Beth Abraham Family of Health Services

I would never recommend this place to anyone. The sad part is that it was recommended to me by friends who’s loved had a good experience. How long ago was that God only knows. My mother is currently in here after a partial foot amputation for short term rehab so she can walk again. She suffers from depression and anxiety. Unfortunately this is an inconvenience to anyone who roommates with her as they will not be able to get sleep due to her crying. Her roommate requested to be removed from the room so she can get rest. No hard feelings but now I’m seeing what happens to someone in my mother’s condition once they are completely alone. I have to work so I have no choice but to call in during the day to get updated on my mother’s condition. The nurse’s station in the morning is terrible. Every time you call, instead getting a person who picks up the phone to address you, you get literally a hang up. My mother hurt her harm and her leg trying to reach for the phone, the phone fell and she tried to go after it. I called the following morning from work since it happened during the night and I was home. Instead of someone picking up and got instead a hang up. I called back to get someone and the phone continuously rang. I called admissions who told me I needed to speak with a Nurse Smith. She put me on hold to locate her and then transferred me. Again all I got was a continuous ring. Called admissions again who said «I was just speaking to her». She transferred me again and finally she picked up. Barely had any real knowledge of the incident. My sister has had the same experience when she calls as well. No pick up or she gets hung up. I told my mother to ask for assistance when she needs it so she doesn’t get hurt. She cried and said that no one pays attention to her. Yesterday morning I get a call from my sister. I had the day off and was dropping my daughter off at school. She told me that an Aide had hit my mother on her amputated foot and that they had our mother in a diaper. Thats another thing, they are quick to diaper you so they don’t have to help you to the bathroom much or get you a bed pan. I grabbed the first cab to the facility. I went straight to the Nurse’s station, demanded to see the head nurse, supervisor etc. I was livid. According to my mother, she had diarrhea. She didn’t want to bother the aide by having her come to her every 5 mins to clean her up so she requested a diaper. Ok fine. My mother said that the manner in which this woman handled her during clean up was as if my mother was a tremendous bother. At some point my mother fell a sleep. She is medicated because of the pain from her amputation and also has neuropathy. All of a sudden my mother was startled awake by a sharp pain to her amputated foot. This Aide to wake my mother up hit or tapped hard on my mother’s foot. My mother screamed and cried. She called the nurse in charge to complain. They rounded up all the Aides so my mother can pick out the person who hurt her since she didn’t know her name. She picked her out in which this same Aide responded «Oh I didn’t hit you that hard». My mother told her she was going to report the incident in which the Aide responded «go right ahead». This all happened at night after visiting hours. Sadly this is when incidences such as these will happen since visiting hours are over and face it… who’s really watching? I reported the incident to the Supervisor in the morning shift as well as the Social worker. Called the cops too which didn’t help. If there are no visible injuries then there is not proof on an intent to injure as the cops told me. Only option is to file a complaint to the Complaint Unit in State which I have done in the past already for another nursing home my mother was in. Basically what happens is the facility performs their investigate by removing the person that was complained about away from the victim. The complaint unit of the state will also investigate by contacting the facility or even doing a surprise visit. The investigate basically ends like this, you will receive a letter that states «their findings show not evidence of wrong doing but they will keep the complaint on file for future use when rating the facility» End of story and the Aide continues to work there. I stood with my mother that night till almost 11:30pm, past visiting hours. No one told me to go home. I noticed that at night unless you call them no one really looks in to check on you. They could care less. I watched over my mother as she slept. She ever so often would cry herself awake in which I would then console back to sleep. This happened a few times. No one bothered to check to make sure my mother was ok. My mother is by herself in the room and no one bothers. I really wanted to like Beth Abraham since is was highly recommended. This place completely let me down. It is the saddest place to leave a loved one who needs care.

This is the worst place in the world. My mother inlaw went in for basic rehab and thank god we decided to check on her because she almost died from their lack of supervision. If you have a love one that you want to see be better this is not the place to bring them to unless you really don’t care about your relative. Taking the advice from the social worker at the hospital almost cost us her life. Thank god she is better now because lord only knows what would of happened if we didn’t show up to see her that day. To make matters worst they even stole her cell phone in that place. Which for her was her life line since she couldn’t move to reach their phone for help.

One word to describe the facility and the attitude of many of it’s worker: LACKLUSTER!
I’ve been making regular visits since June and they have yet to impress me!
Walking into Beth Abraham you are greeted by the most friendly security guards who are extremely helpful. Going down the hallways your nose is greeted by this foul stench of urine and dirt and patients begging for money in the hallway.
Going to the individual floors its the same thing, you see patients wandering the halls. The general attitude of the employees is negative and not helpful at all.
There is suppose to be some kind of physical, occupational and speech therapy but there is no order or structure to any of their programs. They grab patients whenever to do whatever so they can’t even accurately measure a patients growth because there isn’t a time span to measure it in.
If you know someone that needs long term care this is NOT the facility to send them to if you would like to see their health improve!
Everything about this place sucks!