Mullin Plumbing

I recently had Shawn and a helper perform service at my residence. They were very professional. My problem was not easily detectable, so they came back a second day to resolve the issue. The pricing was fair and the repair was effective.

Had «plumber» come out for clogged drain since I had used them for my mothers house in the past.
I had to help him the whole time he was here. Could not even locate the clean out. Seemed very inexperienced and frustrated. After jacking around for an hour he finally gave up and left without resolving the issue. Said would be back 1^st thing in the morning and then nothing. Called them around noon and said someone would be out after 6. Decided to go to home depot and rent powered auger. Had the problem fixed in about 20 minutes.
They had the nerve to send us a bill for 2 hours of work when nothing was done besides breaking our clean-​out plug. Will be forwarding to our attorney to handle. Tech even left his ladder.

We’ve used Mullins numerous times in the past but will not moving forward. We had a major water leak in our garage closet that housed our water tank and AC unit. Both units had to be removed the fix the leak and the team that fixed the leak and took out the water tank was great! It was on a weekend and they were in and out in 2 – 3 hours. However when we went to have the unit re-​installed (in a closet that had just been dry walled and painted the day before) they lady taking appointments said it didn’t matter which went in first — the ac or the water tank so the way it worked out the ac people came first. Well that left Mullins with a smaller area to put the water tank back in and the pan underneath. From there it was a downward spiral. The two technicians here trying to put back the water tank back in and for 4 hours they banged it against my newly painted walls. I was then charged the 4 hours of them ruining my wall but then they took off that time after I asked them about it. After them being at my house for nearly 6.5 hours they still didn’t have it back in right with the pan under the tank. The next day a supervisor came out and said after 5 minutes it needed a smaller pan so then they were able to make one and they came back out. I just feel the technicians were not qualified to do the job and left making a huge mess. The restoration team at Mullins did come out and fix the wall and repaint it but I felt I was over charged and this could have been a simple reinstall had the water tank gone in first which I was told wrong by their team. I feel like the supervisor is just wanting to get paid and could care less about customer satisfaction.

Today we had Steven come by and unclog our kitchen sink. Not only was he very kind and friendly but he also informed us as to what was the likely culprit of our clog and told us how we could prevent future clogs like this. We tried to tip him several times but he refused; instead he just asked that we call them back if we ever have any other plumbing problems. Markwayne has helped build a Fantastic company and employs great and very qualified plumbers! Thank you so much, Steven, for all your help and prevention tips! We won’t forget you :)

I can review them in three words expensive, unreliable, rude. I felt bullied by this company and won’t be using again.

Called 3 places and Mullins helped me right away with price quotes and service. They were at my house within an hour on a Saturday. The other places never even called me back until that following Monday. Not good when you have a flooded garage.