The Home Depot

If you need anything other than a basic screwdriver this is not the place for you. The owner of this location must have lost a bet. It is too small to carry everything needed for a simple project. Most of the staff is trained in non helping. I ask for a coupling and get asked «what are you doing with it?» That’s their way of saying I have no clue what you are talking about so let me stall to try and figure it out. The first two times it worked but after that it becomes obvious that they have no clue what they are doing. Better off going to another location.

UPDATE (4−28−13) ~ I took the products to the Home Depot on Stockwell Drive, in Avon, MA. Not only did they provide me my refund, they gave it to me in cash and didn’t ask for ANY identification. This illustrates the fact that the Management at the Brockton store has little concern for customer satisfaction, the signs stating «no-​hassle returns» are whimsical at best, and the Corporate customer support staff (who supported the Brockton stores decision not to take my return) were too lazy to know their own store’s policies.
Go to Lowes or Ace. Far better customer service than the Brockton, MA Home Depot !!!
— — — — — — — — — — — — — — — — — — — — — — — — — — –
The Management at the HomeDepot on Crescent Street, in Brockton, MA, seems to do as they please when it comes to returns. Lowes may be a better location to shop.
On April 27, 2013 I entered the Brockton HomeDepot Store #2611 to return two products that I had purchased for $ 9. in Dec. 2012. While I had my original receipt, I was told that the receipt is only good for 90 days and it had expired a few weeks ago. They told me that they would provide me a credit (perfectly acceptable). They then told me that, despite having the receipt, I would need to provide ID. Not having my driver’s license with me, I presented my Federal employment ID which has my name and photograph but it was turned down. I asked to speak to the Manager and a Manager Joe Pratt told that they don’t accept Federal ID, only State IDs or Passports. I called customer service and was told that this is corporate policy.
I’ve served my Country for almost 30 years (Military & Civilian Gov). I can’t believe that Federal ID is an unacceptable form of identification, in this store or any other in this Country. Further, I have photos of signs posted by HomeDepot, adjacent to the Return Desk, which exclaim «No Problem/​No-​Hassle Returns» and their posted Return Policy doesn’t state anything about acceptable forms of ID (or the need for ID).
In the end, I drove from my home to make the return and had to return home with the same products in hand and no refund. I can’t believe they put me through that even though I had a receipt in hand and Federal ID… all over a $ 9. return.
Dissatisfied with the Manager’s and Corporate Customer Service’s lack of «resolution», I filed a complaint with the Massachusetts State Attorney General’s Office tonight.

Nails, hammers, lawn mowers, shovels, screw drivers, flash lights. Lol must I go on? It’s a hardware store.

I sort of like this Home Depot!!! The staff is no where in sight, the selection is good, layout is good, organization is good, the checkout lines (I find) are always so long here though. I really don’t like to come here though because its in Brockton and I don’t like Brockton. Check out Norwood or Avon, or if you like Brockton go to the Brockton store because its not half bad, the really only bad part is the employees here.

Came here to pick up some prepaid potted plants for a wedding.
There was plenty of parking as with most Home Depots. There is a greeter right when you walk in the door available for questions or «directions». The customer service person was friendly and had the plants ready for pick up on a flatbed cart. We were in and out in about 5 minutes.
The plants could have been in better shape. Some of the leaves were dead, dried up, or had been eaten by bugs. The parking lot could use some cleanup or a repavement.