Walmart

Awful customer service, rude and incompetent employees, and filthy! I walked out yesterday and will never go back there again.

I wish I could give this store no stars. They are terrible. Twice I have ordered things online and picked them up at this store (they are the closest). When you order online you have to go to this desk in the far back. Both times I have gone there has never been an associate there. There is a sign that instructs you to touch the screen which is supposedly suppose to alter an associate that you are there. The first time I went to pick-​up my order I waited almost 20 minutes for someone to help me. I chalked it up to a busy night– maybe they had a few call-​ins, who knows. But then this past Tuesday evening, about 6PM, when I went there the same thing happened. I go back to the desk, touch the screen and wait. Meanwhile numerous associates are walking by. None of them greet me or ask me if I’m being helped. When I finally get someone’s attention she rudely replies «Did you touch the screen?» Um. yeah I did 20 minutes ago. She says nothing and proceeds back into the stockroom. By the time I finally went out and tracked down a manager I was furious. No apologies– nothing. Fine so I left.
Two days later my brother decided he didn’t want the PS3 I got him and wanted to exchange it for another gaming system he liked better. First he waits in the customer service line for 40 minutes only to be given a hassle about exchanging it although he had all the receipts, ect. So I called the store. The first time I called I was sent to the fitting rooms??? Where the woman who answered was SOOOOOO rude. She says «how would I know, I work in the fitting room?» So I calmly asked her to transfer me to a manager. Well wherever she transferred me to did not answer. It just rang and rang and rang. Finally I hung up and called back. The phone must have rang for 7 – 10 mins before someone picked it up. I asked for a manager only to be placed on hold for another 5 mins. I did eventually get to speak with a manager but it was not only a struggle but quite a hassle.
This store either needs more help or better training. My feeling is that it needs a little of both.

selection is poor. A bit dingy at times. I feel like I am in an airplane hanger when I come here.

I’ve worked in retail management for years. I was disgusted! I went in for the soul reason of purchasing water for our cooler. These bottles are only found in the front of the store by the door. I know, I missed them twice. I went to a register to ask if someone could assist me with lifting them and getting them in a carriage or my car? The girl took about 10 minutes to finish with someone in front of me because she and the male manager were busy laughing and joking while customers were waiting… that should have been a red flag right there. Finally at my turn, I asked about purchasing the bottles and she looked at me like I was 2 saying where was the «thingy» to scan? I later realized she was telling me to go tear the bar code off the bottle and bring it back to her? Hello? No code in the computer or no one to ask? Rip off a label? Seriously? So I went out of line and back to the bottles except I picked up the 2 bottles and brought them in a carriage to the register… what I was trying to avoid. She was still laughing with the manager and when I waited in line another 10 minutes gave me a look like I had inconvenienced her. I asked «Is there a problem if I ask someone to help me lift these in my car?» Her reply was this… «I won’t be the one lifting them so it doesn’t matter to me». WHAT??? I was shocked. What did I do? There was one manager running around cracking jokes with the girls and another manager was busying visiting with some friends and holding a baby. The line at CS was 20 deep with 1 person working and I’m getting attitude from a teenager because I’d rather not throw my back out if I didn’t have to. In the end, I loaded up the carriage, put the water in my car myself and that was that. If I need a gallon of milk, sure, I’ll stop but now I know why I go to Target instead. Like I said, I’ve worked in retail management for years and if this young lady worked for me, or any of my collegues either, she’d be picking up her last paycheck and my managers would be having some serious re-​training.

Only good for a quick buy of something. Most of the time out of stock of most thinks. For some reason never has milk. Customer service is not the best.

It’s Walmart AND it’s in Brockton… what do you expect? Some good cheap clothing & housewares, deals on dvds & pet products too. We normally don’t shop the grocery section but got some milk & Breyer’s ice cream last time… speaking of, the cold dairy section was severely picked through on the Friday night I was there. Like I implied before tho, this Walmart is no more or less cleaner than the others & the employees are shabby-​looking themselves, especially the slow-​as-​molasses, grouchy dressing room attendant. However, the last few times I’ve gone, the cashiers at register 1 (a guy & a girl), across from the optical station have been friendly & personable. Also, if you like Boston sports team shirts & etc… you could find them here.

I will never step foot in this store again. Ever.
I have been to this store plenty of times over the years and though my experiences have always been less than stellar, the experience I had yesterday has sealed the deal.
First, messy and disorganized doesn’t even describe it. I cut them some slack at first, it is the holidays… I literally had to go price check every item I wanted because nothing was in the right place. UGH.
Went to the service desk to get my company’s tax-​exempt number, waited for 10 minutes for an assistant manager to casually make her way to help me. The CSM walked by and said he had something else to do. Seriously? So when she shows up, she has no idea how to look up my # but supposedly she is one of the only ones who can do it. Fantastic. Her, «can you go do your shopping and come back?» me «it’s already done.» her: loud grumble: Oh. I’m sorry. NOT. In the midst of this, she takes a personal call on her cell. COME ON. Finally gets me a number and sends me off with a smile. Thanks.
Get in long-​ass line. There are two registers open. Lots of Walmart clad associates just wandering but NOT working the registers. Totally efficient. Maybe they are organizing the merch on the shelves, riiiiiight.
So we get to the cashier. I hand her my tax-​exempt card. Tell her what it is. Make sure she acknowledges it. Good to go? HA. She scans the entire order through — about 30 items, couple hundred of dollars. Realized she had to put tax exempt in before. Needs to void and re-​do entire order. WHAT?! We tell her «no thanks, we have to go» (Which we do, we’re on work time and its 5 minutes before our office closes) She calls over another manager, he does something to the computer and walks away. Still being charged tax, he comes back. «We have to ring it all through again…» Again we say, «no thanks, we have to go.» My co-​worker asks if they can hold the carriage and she’ll come back in the morning to buy the stuff. Manager says «sure!» She repeats herself to confirm. He says, «Well, I can’t guarantee it will still be here…» That’s where we walk out.
Seriously the WORST customer service ever. EVER EVER EVER. Waste of MY time and my company’s time.

They’ve been improving over time, they’re still slow.