONSE. I start getting phone calls twice a week from their financial company. I texted my trainer stating the problem and thinking maybe he missed my email. NO RESPONSE. I call the studio and leave a detailed message. NO RESPONSE. The only one I’m getting calls from is the financial company.
It’s very sad to me because I believed in this company. Their program was working for me, hence two stars instead of one. Instead I have to leave a complaint and a warning to those looking into joining this gym.