Bronx Honda

leased a 2015 honda accord about a year ago and not gonna lie i was in love with honda till i got my car from here now i cant even stand looking at one just because of the bad deal i got here at bronx honda sheronica was my sales person, mind you this was my first car was suppose to be an excited moment for me i was so happy that i was getting my vehicle that i just wanted it and signed but she got me in to a honda accord 2015 lx and over priced it i gave in 6,000 down and was given a 512 /​mo 36mo lease with 15k a year you tell me if that sounds right. i would never go back here or even recommend someone to this place teddy nissan got me in to a new murano 2015 and murano is 10k more expensive than the accord i give bronx honda the finger every time i pass by!!!

These scumbags tried to sell me the 7 year/100,000 mile powertrain warranty. You know, the manufacturer’s warranty? I ran from them!!! I even filed a formal complaint to Honda of America.

This place does not deserve any star, we had the worst buying experience here. We found a pre owned crv and drove all the way to the bronx thinking it was a good deal. They tacked on $ 389 doc fee we disputed as NY has a $ 75 cap and had us pay $ 500 deposit to hold the car. Long story short, we finalized the deal along with the purchase agreement. Day before pick up, we got a call that there was something wrong with the car and we will get a call from the manager. It’s been two weeks and we can’t seem to get a hold of anyone despite us constantly trying to call them. They seem to be shady and untrustworthy. Now we have to deal with repercussions with our credit union. It has been a nightmare. After numerous phone calls, Finally got through and were made to wait 20 mins on the phone for the manager to say the car is a lemon (the former owner’s fault so they say) IF THIS CAR was inspected and CERTIFIED, how can this happen? STAY AWAY from this place!

Learned that Bronx Honda had the only yellow Honda Fit within a 200 mile radius so we called them up immediately and told them we wanted to come look at it the next day. Since we were making a 90 minute trek to the Bronx on the 6 train, Debbie (one of the employees) called and texted me the next morning to confirm the car was still there. Once we arrived Leon, sales associate, showed us the car, answered all of our questions and let us try everything on the car, including pretending to sleep in the back and shutting all the doors to blast the music to see how it sounds (important!). Then Leon offered us pizza and a pastry so we were pretty much sold. We got a price promise on Edmund’s website that let us get the car for almost $ 1K under the sticker price. The process of paperwork, insurance, paying for it was easy. The cleaned the car up to make it sparkle and we drove off into the sunset (and traffic). Overall, great experience.

Note: initial review was removed because someone flagged it but I feel that it is important to enlighten people on the practices of this establishment.
first experience buying a car and all I have to say is that they made it a terrible experience. they will talk to you only as how much you’d pay monthly and add hidden fees. added over $ 1000 to the bill at the end and I didnt notice until it was too late. when i returned to have the obvious error corrected the finance manager refused to fix it and was extremely rude to me. do not go here. I had to get multiple outside agencies involved before I was able to get my money back. if zero stars where possible they’d get that.

I probably should have read the reviews before coming here…
My wife has been wanting a CVR for the last few months so I went shopping around at a few different dealers for Labor Day weekend, all of them gave me about the same monthly quote +/​-​$ 10 and this was the last stop we made which was on the higher end of the monthly quote but we took it anyway because over 36 months, we didn’t think it was a big deal.
I originally spoke with Jadira about meeting with her but when we arrived at our scheduled appointment, we were passed around as she wasn’t even in. We ended up working with Nanci who was great — she was straight forward and priced us within a few dollars of the range we were being quoted at.
After sitting there for a few hours to complete everything, we were getting ready to leave with our car but were stopped by the sales manager, Brad.
Apparently, Brad never did his job until we were about to leave and told us that my wife’s credit history was too short to do the lease and we had only two options — add my info to the lease or put more money down.
I couldn’t put my info because I have a security freeze and have to mail in info to have it lifted. I told them I’ll just put money down so that we can drive out with the car that same day. Brad then tells us that we would have to put down $ 4200 AND raise our monthly payment by about $ 51.
Since when does both happen? What kind of rinky dink business asks for about a years worth of lease payments and has the nerve to also raise monthly payments on top of it?
We ended up canceling and it was a headache getting our money back, canceling auto insurance, etc. I should have went with my original plan and bought a car instead, it would have been easier getting a loan than it was dealing with these people.
Right now, we have a bad taste in our mouth with Brad and Honda as a whole.

My husband and I wanted to trade in our fully loaded 2013 Murano for a Honda Pilot touring. The atmosphere coming into the establishment was «What do you want» instead of «How may I help you». I took into account that it was a Sunday but business is business period. After we were told «there is nothing I can do for you». We proceeded to Honda of Yonkers. Let me just say. We purchase brand new Honda Pilot touring.

