Robertson Tire

We own 5 vehicles in our family and it has always been a pain when we have had tire issues. I’m not very good at waiting, so typically chose not to wait in the waiting area of tire shops because its not a great atmosphere. I usually have someone come get me so I can get other things done while my car is being serviced. Last week, I purchased a pre-​owned Lexus and had it inspected prior to purchase and was told tha! t I needed 2 new front tires. I immediately had an unpleasant feeling… knowing that I was going to have to deal with a tire shop (I know that this is silly). I ended up purchasing the car and that evening, after 5:30, started researching where I could get the same kind of tires online. I spoke with a couple of other shops and then, because there is a new Robertson tire less than a mile from my house, I decided to call the 68^th and Garnett location to ask questions. They picked up the phone, even though it was after hours (HUGE in my mind), they let me know that the tire that I needed was on back order, but suggested another kind (ANOTHER WIN — HELP ME SOLVE MY PROBLEM). When I asked how long it would take to get the new tires and have it aligned, they did not try to upsell me on alignment warranties that I knew nothing about (THANKFUL) and they let me know that they could get me in early in the morning because they opened at 7:30am (ANOTHER WIN — MEETING MY NEEDS OF B! EING IN AND OUT BEFORE 9:30am). I decided that I could suck it up and wait in the shop and try NOT to be a diva. When I arrived, Dave McClain greeted me warmly, got my keys, and let me know that they would get me taken care of quickly. I asked about Wifi and he let me know where I could find that information and he was super friendly, making me feel at ease immediately. The waiting room was spotless, the coffee was hot, there was a brand new TV where I could chose the channel if I wanted, the chairs were comfortable, over-​sized and nice and it was set off apart from the checkout area, so the atmosphere was significantly improved from my past experiences at tire shops. I was so impressed that I decided to spend the time telling you about it. I own my own business, so know, all too well that the experience of your customers is so important and that retaining customers you already have is significantly less expensive than gaining new ones. Just so you know, you definitely have a new, very pleased customer — that will sing your praises and! share the great experience. I know it sounds so silly to be impressed by a tire shop… but I was! Great job! Shannon Wilburn