If there was an option to give no stars or negative stars… This place would never get even one star from me. They are a bunch of crooks and schemers.
I had been leasing from Honda of New Rochelle for nine years and never had a problem with returning cars and leasing a new one. So I thought I’d try Bronx Honda since they are much closer to my home. WHAT A HUGE MISTAKE that was!
The day I went I was assisted by Ritchie. I told him numerous times I owed about four months left on the vehicle I was returning. Honda of New Rochelle always took over the remaining payments and I didn’t have to worry about anything while leasing a new vehicle. About two weeks after I left with my new vehicle, I receive a letter in the mail saying I owe American Honda $ 1200. I went back to Bronx Honda to let them know what was going on and Ritchie had the nerve to tell me I never made him aware of the remaining months on my previous lease. I was then referred to one of the managers which was no help at all and was told I would receive a call from another manager which never happened. I wish I remembered their names because they would definitely be on here as well.
I never received a call back from anyone at Bronx Honda and every time I called back I was given the run-​around. For sake of saving my sanity and credit… I paid the $ 1200 for a car I no longer was in possession of as well as the fees I had already paid for the new vehicle I had leased.
If you liked to get played for a fool and cheated by snakes in suits… Definitely visit Bronx Honda for a vehicle. But if you really want a Honda and a great deal and actually enjoy great customer service… I suggest taking an extra 20 minute drive to Honda of New Rochelle. Chris of Honda of New Rochelle is pretty amazing and I’ll definitely be going back to him once the lease at this hell whole of a place is over!
BRONX HONDA IS A RIP OFF!!!

This is a review to amend a previous review in which I gave this particular Honda dealership 1 star. Well, I’m still only giving this place 1 star. But first, there’s something I need to say:
Peter, the dealer in which we leased our Accord from, isn’t the problem here. He’s actually ridiculously helpful and has been nothing short of kind to us. He’s helped us get our car quickly and with little hassle and has handled all the negotiations very professional. We NEED more people like Peter at this dealership. In fact, if I could rate specific dealers here on Unilocal,Peter would receive 5 stars for how amazing he has been to us. DO NOT use Peter as a scapegoat.
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With that said, the 1 star review I am giving is not based on Peter’s performance (which has been great) but it actually reflects this dealership, its service, management, and how terrible its customer service truly is.
Today we got a particularly nasty call from the General Manager…
This guy called and yelled – actually yelled – at us for giving them a bad review before and told us off to never come back to their dealership again. «Just stay in Queens to buy your cars, don’t ever come back to the Bronx.» Wasn’t planning on it.
Talk about bad customer service. Who has the nerve to call up a customer to angrily yell about a bad review written about your dealership?

Horrible experience, I leased a vehicle and thought I had a great deal until my lease term expired. I went to another dealer to review my options and when they reviewed the contract they informed me that Bronx Honda overcharged me by almost $ 8000 on the leased vehicle. I also learned from about four other dealerships that this is common practice at Bronx Honda. If you choose to use this dealership beware of being overcharged and make sure you review all options!

My complaint letter to Bronx Honda:
I am writing to file a complaint that I have NEVER received such poor customer service than I did this morning via the phone by your dealership. I purchased a 2011 NEW CRV from Wilson Rivera at the end of May. A week ago my driver’s side window fell out, and smashed into the door while I was driving. I do not live near the bronx, and took my Honda to the service department in New Rochelle. They told me this situation was unusual, and if they worked on the car and found out the problem was not under warranty, or the car was not new or tampered with, I would have to pay a $ 114.00 fee. They suggested, to avoid this, I call Bronx Honda.
My dealer was unavailable, so someone else took the call. He did not help me, only bad mouth New Rochelle, and then transfered me over to someone else. The same thing happened with this gentleman. He talked about me, offered no solutions, and told me the same, that New Rochelle needed to work on it. I explained I did not want to be out the $ 114.00 service fee, if they found the vehicle was not new, or was tampered with. At this time, I could not come down to the Bronx to wait on line for servicing. I explained I could not be without a car during the week. I was told to bring the car in on Saturday to be looked out. (However, this is not true. Bronx Honda service says they DO NOT do repairs on the weekend, only Monday-​Thursday). I asked the man if there was anything that could be done in this particular situation being that this is a brand new vehicle, purchased from them, and I now, am stuck with a faulty vehicle. He made it clear he did not want to deal with me, and said he should file a complaint against New Rochelle. This does not help me, THE CUSTOMER, YOUR CUSTOMER. I put my boyfriend on the phone to try to rectify the situation. This man hung up on him.
I have never been so appalled in my life. I will tell everyone I know NEVER to visit this dealership, and that you are conniving, piece of shit, typical salesman. I will also be reporting this to the Better Business Bureau, and posting reviews online. You do not care about the customer, only care about making a quick deal, and your money. I’m sure, looking back, that my car was used, knowing this dealership there was most definitely a scam behind it.